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Excellent 8.1
Based on 4728 reviews

Agoda Verified Reviews

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

liew K.
December 28, 2015
okay all round
location, value for money and friendly staff

David H.
United Kingdom
December 27, 2015
How a hotel should be!
Location, price, staff
Stayed here a few times. Always a great experience. Cannot recommend this hotel enough.

December 27, 2015
Good location comfortable
Good location clean and comfortable

Chun L.
December 27, 2015
Great hotel in KL city center
Great location, friendly staffs, comfort room
Stay at Hotel Istana KL during Christmas festive season. All shopping malls are few minutes walk away. We could visit to all places by walk, not need to worried about the traffic, and parking place.

Panirselvam K.
December 27, 2015
Memories of KL will linger forever
It's close proximity to numerous shopping areas, places of interests and the great staff at HI, notably the general manager's presence. He is such a guy who can steer HI status higher.
It was a wonderful stay before we started our spiritual visit to Batu Caves very well.. The general manager of HI was such a wonderful soul who greeted Anda thanked us. His friendly and professional attitude may carry the status of hotel even higher. Not forgetting the many unsung heroes such as the housekeeping crews, service counter staff. The one thing that I humbly request is the delivery of local newspaper.

Hirman R.
December 26, 2015
Not Bad
Lounge, Staff, Thats It.
Hotel stay was so-so. No complaints but nothing pops out as well.

Kok L.
December 26, 2015
Staff that did my check in. Breakfast and room service
Overall ok but was disappointed with the concierge service when I took my cab from hotel to KLIA. I was told to give RM150 in which the cab did not run on meter.

Ong H.
December 26, 2015
good location
clean, location is good

December 25, 2015
Excellent hotel and service
Location, cleanliness, good breakfast
Upgraded my deluxe room to suite. Excellent service!

Charmiane Y.
December 25, 2015
Value for money
Delicious room service food, comfortable decor and vallue for money.