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Excellent 8.1
Based on 4728 reviews

Recent customer comments

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

10 Melissa L.
December 19, 2015
A class of its own. Exclusive. Warm. Valued
Ambience is fantastic! Entire crew felt proud of their individual role and hotel looks Grand!
Entire crew from front dest to lounge to restaurant and even house keeping were simply superb! Thumbs up to Hamidah, Guest Manager. She's simply superb with great smile and how much she cares for her customers. Hamidah serves from the heart and she's awesome! Songket Launge crew , Maria and others were great. Very attentive and took my request well. It was my special day and she gave me some peanuts and cookies with my cafe latte order. Please do recognise Hamidah and Maria to name few for such great service and I'll difinately come back! Bdw, thank U for the dinner coupons buy one get one and thks to Hamidah again for the hospitality! I will give a full point 10/10 to the Hotel Istana Team!

9.7 Elian W.
December 18, 2015
Nice stay
nice hotel

7.7 Radjnderkoemar K.
December 18, 2015
good location
24 service, clean, top location
enjoy it, outdated building

6 Mun Y.
December 18, 2015
parking lot sucks

10 Nor A.
December 18, 2015
My Awesome getaway
The service was tip top! We did not have to wait long for anything. The staff was astute to our needs. The restaurant staff were quick tpRespond to my daughter's needs.
It was awesome. Everything was good. Only the wifi was nit very good. It kept dropping.

10 Jasly H.
December 17, 2015
Traditional classy.
Good staff, classy room, restaurants

7.7 AZNI A.
December 17, 2015
Short nice getaway
Spacious, neat, close to attractions
Overall satisfied, not able to try out the breakfast as it was last min booking. The room is nice, staff were entertained us about the bed changed

7.3 Teng N.
December 17, 2015
The staff there is quite helpful

6.7 Augustin C.
December 17, 2015
Happy to stay
Great friendly staffs
All good Only the management should consider getting new beds n furnitures...😃

9.3 chew W.
December 16, 2015
Great hotel
Location,cleanlines,comfort of room
Great experience