arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 4721 reviews

Agoda Verified Reviews

Filter by traveler type

based on 4721 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

8 Ron B.
November 12, 2015
1st Time in KL
Location, Staff, Breakfast
My stay at Hotel Istana was pleasant, only think I can say to tis detriment is that there was a leak outside our door and a bucket was placed under it. There was also water damage to the ceiling outside our door.

9.3 Musa A.
November 11, 2015
Nice hotel for ralex in town.
Everything is convenient.
Nice hotel and the staff very very polite with the guest.

9.7 Norashikin K.
November 11, 2015
Perfect and really really relaxing
Room, Customer Service and Bathroom

9.7 FAI S.
Hong Kong
November 10, 2015
Good place big room
Big room. Clean. Good location

November 08, 2015
A little dissapointed
Breakfast spread
My family have been accommodating numerous time in this hotel. More than 10 years. However, this time our stay was a little upsetting. Got deluxe room. Room look little rundown with patches ceiling, tear bed skirting, toilet bowl and shower leakage. We felt standard of the hotel have drop. Apart from the room defects, plus point for staff. They been such a friendly, outgoing and good customer services. Thank you again Hotel Istana! We might consider coming back in future.

10 Mohammed I.
November 08, 2015
Very nice hotel, great food & helpful staffs
Food, staffs & location

5.7 Jaafar M.
November 08, 2015
outdated.selective services
No proper signs for check in and check out,waited 30 minutes only to be told its a check out desk and was then asked to go to the next desk where there were no staff,waited another 15 mins only to be asked to wait again as the staff decided to attend to a european couple even though i was there earlier. Indicated on my request in advance for high floors non smoking big bed but room not prepared hence was given another similar room.was too tired to wait so agreed only to discovered there were painting works in progress along the corridors.unbearable paint turpentine smell crept into room making it very difficult to take a nap or rest. Called front desk asking for some air freshener or purifier,was promised someone will come but no one turn up. 3 hours later decided to go down and informed someone at the reception,waited and waited but nobody turn up hence decided to go and buy aromatherapy diffuser for the room to ensure i can get rid of the strong smell and have a good night sleep. Will never stay at Istana again. Not sure if the staffs actually understand the meaning of Istana or its ambience. Why do the staff have to be selective on who do they serve when all guest regardless of ethnic or skin color are paying customer.

7.3 Razali A.
November 08, 2015
nice place
easy access to anywhere....good food...very clean surrounding area
Family enjoy the holiday

5 Raja M.
November 06, 2015
Short Stay at Istana
Location, Food and good biz htl
It was a short stay and a pleasant one.

7 Pearl S.
November 05, 2015
convenient hotel
location, good size n clean
Was a 5 star hotel previously, but i would rate it 4 star now. A bit dated but u can see that they do try to maintain the place unlike many older hotels nowadays. Staff were friendly n helpful. Room was clean n of a good size although it looked somewhat sparse. Location is very good, near lots of eating places, shopping, nightlife n the business n financial district