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Excellent 8.1
Based on 4730 reviews

Recent customer comments

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based on 4730 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

8.3 Chung C.
October 24, 2014
Great location!
Location, location, location,
Location was great! Rooms were comfortable!

8.7 Sharada Z.
October 23, 2014
comfort stay in the heart of KL
food, staff, room
The food is delish and the staff is veru feiendly. The room is big and comfortable but there is some leakage problem. We have reported it but there's no technician or plumber comes around to fix it

8 azizah I.
October 23, 2014
Short Stay
Location, amenities, comfort
Our rooms were not ready when we arrived but we were allowed late check outs in return

9.3 Lai A.
Hong Kong
October 21, 2014
Love it!
Excellent location, nice staff, and nice room.
I really love staying in this hotel. The location is so convenient. The staff are so friendly. Would love to visit this place again.

9.7 Anne M.
October 20, 2014
super nice hotel
location, rooms, staff

8.7 omar H.
October 16, 2014
very good
location, staff and clean
Very good

9.3 Deepa R.
October 13, 2014
Very Good
Friendly staff, cleanliness
Very Good and worth

October 11, 2014
Very good location / staff need training
location , breakfast and price
hotel is great but the staff need training from the front office to manager , but I suppose when keep changing management team this way you going to get . This me staying every 2 to 3 weeks over 3 months . But I do love the breakfast buffet it's great ,,, location best to nothing and the lounge cafe/bar is good .

8 Quinnie L.
October 09, 2014
Clean, Friendly and Prompt Service
Clean, Friendly and Prompt Service
Convenient location and friendly staff

8 gina D.
Sri Lanka
October 08, 2014
My stay @ Istana
location, good service despite holiday period
This was my 2nd visit. Items 2 improve : 1. some variation 2 breakfast menu; 2. Staff should be familiar with bfast start/end times so guests can plan accordingly & not get surprised on arrival 4 bfast. On d whole I like d hotel and will not hesitate 2 go back.