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2015
Excellent 8.1
Based on 4802 reviews

Recent customer comments

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Excellent



based on 4802 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Pearl S.
Malaysia
November 05, 2015
convenient hotel
location, good size n clean
Was a 5 star hotel previously, but i would rate it 4 star now. A bit dated but u can see that they do try to maintain the place unlike many older hotels nowadays. Staff were friendly n helpful. Room was clean n of a good size although it looked somewhat sparse. Location is very good, near lots of eating places, shopping, nightlife n the business n financial district

Emily C.
Australia
November 04, 2015
1 night stop over
Location, city centre, walking distance
Excellent. Room a little weathered but very comfortable

Benny K.
Singapore
November 03, 2015
Excellent Location , Good Room Size and Amenities
Excellent Location , Good Room Size and Amenities
Excellent Location Good Room Size and Amenities

Viknesh S.
Australia
November 03, 2015
Hotel Istana Kuala Lumpur City Center
Clean, wifi,

hadiron K.
Malaysia
November 02, 2015
good but not the best
swimming pool

Zhen N.
Malaysia
November 02, 2015
nice hotel, need to improve on concierge
room size, quality, cleaniless
everything is good except lack of staff in concierge for check in and check out. the process just too slow.

Fred F.
United States
November 02, 2015
a classic
location, staff, decor
I was disappointed by being given a room with twin beds when I had requested a double; I also had requested a higher floor with no adjoining room door and neither was honoured. When I asked if I could change rooms, the desk manager not only changed my room, but very kindly upgraded me to a suite with profuse apologies. I wish I could afford to stay here for every visit to KL; luckily some occasional good deals on Agoda.

Eu L.
Singapore
November 01, 2015
Great location, good service
Location, clean, good service

Kuat C.
Malaysia
November 01, 2015
Alright for the money
Money, money, money

Eric L.
Singapore
October 31, 2015
Hotel Istana KL
Room cleanliness, location, staff politeness, relatively big gym
Good