arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.1
Based on 4728 reviews

Agoda Verified Reviews

Filter by traveler type
Excellent



based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

8 Georg T.
Australia
June 29, 2014
Clean, comfortable and convenient
Location , atmosphere and helpful staff
It was only a short stay but we found it pleasant, polite staff and large breakfast buffet

4.3 Alex T.
Malaysia
June 29, 2014
A very old and run-down hotel
Friendly and attentive staff
The hotel room is very old. While most hotels of the same star level has already switched to flat screen TV, they still have CRT TV. TV channels are abysmal. They still have Vision Four channels; very, very old service. No Wifi in the room although they claim they are upgrading. The furniture in the room is old and you have to hold the flush for a full 10 seconds before the toilet bowl will flush properly. There are better hotels for shopping and business purpose for anyone planning to stay in KL. I stayed here just because the seminar I attended is in the same hotel. Otherwise, not value for money hotel.

9 yenny R.
Indonesia
June 28, 2014
nice hotel and helpful staff
nice swimming pool, good looking hotel and helpful staff
very comfortable, near to shopping mall, easy transportation access and helpful staff

9 Daryll N.
Singapore
June 28, 2014
Worth it, and will definitely return
Staff, Room, Location
It was overall, a pleasant stay. The swimming pool was a letdown though. But otherwise there are no complaints. The staff was generally friendly, albeit an over enthusiastic security guard outside.

8 Brett R.
United States
June 28, 2014
Recieved great help from front desk management
.

8.7 M H.
Malaysia
June 26, 2014
Fantastic
Good food, good staffs, good location
Very good.

7.7 Farhan M.
Malaysia
June 26, 2014
Great Location,
Location, Price,
Good, However they should get LCD in room now instead of TV

9.3 Andrew C.
Singapore
June 26, 2014
Hotel Istana is always a great business hotel.
Simply 5 stars, however, I have a small wish that they would have wireless internet in the rooms, presently it is only wired LAN access.
Superb

4.3 Oon N.
Malaysia
June 26, 2014
Tired old hotel best to give a miss
Available even during peak periods
This has to be the worst experience I have had at any 4 star or above hotel in Kuala Lumpur. The hotel itself strikes you as very tired with the furniture and fittings looking worn out. There are serious issues with the lift. The staff here are one of the most demotivated I have met. Check in took forever and check out was also a pain even though I called down the night before to ask them to prepare. The only reason I checked in here instead of the other usual places was that there was a big event in town and there were no more hotels available. Rates here are actually higher than at other hotel which is so much better in terms of value for money.

8 Soo T.
Singapore
June 25, 2014
Convenient,good service,comfortable room.
Centralized location, convenient,.
Good, please send me your promotional offers through e,mail.