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Excellent 8.1
Based on 4729 reviews

Agoda Verified Reviews

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based on 4729 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Vivian V.
August 05, 2014
KL Hotel in the Center
Great location, Very Nice Hotel and big Rooms. Just walking distance in monorail.
Comfortable stay, spacious room and toilet but no mini bar inside the room that's only the negative in that hotel. Good customer service they are accommodating if you have queries. We will stay here again when we come back in KL.

Firdaus R.
August 04, 2014
Good location
sense, empathy, and genuineness. There's the phrase "hospitality personality," which goes further than cheerfulness. That's important, but so are natural kindness, graciousness, humor, and joie de vivre. A person who quietly makes guests feel comfortable and important. A great, five-star hotel employee also thinks things through. He or she has a sense of priority, attention to detail, practicality, follow-through and efficiency." You could boil all this down to the question: does the guest feel that a hotel staffer really cares about them? Sadly, I'd say that this happens 10% of the time.

chen G.
August 01, 2014
great location, nearby shopping, good food
great location, nearby shopping, good food

chen G.
August 01, 2014
superb location, great food.
great food, nearby shopping areas, great location.

Yew P.
July 27, 2014
Excellent Service
Excellent Service, Great Location, Comfortable
I have always enjoyed their hospitality. Will be back again.

July 24, 2014
city centre/close to bukit bintang
walking distance to shopping mall and Raja Chulan monorail station, fast check in/out

Wonjun S.
South Korea
July 23, 2014
Clean, Convenient and Kind staff
Located in Central, Kind staff, Clean room
The hotel is near Pavilion, less than 10 mins walk. IT was a bit old but clean and feel good to stay here. The staff here was also very kind and willing to help. It was nice to stay there.

John L.
July 21, 2014
Clean, Central adn Convenient
Clean, Central adn Convenient
I have been to KL many times on business trips and will always make Hotel Istana as my priority. The rooms are clean and large. Location is fantastic with close proximity to major shopping malls like Lot 10, sungei wang and pavilion. A walking distance to many great restaurants and food establishment along jalan alor too. A truly great place to stay for both business travelers or for personal vacation. Staff at all levels are great and professional. Will definitely recommend them to all my friends and travelling associates that are coming to KL.

Wee T.
July 21, 2014
Comfortable stay with easy access to train station
Near to train station, Comfortable spacious room and walking distance from Pavillion (Shopping).

Chin L.
July 19, 2014
An Enjoyable unforgettable stay
Food, fast check in and easily accessible
An enjoyable unforgettable stay right in the heart of KL