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Recent customer comments

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All reviews (4690)

Business travelers (897)

Couples (1911)

Solo travelers (657)

Families with young children (547)

Families with older children (332)

Groups (347)

based on 4690 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

7.7 Anthony H.
June 19, 2014
An Enjoyable Stay
Location, Attendtive Staff and cleaniness
Enjoyable and pleasant stay.

10 Dato B.
Brunei Darussalam
May 05, 2014
very enjoyable stay with good friendly staff
great location, clean hotel and friendly staff
very enjoyable with fast check in and out, with attentive and helpful staff. The great variety of breakfast menu is fantastic and the big plus for this hotel.

10 Shaadiq R.
November 16, 2014
A lovely hotel
room, swimming pool & food
I was a pleasant stay there. There food is very nice and the room is very big

10 Xiaozhen W.
December 14, 2014
Very good
service, facilities, location
A good trip.

8 Khaled A.
United States of America
September 24, 2014
Location, services and food

8.7 Sean F.
April 30, 2014
Comfortable-good value
Spacious-nice room-friendly staff-nice swimming pool
Excellent No complaints at all

7.7 John L.
April 29, 2014
Cleam, Central, Convenient
Cleam, Central, Convenient
I have been to KL many times on business trips and will always make Hotel Istana my priority. The rooms are clean and large. Location is fantastic with close proximity to major shopping malls like Lot 10, sungei wang and the pavilion. A walking distance to many great restaurants and food establishment along jalan alor. A truly great place to stay for both business travelers or for personal vacation. Staff at all levels are great and professional. Will definitely recommend them to all my friends and travelling associates.

5.3 frank G.
New Zealand
May 04, 2014
you didnt inform hotel so they say for airport pick up.on a second honeymoon and got 2 single beds they said bad luck .no wi fire in rooms.really poor by you and hotel but ho really cares.this is not a 5 star hotel really tied shower leaked all over floor reaaly pissed off for the price we paid but once again ho cares were back in nz its to late wont be back

8 Khaled A.
United States of America
September 24, 2014
Location, food and services

4.3 Rasal P.
August 30, 2014
its nice and warm hotel with fresh feeling
good location,, nice place to stay
its was good and place is nice, very attractive lobby and staff are very nice and good looking also rates at lobby area and party is are good