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Excellent 8.1
Based on 4730 reviews

Recent customer comments

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based on 4730 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

8 gina D.
Sri Lanka
October 08, 2014
My stay @ Istana
location, good service despite holiday period
This was my 2nd visit. Items 2 improve : 1. some variation 2 breakfast menu; 2. Staff should be familiar with bfast start/end times so guests can plan accordingly & not get surprised on arrival 4 bfast. On d whole I like d hotel and will not hesitate 2 go back.

8.7 Steven N.
United Kingdom
October 07, 2014
Enjoyable stay
Good location, spacious room and great room layout for the suite
I have had a good time staying in Hotel Istana KL. It's highly likely that I'll re-stay there when I visit KL next time.

9.7 Siti S.
October 07, 2014
excellent location n nice staff
it shows the Malaysian culture through the internal design..strategic location and nice place for a short getaway.
Perfect. Good service with helpful staff and also nice selection of food.

10 Firdaus R.
October 06, 2014
A wonderful experience
Best Location Ever
The most wonderful experience

9.7 Muhammad D.
October 05, 2014
Awesome Stay
location.. staffs.. exclusive

7.7 Kevin B.
United States
October 05, 2014
Great location, dated rooms
Location, location and location. Did I mention location?
Always nice and pleasant stay, with gracious and attentive staff. The rooms are a bit dated, but otherwise a good hotel.

8.7 Mohamad A.
October 05, 2014

6.3 Beng O.
October 01, 2014
hotel istana
near lrt

8.7 John Y.
United Kingdom
September 29, 2014
Great hotel in good location.
Good sized room, comfort, excellent staff service
This is an excellent hotel for the money. Although it has been around for a few years, it still provides excellent value for money. I have stayed here many times and will continue to use this hotel.

9.3 Caroline C.
September 28, 2014
cozy stay
comfortable room, friendly service & good food
The stay was good, my baby enjoyed it too. The room is very cosy, we all had a good sleep. Especially love the spacious toilet & bath. Location is perfect, easy access to shopping complexes and local street food. breakfast by hotel was great, simply delicious. And we are constantly greeted by the friendly staffs. They are very proactive with their service but need to improve in their command of English. We all had a good time.