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Excellent 8.1
Based on 4728 reviews

Recent customer comments

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

7.7 Kylie P.
September 06, 2015
Fading glory
Location, view, lobby
A lovely hotel that was probably very luxurious in the 80s but the glamour has now faded. The rooms are comfortable with good facilities- mine had an amazing view if the Petronas Towers that was breathtaking. However the decor is dated and time-worn. The location is terrific. I would stay here again, but if you are looking for luxury you could probably do better than this in KL.

9 ghufran K.
September 02, 2015
Excellent Value for money
Value for money

8.7 Tan Y.
September 01, 2015
Most Value for Money 5 Star Hotel
Value for money, Near Jalan Bintang, Nice Food & Dinning
It is great and ready a memorable stay for 2 night here. I am having a gathering dinner with my wife and friends here, the food is nice and delicious. The staff here is so friendly and polite which impressed me. My wife even told me why not just stay here next time we are KL.....

7.7 Raad J.
August 31, 2015
3 Times in KL, 3 Times in Istana.
Location, Gym , Bathroom shower.
+ points : Bathroom shower is the best ever, Gym, Location walking distance to bukit bintang. - Points : Timing for the 19th floor lounge, club room is a normal room comparing to suite.

6 Violeta F.
August 31, 2015
Deifinitely not 5 Star! Deteriorated a lot
Location, room size and price
Housekeeping was inconsistent sometimes providing less towels and sometimes more, takes ages to respond to requests and sometimes do not even come with your request. Transferred room twice during our stay which all happened on the first and second days. On the first room the aircon wasnt working and on the second one the safe wasnt working. The shower area floods and some bathroom tiles have mold/mildew on it. On our final room the window wasn't even clean but didn't bother as everything else was working well. the hotel is definitely not five star!

7 Nur S.
August 30, 2015
Hotel Cleanliness & Services
Locaion, Food
Service - Biase towards tourist. Only Europeans were given welcome drinks. Staffs in restaurant telling lies about the breakfast area having some private function and arrow us to another area where only limited food were served. Cleanliness - Bed bugs in one of our rooms, carpet not vacuum when we first arrived in the room. Leakage ceiling where it was not handled immediately at floor 10.

10 Khaled S.
August 24, 2015

5 Kah C.
August 24, 2015
A bad experience
They can't handle and manage "many guests" at the same time. Their personnel are always "not around" (Refer to my case ONLY)

8 Rick F.
United States
August 23, 2015
Hotel Istana - March 2015
Breakfast buffet, location, room comforts
The Hotel Istana is really a 5 star hotel and we enjoyed staying there. The room was very comfortable and the breakfast buffet was incredible!. The hotel is worth the price if going for a special occasion. Easy location to walk to Bukit Bintang or KLCC. Monorail is also within easy walking distance.

9 KOK T.
August 22, 2015
Very good
Good room size, excellent service & nice food at Urban restaurant.
Very satisfactory ! Will come again!