Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, KLCC, Kuala Lumpur, Malaysia 50200 (Show on map)

Book now!

Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Fitness Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Swimming Pool Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Swimming Pool Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Mahkota Ballroom Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Mahkota - Meeting Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Safir - Ballroom Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Restaurant Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Billiard Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Exterior
Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Guest Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Buffet Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Spa Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Meeting Room Hotel Istana Kuala Lumpur City Center Kuala Lumpur - Interior
Area: KLCC Number of Rooms: 505
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

Fantastic

8.1

based on
4093 reviews

Value for Money
7.9
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.0
Food/Dining
7.7
All reviews (4093)
Sort by:
Tan C. Couples Malaysia, March 2, 2014
Not worth with the money we paid

walking distance to shopping centre and monorail
5.3
Feel good to stay in hotel istana, however, the facilities are not really good. the swimming pool is too small, at one time, I went down to the swimming pool and there is a group of 6-8 guys in the pool and I have nowhere to swim. The room is not big, and personally felt that the money we paid is not that worth the value of staying.
Carolyn D. Couples Australia, March 2, 2014
Excellent Hotel

Friendly staff, clean hotel, pool area
9
Hotel was situated close to shopping and local restuarants, staff were very helpful and friendly. Rooms were well equipped, spacious and clean. Only concern we had was the lack of service, for drinks and food, in the pool area.
Vanessa H. Couples Australia, February 28, 2014
First class service and facilities in a 5* hotel

location, staff, breakfast
10
You'd have to be a real grump to find anything to complain about. The surroundings and well maintained, staff very attentive, everywhere is clean, food at breakfast varied and tasty.
Justin C. Business travelers Singapore, February 27, 2014
age is catching up

people here are friendly
7
Tao Q. Solo travelers Australia, February 26, 2014
Enjoyable and pleasant

Good location, excellent value and helpful staff
7.7
Ali A. Couples Saudi Arabia, February 25, 2014
nice hotel but far

Clean rooms and nice stuff
7.3
Garry A. Couples Australia, February 25, 2014
A convenient location

Breakfast, nice room and close to shopping
8.3
The Hotel Istana lived up to our expectation. It was conveniently located to the Bukit Bintang shopping area and a short taxi ride (or reasonable walk)to the famous Petayling Street market.
Jason L. Business travelers Singapore, February 23, 2014
Terrible fron tdesk service and Staff!!

location, decent room size and cleanliness.
4.7
Terrible front desk service and bad staff attitude. I was there to attend a dinner function at the hotel the following night with my club members. So I booked a deluxe, high floor room 2 months prior to the occasion. My friends and I arrived the hotel at 2.40pm to be told they dont have rooms available for us on the high floor due to the high occupancy rate. They only had rooms with single bed on the lower floors. My friends and I were upset because we had paid for king size bed deluxe rooms. We insisted on our rooms and were told we had to wait one hour so that they could clean up the rooms. The staff showed on their faces a very unhappy and reluctant attitude to our demands. They didnt even offer to reduce or refund partial payment if we chose to take the single bed rooms instead. The staff also spoke very bad English. We were finally checked into our rooms after 2 hours of waiting and given a welcome drink voucher which we could have at the lobby lounge. I decided to have a drink and waited to be served. After 15 minutes of waiting and being unattended, I called for assistance and was greeted by a lady lobby lounge staff who walked away towards another direction when she saw me waving at her. She didnt even stopped to ask me for my needs. I was total shocked at the unprofessional attitude when the hotel claimed to be a 4 star hotel. All rooms were supposed to be equipped with amenities including toothbrush kit and yet my room was without it throughout my stay. I later checked with my other friends if they had it in their rooms and they said yes. The inconsistance level of service reflects so much on the training of their staff and the awareness of quality service. I would strongly urge those who want to stay in the vicinity to opt for other hotels nearby.
Richard L. Solo travelers Malaysia, February 23, 2014
Centrally located hotel in the heart of KL

big room, fast check in, great breakfast!
8.3
Hotel is in a good location, value for money for a 5 star hotel, you can basically camp here to reach out the any destination of interest in the heart of Kuala Lumpur!
Kooi L. Business travelers Malaysia, February 20, 2014
Great stay

Great room set up, clean and tidy !!
6

Book now!

Sale ends soon!

Customer Reviews - Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

AS-AGWEB-3A05