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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Muhammad M.
October 19, 2015
Astonishing stay at the hotel
1) The service is fabulous and the staffs are super friendly. 2) The food is marvelous especially the breakfast. 3) The rooms are spacious and the toilets are very very clean.
I had a great time. In fact i stayed in the room most of the time. The room was upgraded for just because it was my birthday. And shockingly is the staff send me a cake and wished me happy birthday. No hotel that i went so far had done this for me. Im touched.

shahrill R.
October 17, 2015
service location food
it was a great stay. from service to amenities. everything is good. excellent. keep it up. the food were really good. overall i really satisfied with my stay.

shahidan A.
October 16, 2015
good hotel

Frank A.
October 13, 2015
location, ease of booking, been here before
I keep coming back here, so that's a good recommendation.

seyed H.
October 12, 2015
very old flooring
location, staff, price

Michele K.
October 12, 2015
A 3.4 Star Hotel in KL
Friendly staff, comfortable size room, good location
- Toilet did not flush - Kettle did bot work - Internet took some help from IT to make it work

Tan Y.
October 12, 2015
My 3rd time staying
Value for money, Rich cultural hotel, Location strategic
This is my continuous stay whenever I am KL. The reasons being the Fair Price and value for money as 5 Star Hotel. I strongly recommended to tourist from oversea as the hotel is rich of Malaysia cultural symbolic and staff is friendly and nice.

Johar O.
October 12, 2015
Wonderful and very friendly staffs
Location , Foods and Near to LRT
The staffs greet me from far before approaching the doorway and always ready to guide me that that give me good feeling and respect . The room has large area for accomadation . I love the toilet having so much space and very clean . And most of all they always recognised me , they greed and talk to me and offer help and direction as a guest and tourists .

United Kingdom
October 08, 2015
The Staff / Francis at the poolbar / Location
We had a fantastic stay once again at the Istana. The staff make you feel really welcome, the hotel lounge / restaurant & pool area are all very comfortable. The club lounge excels with their service and attention. Bathrooms are tired and need upgraded {quickly}, this is really the only negative we can say about the hotel. Overall our stay was great, as the hotel location is close to everything, and we would return again.

October 05, 2015
Good location for the downtown tour
Clean room, nice staff and good location for the downtown tour
Good location for the downtown tour