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2015
Excellent 8.1
Based on 4802 reviews

Recent customer comments

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Excellent



based on 4802 reviews
  • Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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muhammad N.
Malaysia
January 24, 2016
awesome stay
the size of the room , location , peacefull
it was amazing . i keep coming back over and over again. it is very rare to stay in such a where it is located in the heart of bukit bintang which is loud, busy and happening and yet it is quiet and calm relax for you to enjoy your stay

Dhari A.
Saudi Arabia
January 23, 2016
Excellent Stay
Istana hotel is perfect hotel where everything is too close to you. Moreover, staffs are dealing very very good with all the family. Hotel is very clean.

Mahmud A.
Singapore
January 23, 2016
Location
Location was great

fauzia A.
Indonesia
January 23, 2016
Clean, big room
Near to the shopping mall, good and clean restroom, nice bathtub

YORK S.
Singapore
January 22, 2016
Good front desk service
Checkin, location
Was just ok even though we were upgraded to club room, bed and pillows were worn and did not provide a comfortable sleep.

SAPAWI H.
Brunei Darussalam
January 20, 2016
Not a five star hotel , it feel like more 4-3 star
swimming pool, lobby, location
It was nice but it need an up grade to put it back to 5 star , room clean but need all of maintanence, it old and a lot ware and tire needed to be fix. small thing needed to be consider if you offer yourself (hotel) to be 5 star

nurul A.
Malaysia
January 19, 2016
Bang for your buck
Staff hospitality , location and the rates per night
My husband and I love to go for weekend staycations, and last weekend , we decided to opt for Istana Hotel . Once the crowning glory of Kuala Lumpur in the early days, we arrived at the check-in counter with zero expectation. We were warmly greeted at the reception desk by a charming lass, Pasang. Having been to other hotels in the city like the Mandarin Oriental and the Westin, I felt that the staff at Istana Hotel were either equally as good , or even better! I felt like their reception towards the guest were genuine , and I didn't feel like I was treated differently because I was a local ( couldn't say the same during my check in at the afore-mentioned hotels). I requested for a room on the higher floor, and Pasang , having had a word with her manager , granter our wish , and we were placed on the 17th floor with a view of the KLCC( Didn't expect that we'd be able to catch a view of KLCC considering the amount of buildings clustering around it). We werre very pleased with our room. Yes, the hotel is old, no doubt about that . There were some visible cracks in the bathroom and you have to hold down the flush a lil longer than usual . However, the warm hospitality of the hotel staff more than made up for it . I'd much rather stay at a hotel with minimal signs of aging with well-trained staff that exudes charm and warmth , then at a brand spanking new hotel with robots for hotel staff. I would definitely stay here again.

Alesha Q.
Singapore
January 18, 2016
Weekend getaway
Food location and big room

Ian R.
New Zealand
January 18, 2016
KL Istana
Location, Staff, Hotel lobby

Kenneth W.
Malaysia
January 15, 2016
Fantastic Hotel To Stay In
Great Staff Service, Good Location, Good Food
We had an excellent stay in this hotel. The room may be a bit dated but everything was still in good working condition. The location is good and a very short walk to Bukit Bintang area. The staff were very professional and polite. For the price you pay per night, this is the level of service one should expect.