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2015
Excellent 8.1
Based on 4808 reviews

Recent customer comments

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Excellent



based on 4808 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7
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John Q.
Philippines
August 15, 2015
thumbs up
location, comfort, staff
It is near the monorail, near KL towers nd the Twin towers. Malls are just walking distance from the hotel. Staff are so kind the hotel rooms are huge, clean and beds are comfy. I did enjoy my stay in this hotel.

Terence B.
United Kingdom
August 15, 2015
Not 5 star
Hard to find 3 things
When I asked for an adapter, the maintenance man offered me a 2 pin and a screwdriver to push into the socket! Just too lazy to get another one from his office.

Mohamed M.
Singapore
August 12, 2015
Last min traveller
Clean, near Pavalion, good rate for that day
We transfer to Traders Hotel the following day as Istana rate baloon up, while we got better rate to stay in Traders Suite

宗佑 蔡.
Taiwan
August 08, 2015
valuable hotel
good service, good location, comfortable

Arshad A.
Malaysia
August 08, 2015
Nice hotel in city centre
Location is close to tourist attractions and shopping centres, but not too close such that it is quiet. Good for meetings. Convenient gor public transports.
I stayed in the hotel because I had an event organised there. The overall facilities were good as expected in 4-5 star hotel.

KOH R.
Malaysia
August 08, 2015
Well maintain
Well maintain
Well maintain

Samir D.
India
August 06, 2015
Istana Stay
Location. Room size. There isn't a third
It good overall. Food choices are limited. Most hotels in the area are excellent. Its just a matter of where you wish to stay. Istana sometimes has a good price. Else, there is nothing to write home about this place. They have FINAAALLLYYY installed in room WIFI after the whole world has done it. I think they must be the last 5 star hotel in the world to do so.

Veronica O.
Singapore
August 05, 2015
5 star hotel but feel like a four star hotel
Spacious room, convenient location & very friendly staff
Generally a pleasant stay but hotel should upkeep the cleanliness as we saw mosquito flying around at the lobby lounge area.

Mahek T.
United Arab Emirates
August 02, 2015
Pleasant stay in a good locationm
upgrade..location and staff

yuen C.
Australia
August 01, 2015
Very disappointed!
Friendly staff, good location
I stayed there with my female friend for 3 nights for holiday. the only good thing of this hotel is their staff, they are super polite and helpful. Other than that, all other things are so disappointed, here are just a few: 1) the Reception looks grand, but the room is actually very old, wall and carpet really dirty; 2)there is no mini bar in the room; the small fridge is not working; the air-con is old and takes long time to change the temperature after adjusted. 3) the pillow was flat but the mattress was not. 4) The most ridiculous thing that upset us the most was that there is no hot water in all rooms between 1am to 5am. My friend was feeling unwell, so she decided to take a hot shower to feel better. but because we were not informed, so she ended up naked under cold shower in the middle of night. in the end she caught fever. 5) Oh for me, the bed linen caused me skin rashes. I cannot understand why it is rated 5 star at all, it is barely 3 star, and of course I will never go back.