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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200

Recent customer reviews

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Excellent

8.1

based on 4650 reviews

3603 reviews in English

Value for Money
8.0
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.7
All reviews (4650)
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Musa A. Couples Malaysia, November 10, 2015
Nice hotel for ralex in town.

Everything is convenient.
9.3
Nice hotel and the staff very very polite with the guest.
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Fai L. Solo travelers Hong Kong, November 9, 2015
Good place big room

Big room. Clean. Good location
9.7
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Nazirul M. Groups Singapore, November 9, 2015
👍🏽👍🏽👍🏽

Cleanliness, room services and location
8.7
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Norashikin A. Families with young children Malaysia, November 8, 2015
Perfect and really really relaxing

Room, Customer Service and Bathroom
9.7
Great
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Ron B. Couples Australia, November 8, 2015
1st Time in KL

Location, Staff, Breakfast
8
My stay at Hotel Istana was pleasant, only think I can say to tis detriment is that there was a leak outside our door and a bucket was placed under it. There was also water damage to the ceiling outside our door.
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Vendy T. Couples Indonesia, November 8, 2015
Comfy but quite far

Facility, Swimming pool, comfortable
7.3
It was nice to stay at Istana Hotel, but the cleanliness need to be improved. because i saw the window glass and the mirror on the bath room is not clean
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Jos H. Business travelers Indonesia, November 7, 2015
best location Hotel

Big Comfort Room, Centre Location, Quiet area
8
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Jaafar M. Business travelers Singapore, November 7, 2015
outdated.selective services

location
5.7
No proper signs for check in and check out,waited 30 minutes only to be told its a check out desk and was then asked to go to the next desk where there were no staff,waited another 15 mins only to be asked to wait again as the staff decided to attend to a european couple even though i was there earlier. Indicated on my request in advance for high floors non smoking big bed but room not prepared hence was given another similar room.was too tired to wait so agreed only to discovered there were painting works in progress along the corridors.unbearable paint turpentine smell crept into room making it very difficult to take a nap or rest. Called front desk asking for some air freshener or purifier,was promised someone will come but no one turn up. 3 hours later decided to go down and informed someone at the reception,waited and waited but nobody turn up hence decided to go and buy aromatherapy diffuser for the room to ensure i can get rid of the strong smell and have a good night sleep. Will never stay at Istana again. Not sure if the staffs actually understand the meaning of Istana or its ambience. Why do the staff have to be selective on who do they serve when all guest regardless of ethnic or skin color are paying customer.
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Nurrulhuda M. Families with older children Singapore, November 2, 2015
A little dissapointed

Breakfast spread
6.7
My family have been accommodating numerous time in this hotel. More than 10 years. However, this time our stay was a little upsetting. Got deluxe room. Room look little rundown with patches ceiling, tear bed skirting, toilet bowl and shower leakage. We felt standard of the hotel have drop. Apart from the room defects, plus point for staff. They been such a friendly, outgoing and good customer services. Thank you again Hotel Istana! We might consider coming back in future.
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Emily C. Families with older children Australia, November 2, 2015
1 night stop over

Location, city centre, walking distance
9
Excellent. Room a little weathered but very comfortable
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