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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

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Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Spa
Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
3989 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (3989)
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Carol C. Couples Australia, June 15, 2014
Friendly, relaxing escape in the heart of KL

Friendly staff, excellent food, great location
9.7
The Hotel Istana appears an older hotel but has lots of charactor and was beautifully presented. The best parts were definitely the staff, without exception everyone was friendly and extremely helpful. The buffet breakfast provided variety and quality. Room service was a little slow but the food was of excellent quality. Things to improve would be the gym - pretty poor quality and very messy and having inroom wiif would have been a plus. However this aside it was a great hotel, very good value and would stay again. Thank you.
Hardeep K. Families with young children Malaysia, June 15, 2014
Fair. Need to be improve.

Location,Spacious room and helpful concierge staff.
6.3
This time experienced was a lot of lacking. 1. Was not given a room which was requested,request for a king size bed but was given two single seep rate bed. 2. Air cond was leaking and the carpet was wet. The room mell of damp environment. Condensation was bad. 3. Insist to change to another room but was given a non smoking level which I re request for a smoking level room. 4. Safe Box was not working. 5. Room service food was cold. And it was not covered when it was pushed in a warmer. It is not hygienic. 6. Request for a chili sauce but camelback almost when my food finished. 7. I want to highlight to the Hotel management, so that things can be improved in a future..
Chia P. Families with young children Singapore, June 15, 2014
Comfortable, clean & spacious room.

Friendly staff, spacious setting, nice bathroom.
7.7
Check in with hubby n baby for our wedding anniversary. Nice family hotel with child swimming pool. A bit of walking distance to shopping venues esp when KL pavement are not really pram friendly..
Hang T. Solo travelers Australia, June 14, 2014
dirty old room

lobby
3.7
below standards, when check in a vacuum machine was there, room wasn't ready. security box wasn't there, dirty carpet....never again
Ainol A. Business travelers Malaysia, June 13, 2014
Great hotel

location, food, facilities
8.7
Kuala Lumpur destination must go for visitor.
Adnan O. Families with young children Singapore, June 12, 2014
It's ok. Serves it's function as a hotel.

The food.
6.3
Made to wait non time to check in. Reached at abt 1. Given 1 room at about 2. Remaining 3 rooms at 4. Asked for connecting rooms as mum is on wheelchair so needed to be with my sister. Another connecting room for me and my son's. Promised if not for first night will get it in my 2nd night. After staying there for 3 nights. Still not given. This after making calls to the front desk and check in counter. Nonsense.
Sarah D. Solo travelers Australia, June 11, 2014
Great service. Friendly staff. Room a little tired

Great staff. Lovely lobby. Free wifi
7.7
Samir D. Business travelers India, June 11, 2014
It was a good stay

Central Location. Room size is large. Price
8.7
It was good. the only massive problem with the hotel is - no WIFI in the rooms. doesn't cost an am and a leg so I don't know why it's not been done so far. wired internet is available in room.
Shelvi -. Business travelers Indonesia, June 10, 2014
Good location and nice hotel

good location, nice breakfast spread, nice room
8.3
The hotel is located in the city, near to shopping malls and food. Public transport is readily accessible. The room is sufficiently big and toilet is big. Breakfast spread is very good.
Sie K. Couples Malaysia, June 10, 2014
great hotel with good location

i like the lobby,the room and the resturant.
8.7
although it is a 5 star hotel ,some thing got to need upgrade.they are still using the old model tv.the programe is below standard which consist tv1-3 and vision four.they is no safe box in the room.most of the guest are from middle east,not much chinese guest.may be because of that they are no chinese movie (mandarin channel).

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Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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