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Excellent 8.1
Based on 4722 reviews

Recent customer comments

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based on 4722 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Francesco T.
January 06, 2015
Brief and worth staying
location, staff, breakfast
Wise value for money; very good location and staff very friendly and helpful.

Nicola B.
January 06, 2015
Staff amazing, so helpful really enjoyed our stay
Staff, service ambience
Fantastic. Staff were extremely helpful. Room was huge and it is in a heat location. Highly recommend

Hean K.
January 05, 2015
big restroom
restroom, location, spacious

Khristine E.
January 05, 2015
A very Nice Hotel at the heart of the City
Excellent Service, Very Clean Rooms, Location

Rajeev V.
January 04, 2015
nice stay at hotel istana
room, service, friendly staff.
Enjoyed our stay at istana, if got a chanve to visir kl, will stay in istana for sure..

Ahmad S.
January 04, 2015
Hotel of your choice
Location, Food, Entertainment
I am sure you will be happy to stay here as the Hotel is located at the heart of golden triangle, kuala Lumpur. Everything you want to find as easy as walkiing. You wont need to take cab to go to KLCC, Times Square or even the Bus Station. I love my staying here

January 04, 2015
the breakfast menu should be of malay foods
toilet, bed,
ok so so...

Erliyusnaidi K.
January 03, 2015
Good and comfortable
Room and Food

Mulyady A.
January 02, 2015
excelant service , cleaniness, nice food
very pleasant and memorable STAY

Lau P.
January 02, 2015
Aric Lau
Long waiting while check-in
A very very long waiting checking in the hotel... the bathroom is not really comfortable, the door can't even be closed. it stated that 3 single beds are available in the room I've booked, but the receptionist told me that was not available when I check in. the hygiene of the hotel needs to be improved.