Back to hotel info

2015
Excellent 8.1
Based on 4808 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4808 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7

Mohamed S.
Maldives
May 05, 2015
Fairly okey
friendly staff, good food
not bad

eza H.
Malaysia
May 05, 2015
AWESOME HONEYMOON STAY
WARMTH TREATMENT, FAST SERVICE, HONEST AND PLEASANT ON ALL THE STAFF OF ISTANA HOTEL
my stay at istana hotel was awesome. we stay at other 5 star rated hotel night before istana hotel & didnt feel any special feeling from d hotel. but when we arrived at istana hotel, the first thing i remembered was the way they welcomed us, with smile and when they saw us standing they quickly cater us and asked us how they can service us. surprisingly, they took note on our anniversary celebration and gave us a very nice surprise of bed with rose petals + a bouquet of roses and choc cakes with happy honeymoon written on it. we went to so many hotel in kl previously, but most of them take less effort in appreciating special request.especially during peak days.but thumbs up to hotel istana.when we request for housekeeping to change the blanket / provide mineral water-they service us with courtesy and smile.im impressed. plus point when we left our belongings after check out and when we called the hotel later that night, they able to return the belongings with no fuss.very honest, fast, efficient. hotel istana deserve 5 star and now i know why.tip top hospitality.

sara M.
Malaysia
May 05, 2015
good location with great room
friendly staff, nice and clean room.
nothing much to say.. this is great hote.I will be back there with my small kiddos

Nikhil A.
India
May 05, 2015
Good hotel. Value for money.
Location , food , service

Halimah J.
Singapore
May 05, 2015
Best. Shopping very good. Walking distance to KLCC
Hospitality very good. All staffs very friendly.
Best

azizah I.
Singapore
May 04, 2015
Three days two nights
Location is good. Breakfast was great. Staff was polite and helpful
Good facilities but needs maintenance.

Peng B.
Singapore
May 03, 2015
wifi did not work whole day
location was great. bed wasn't very comfy
Really did not help when the wifi was down for the 3 day stay. No news was given. Not professional at all. Other than that the service was fine.

analiza E.
Philippines
April 28, 2015
Nice location and very accomodating staff
Quiet and very Relaxing place
Great!!!

Methis J.
Singapore
April 28, 2015
The lift landings and corridors should be spruced
Pleasant and courteous staff, good breakfast and convenient location.
Generally pleasant.

Wong Y.
Hong Kong
April 27, 2015
Hotel Istana
convenient place and room is comfortable
This is my 2nd time to stay in this hotel. The 1st time is nearly 5 years ago. I expected the hotel became older... but it's not, the room is comfortable and keeps in very good condition. It's out of my expectation. I think I will select this hotel again if I will visit Bukit Bintang next time.


1

Select your loyalty program

At the top of the page, click on PointsMAX and you’ll see many popular airline and loyalty programs to choose from.

2

Choose a room with points

  • Free Wi-Fi
  • Popular! 61 travelers are considering this property right now
  • Earn up to 4900 points

Every eligible room will show the points you’ll earn with the booking.

3

Sign in and earn points!

  • Program Membership ID
  • I'm not staying in any of the rooms on this booking. I'm making this booking for someone else.

Fill in your membership ID for your selected program during booking. You’ll earn the amount of points shown at booking after you check out. It’s that easy!

Start here and select your preferred program: