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Excellent 8.1
Based on 4798 reviews

Recent customer comments

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based on 4798 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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Khaled S.
August 24, 2015

Kah C.
August 24, 2015
A bad experience
They can't handle and manage "many guests" at the same time. Their personnel are always "not around" (Refer to my case ONLY)

Rick F.
United States
August 23, 2015
Hotel Istana - March 2015
Breakfast buffet, location, room comforts
The Hotel Istana is really a 5 star hotel and we enjoyed staying there. The room was very comfortable and the breakfast buffet was incredible!. The hotel is worth the price if going for a special occasion. Easy location to walk to Bukit Bintang or KLCC. Monorail is also within easy walking distance.

August 22, 2015
Very good
Good room size, excellent service & nice food at Urban restaurant.
Very satisfactory ! Will come again!

Jun L.
August 18, 2015
Food, Location, pretty much a standard 5* Hotel

Abdul K.
August 17, 2015
Hotel Istana
Service, room and location.

mazia M.
August 15, 2015
All was good but di satisfied with housekeeping
Location, Cleanliness and amenities
Hotel did not include breakfast

John Q.
August 15, 2015
thumbs up
location, comfort, staff
It is near the monorail, near KL towers nd the Twin towers. Malls are just walking distance from the hotel. Staff are so kind the hotel rooms are huge, clean and beds are comfy. I did enjoy my stay in this hotel.

Terence B.
United Kingdom
August 15, 2015
Not 5 star
Hard to find 3 things
When I asked for an adapter, the maintenance man offered me a 2 pin and a screwdriver to push into the socket! Just too lazy to get another one from his office.

Mohamed M.
August 12, 2015
Last min traveller
Clean, near Pavalion, good rate for that day
We transfer to Traders Hotel the following day as Istana rate baloon up, while we got better rate to stay in Traders Suite