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Excellent 8.1
Based on 4802 reviews

Recent customer comments

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based on 4802 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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Roziatul O.
December 21, 2015
Pleasant Stay
Comfort, Quietness, Good food
Comfortable and relaxing

Russyazila A.
December 20, 2015
Most convenient location
The hotel location is in mid KL make it easier to access
Nice and comfortable

Perng W.
December 20, 2015
Comfortable room
Cleanliness, comfortable bed, attentive staff

Salina J.
December 19, 2015
A Spacious Hotel Room with Good Location
Location, Spacious room, Good service
We stayed just to relax from our overseas trip. Mission accomplished.

Melissa L.
December 19, 2015
A class of its own. Exclusive. Warm. Valued
Ambience is fantastic! Entire crew felt proud of their individual role and hotel looks Grand!
Entire crew from front dest to lounge to restaurant and even house keeping were simply superb! Thumbs up to Hamidah, Guest Manager. She's simply superb with great smile and how much she cares for her customers. Hamidah serves from the heart and she's awesome! Songket Launge crew , Maria and others were great. Very attentive and took my request well. It was my special day and she gave me some peanuts and cookies with my cafe latte order. Please do recognise Hamidah and Maria to name few for such great service and I'll difinately come back! Bdw, thank U for the dinner coupons buy one get one and thks to Hamidah again for the hospitality! I will give a full point 10/10 to the Hotel Istana Team!

Elian W.
December 18, 2015
Nice stay
nice hotel

Radjnderkoemar K.
December 18, 2015
good location
24 service, clean, top location
enjoy it, outdated building

Mun Y.
December 18, 2015
parking lot sucks

Nor A.
December 18, 2015
My Awesome getaway
The service was tip top! We did not have to wait long for anything. The staff was astute to our needs. The restaurant staff were quick tpRespond to my daughter's needs.
It was awesome. Everything was good. Only the wifi was nit very good. It kept dropping.

Jasly H.
December 17, 2015
Traditional classy.
Good staff, classy room, restaurants