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Excellent 8.1
Based on 4730 reviews

Agoda Verified Reviews

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based on 4730 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

chew W.
December 16, 2015
Great hotel
Location,cleanlines,comfort of room
Great experience

yusriza Y.
December 16, 2015
Best in everything...thumbs up!!!
Room...staff...facilities...everything meets the eye
Room very spacious... High end decor... The bathroom o.m.g!! The food superb..the hotel staff are special thank to simon the pool attendant...he saved my son's life from drowning... He saw my son fighting for his life in the pool..he pulled him out to safety...may Allah blessed him...tq...Istana now is my best sanctuary when im in kuala lumpur...will be staying in Istana for my next visit...recommended to all...worth ur money.. Every cents...

Saravanan S.
December 14, 2015
Room air conditioning not good at at all & hotels
Location good , breakfast lots of choices & staff are friendly .
Not very good because when my daughter swimming at pool there is some arguments between staff & guest. The staff doing their duties but local guest behave like rowdy.

Tomonari F.
December 14, 2015
Location, Twin Basin, variety of Breakfast

irfan H.
December 14, 2015
nice stay
clean room, good location
good stay

Chin P.
December 14, 2015
Worth staying
Friendly and helpful staff,strategic location for shopping
The hotel stay was not bad , the staff was cool and helpful the room was clean and the bathroom was pretty big.Will stay again in future for sure!

Justin B.
United Kingdom
December 14, 2015
price,facilities and location
Great location, price and facilities

John Y.
United Kingdom
December 10, 2015
Excellent value in great location
Location comfort staff performance
I have stayed in a number of KL hotels but it is difficult to beat the Istana. Located in the heart of Bukit Bintang it is but a few minutes walk to all major attractions in this area of the city. The staff were very professional and I was warmly greeted. The room was spacious and immaculately clean. However, the toilet and wash basins are looking a bit tired and I would say that this hotel is more 4 star than 5 star. Excellent value for money and I will definitely book this hotel again.

elly E.
December 08, 2015
2 nights at hotel istana
Clean, comfortable, friendly and helpfull staff
Nice stay, the room is clean and comfortable, the staff was helpfull. Near to monorail station.

zainuddin M.
December 06, 2015
nice place to stay
comfort-convenient and cool
great full