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Excellent 8.1
Based on 4797 reviews

Recent customer comments

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based on 4797 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7
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Siew T. from Singapore
Business travelers
Stayed one night in September 2014
Good but not great.
Location and that is all I can think of.
It was my first time trying this hotel. As I frequent KL, I do have preferred hotel. If you check my reviews, it is not too difficult to tell which is the hotel I frequently stay. I chosed Isatana Hotel due to its location and it does look grand from the outside. Checking in: Counter staff are friendly and looks efficient. Was directed to sit and wait at the sofa area. I requested smoking room and 2 key cards. Results, I was given non-smoking room. Key cards were alright. I only realised that its a non-smoking room when I asked for an ashtray. Went down again to check but was told that there wasn't any smoking room available. In room: Toiletries were incomplete. For instant, there was no toothbrush, shaver..... Bathroom was equipped with hair dryer. Very dated layout but this also means lots of space. TV was still those bulky box type. Breakfast: A good spread. Very friendly for friends from the middle east too. Finally, the staffs in the lobby were very attentive. I was in the cafe after checked in, but the waiter and waitress weren't very attentive. Lifts need no key card access. Wifi was fast and nice. I checked out n the next day. Comparing with other hotel in KL or other destinations, you may wonder why 4 staffs at the counter serving 3 customers and they are still quite slow..... Well, it could be the system, not the staffs. On the 2nd day, when I was asking for a taxi to KLCC, the staff again were not very attentive. Don't get me wrong, when I approached them and asked them for taxi, they got that settled for me. But it will be better if they can SMILE. Will I return? I guess I will check out other hotels around the same area.
Reviewed September 13, 2014

Teo L. from Singapore
Families with young children
Stayed 6 nights in September 2014
Great stay
Huge rooms. Great food. Friendly staff
Location is great. Staff very helpful , buffet breakfast has lots of varieties n its tasty too. I did not believe that greenish water in bath tub was cause by light reflection until housekeeping staff use a glass to scoop up the water n its really white!!
Reviewed September 12, 2014

YungLun L. from Taiwan
Business travelers
Stayed 2 nights in March 2014
Not bad
View is nice
Reviewed September 12, 2014

Vaughan W. from United Kingdom
Business travelers
Stayed one night in September 2014
Istana - Poor Stay
Location. ?. ?.
Found it poor, Telephones did not work, A/C was not operational for a time. I arranged a so called Limousine to take me to the airport, it was an old taxi. Did not enjoy my stay, happy it was only for one night. Will not use this hotel again.
Reviewed September 12, 2014

Cheung C. from Malaysia
Business travelers
Stayed one night in September 2014
Easy and convenience
Convenience, Staff and Shopping
Right in the city center and easy for the transportation to any where you like
Reviewed September 12, 2014

Elizabeth B. from Philippines
Stayed 2 nights in September 2014
Good location.
location, spacious room, cleanliness
Reviewed September 11, 2014

Edward C. from Malaysia
Business travelers
Stayed 4 nights in August 2014
hopeless !!
Reviewed September 11, 2014

Richard B. from United Kingdom
Stayed one night in August 2014
From Melbourne
The room was not 5 star. Stains on the sheets and carpets. Bathroom tired.
Reviewed September 10, 2014

Rebecca W. from Australia
Stayed 5 nights in September 2014
Great Location
Location, value for money, staff
Perfect location, staff were very friendly and helpful, only negative was beds were rock hard.
Reviewed September 10, 2014

GOH D. from Singapore
Business travelers
Stayed one night in September 2014
Good hotel for mony
Entrance recieving/sening staff, coffeeshop Waitress are friendly and helpful. lobby Lounge.
I am very comfortable to stay in Hotel Istana KL
Reviewed September 09, 2014