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2015
Excellent 8.1
Based on 4730 reviews

Agoda Verified Reviews

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Excellent



based on 4730 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

9.3 elly E.
Indonesia
December 08, 2015
2 nights at hotel istana
Clean, comfortable, friendly and helpfull staff
Nice stay, the room is clean and comfortable, the staff was helpfull. Near to monorail station.

10 zainuddin M.
Malaysia
December 06, 2015
nice place to stay
comfort-convenient and cool
great full

10 Siti Y.
Malaysia
December 05, 2015
Excellent
Spacious and nice Room, great shower, near to raja culan monorail
Perfect

9.7 WONG H.
Malaysia
December 04, 2015
Nice
Service
Holiday

8 Lay T.
United Kingdom
December 03, 2015
Good value for money hotel in centre of KL
Location is great, hotel is extremely clean and staff very friendly and helpful.
My husband and I stayed at the Istana hotel at the end of Nov 15 for 3 nights, We have stayed at this hotel previously ( approx. 6 times). We were rather disappointed this time as when we got to the room, the sheets were clean but had small stains on them. Also the shower door was faulty so everytime you had a shower water leaked into the main bathroom. The hotel fixed it immediately. However, then the toilet broke and had to be fixed. The hotel is in a great location, and the staff are fantastic but the hotel itself is getting a little dated and needs urgent refurnishment,

7 ROLANDO J.
Philippines
December 03, 2015
Pleasant Business Trip
Hospitality of staff, good location and value for money

9 Lee M.
Australia
December 02, 2015
Great Central Location
Location, Staff helpfullnes, facilities
Stay was good, i will be back. Beds were very firm but i slept well.

7 SITI S.
Malaysia
November 30, 2015
GREAT LOCATION
LOCATION, COMFY ROOM AND GREAT STAFF
Great experience.. will definitely stay again

10 Marcus E.
United States
November 29, 2015
Another great hotel in my book
Friendly staff, great location, spotless
Everything was perfect. Large room, large bed, super clean. Walking distant to monorail, shopping malls, money exchange places. The breakfast buffet was very good. Breakfast at the club was even better. We felt like VIP the way they served us. However, the ONE thing that will bring us back is the staff. From the minute we walked in until the day we left, everyone, and I mean EVERYONE, was super nice and super accommodating. Even the room cleaning crew anticipated what we needed and provided extra amenities each day. Mind you, we were just an ordinary couple on a short break from work, nobody special, yet they treated us like we were. Now that's 5-star service! Price? Well, see for,yourself on Agoda. Fantastic, right?

9.7 piyusha B.
Mauritius
November 29, 2015
Great and value for money
Food staff performance n cleanliness
Great