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2015
Excellent 8.1
Based on 4802 reviews

Recent customer comments

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Excellent



based on 4802 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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Zulfakar T. from Malaysia
Couples
Stayed 2 nights in December 2015
Excellent Hotel fir those whom desire comfort
Excellent service , comfort and privacy
It was excellent hotel to stay in. Comfortable, affordable and good location
Reviewed December 28, 2015

Lim Y. from Malaysia
Families with young children
Stayed 2 nights in December 2015
Overall OK
Food , Staff & Services
Overall OK .
Reviewed December 28, 2015

Suandi S. from Singapore
Families with older children
Stayed 2 nights in December 2015
A good place to stay for a short holiday.
1)The staff are polite and helpful 2)The rooms are comfortable anb
Reviewed December 28, 2015

Faisal G. from Saudi Arabia
Solo travelers
Stayed 7 nights in December 2015
YOU CANNOT SELL AN OLD HORSE FOR THIS PRICE
LOCATION AND LOBBY AND NOTHING ELSE
MY STAY WAS FINE BUT IT WAS NOT 5 STAR.
Reviewed December 28, 2015

Roshidah I. from Singapore
Solo travelers
Stayed 2 nights in December 2015
Best stay I've had in a while.
Food, beds, location.
Amazing, I will come back.
Reviewed December 28, 2015

liew K. from Singapore
Families with older children
Stayed one night in December 2015
okay all round
location, value for money and friendly staff
Reviewed December 28, 2015

David H. from United Kingdom
Couples
Stayed one night in October 2015
How a hotel should be!
Location, price, staff
Stayed here a few times. Always a great experience. Cannot recommend this hotel enough.
Reviewed December 27, 2015

MEI C. from Malaysia
Solo travelers
Stayed 2 nights in December 2015
Good location comfortable
Good location clean and comfortable
Great
Reviewed December 27, 2015

Chun L. from Malaysia
Groups
Stayed one night in December 2015
Great hotel in KL city center
Great location, friendly staffs, comfort room
Stay at Hotel Istana KL during Christmas festive season. All shopping malls are few minutes walk away. We could visit to all places by walk, not need to worried about the traffic, and parking place.
Reviewed December 27, 2015

Panirselvam K. from Singapore
Couples
Stayed 2 nights in December 2015
Memories of KL will linger forever
It's close proximity to numerous shopping areas, places of interests and the great staff at HI, notably the general manager's presence. He is such a guy who can steer HI status higher.
It was a wonderful stay before we started our spiritual visit to Batu Caves very well.. The general manager of HI was such a wonderful soul who greeted Anda thanked us. His friendly and professional attitude may carry the status of hotel even higher. Not forgetting the many unsung heroes such as the housekeeping crews, service counter staff. The one thing that I humbly request is the delivery of local newspaper.
Reviewed December 27, 2015