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Excellent 8.1
Based on 4729 reviews

Recent customer comments

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based on 4729 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

November 08, 2015
A little dissapointed
Breakfast spread
My family have been accommodating numerous time in this hotel. More than 10 years. However, this time our stay was a little upsetting. Got deluxe room. Room look little rundown with patches ceiling, tear bed skirting, toilet bowl and shower leakage. We felt standard of the hotel have drop. Apart from the room defects, plus point for staff. They been such a friendly, outgoing and good customer services. Thank you again Hotel Istana! We might consider coming back in future.

Mohammed I.
November 08, 2015
Very nice hotel, great food & helpful staffs
Food, staffs & location

Jaafar M.
November 08, 2015
outdated.selective services
No proper signs for check in and check out,waited 30 minutes only to be told its a check out desk and was then asked to go to the next desk where there were no staff,waited another 15 mins only to be asked to wait again as the staff decided to attend to a european couple even though i was there earlier. Indicated on my request in advance for high floors non smoking big bed but room not prepared hence was given another similar room.was too tired to wait so agreed only to discovered there were painting works in progress along the corridors.unbearable paint turpentine smell crept into room making it very difficult to take a nap or rest. Called front desk asking for some air freshener or purifier,was promised someone will come but no one turn up. 3 hours later decided to go down and informed someone at the reception,waited and waited but nobody turn up hence decided to go and buy aromatherapy diffuser for the room to ensure i can get rid of the strong smell and have a good night sleep. Will never stay at Istana again. Not sure if the staffs actually understand the meaning of Istana or its ambience. Why do the staff have to be selective on who do they serve when all guest regardless of ethnic or skin color are paying customer.

Razali A.
November 08, 2015
nice place
easy access to anywhere....good food...very clean surrounding area
Family enjoy the holiday

Raja M.
November 06, 2015
Short Stay at Istana
Location, Food and good biz htl
It was a short stay and a pleasant one.

Pearl S.
November 05, 2015
convenient hotel
location, good size n clean
Was a 5 star hotel previously, but i would rate it 4 star now. A bit dated but u can see that they do try to maintain the place unlike many older hotels nowadays. Staff were friendly n helpful. Room was clean n of a good size although it looked somewhat sparse. Location is very good, near lots of eating places, shopping, nightlife n the business n financial district

Emily C.
November 04, 2015
1 night stop over
Location, city centre, walking distance
Excellent. Room a little weathered but very comfortable

Benny K.
November 03, 2015
Excellent Location , Good Room Size and Amenities
Excellent Location , Good Room Size and Amenities
Excellent Location Good Room Size and Amenities

Viknesh S.
November 03, 2015
Hotel Istana Kuala Lumpur City Center
Clean, wifi,

hadiron K.
November 02, 2015
good but not the best
swimming pool