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Excellent 8.1
Based on 4722 reviews

Agoda Verified Reviews

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based on 4722 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

10 Mohammad R.
December 24, 2015
Wonderful stay and awesome staff
Free room upgrade for first time stay. Awesome hotel staff. Welcoming and everything was wonderful.
Had an awesome stay and my family was so happy with everything there.

8.7 Leong K.
December 24, 2015
Good hotel
Staff were friendly
Nice hotel except a bit old. Will stay there again.

4.7 umar R.
December 24, 2015
Horrible Service
So here is what happened. I booked the hotel and paid through Agoda. When I arrived at the hotel they said that their booking system is already closed and demanded that I pay a deposit of RM 500 cash to stay there. What kind of madness is this. This is really bad, If they are not open for 24 hours they should not be on agoda for 24 hours. They dont even have a king size bed available. This is unacceptable. We should be notified if the room only have 2 single bed.

8.3 Philippe B.
December 24, 2015
Good stay, fixed initial problem
location, pool, staff
When I first got there tired after a long flight, they put me in a smoke infested room even though my reservation clearly said non-smoking. After an hour, they moved me to a good room with a nice view. Staff were nice but I feel that they should have offered perhaps breakfast, or shown some sign of compensation as after a long flight, last thing I needed was delays before settling in. That said, good hotel and good staff.

10 sufian A.
December 24, 2015
valued for experience
the best
pleasant n enjoy

9 Aref Q.
December 24, 2015
Location, room, stuff

8.3 Min A.
December 24, 2015
Good location and convenient Room latout is good.
Washroom and toilet ,Lobby and pool, Wifi I'm the room .

8 Sng B.
December 23, 2015
Nice and convenient place
Near to shopping areas, room is big, pleasant staff
Nice, will go back again

6 Ali T.
December 23, 2015
Great location but poor service
The location is in the golden triangle

8.3 Hasnah L.
December 23, 2015
A plesant stay in Istana
Location, staff n service
Wonderful n will definitely stayed in Istana in my future visit