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Excellent 8.1
Based on 4729 reviews

Agoda Verified Reviews

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based on 4729 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Zhen N.
November 02, 2015
nice hotel, need to improve on concierge
room size, quality, cleaniless
everything is good except lack of staff in concierge for check in and check out. the process just too slow.

Fred F.
United States
November 02, 2015
a classic
location, staff, decor
I was disappointed by being given a room with twin beds when I had requested a double; I also had requested a higher floor with no adjoining room door and neither was honoured. When I asked if I could change rooms, the desk manager not only changed my room, but very kindly upgraded me to a suite with profuse apologies. I wish I could afford to stay here for every visit to KL; luckily some occasional good deals on Agoda.

Eu L.
November 01, 2015
Great location, good service
Location, clean, good service

Kuat C.
November 01, 2015
Alright for the money
Money, money, money

Eric L.
October 31, 2015
Hotel Istana KL
Room cleanliness, location, staff politeness, relatively big gym

Kenneth C.
October 30, 2015
a bit disappointed
Staff attitude was the best in this hotel

Wei Y.
October 30, 2015
Value for money
Good & convenient location with spacious & clean room
Good & convenient location. Room spacious & clean

Ni W.
October 28, 2015
Best Hotel in Bukit Bintang
Clean, Comfort and Best Location
The Room was very Comfort, Valuable with the facilities. Clean and location near the pavilion mall.

Ari F.
October 27, 2015
Hotel in good location, unpolite staff
The start was unbelievable: the front disk guy started to check in, got a telephone call and totally forgot me. After 11 minutes waiting I started everything with a polite staff. Then the guy game from the telephone saying that it was urgent with some VIP - i.e. showing to other customers that second class may wait until first class is served. I already made a decision that this was the first and last time to come to this hotel. Room was old fashioned, cabinet doors were not functioning, bathroom was not clean, but having different shades of white everywhere. The bed was good.

Eoin M.
October 27, 2015
Surprisingly good for this price
Cheap, great service, great location, well maintained.
My second time staying here. Going to make this my regular hotel for kl.