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Excellent 8.1
Based on 4802 reviews

Verified traveler reviews

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based on 4802 reviews
  • Cleanliness 8.0
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.7

Richard B.
United Kingdom
September 10, 2014
From Melbourne
The room was not 5 star. Stains on the sheets and carpets. Bathroom tired.

Rebecca W.
September 10, 2014
Great Location
Location, value for money, staff
Perfect location, staff were very friendly and helpful, only negative was beds were rock hard.

September 09, 2014
Good hotel for mony
Entrance recieving/sening staff, coffeeshop Waitress are friendly and helpful. lobby Lounge.
I am very comfortable to stay in Hotel Istana KL

September 09, 2014
Good Hotel
Comfortable room, nice served coffeehouse and reciecveing and sending main entrance with smailinh faces
all through to get the Best.

Chew P.
September 08, 2014
Great location
Great location, friendly staff, bathroom
We got the club room. Love the bathroom. Water pressure and cleanliness excellent. Room was very comfortable. Nice view of the city. Staff at counter very friendly and helpful. Location is 5 minutes walking distance to pavillion...about 10 minutes to bukit bintang. Happy stay!

Ron P.
September 04, 2014
4 star
location,comfort,pleasent staff
have stayed there several times always good value and servise

September 02, 2014
Hotel with the wrong name.
Good location

Subramaniam K.
United Kingdom
September 02, 2014
Furnishing is too dated.
Great public areas, location and location

John L.
September 01, 2014
Clean, Neat and Convenient
Clean, Convenient and Comfortable
I have been to KL many times on business trips and will always make Hotel Istana as my priority. The rooms are clean and large. Location is fantastic with close proximity to major shopping malls like Lot 10, sungei wang and pavilion. A walking distance to many great restaurants and food establishment along jalan alor too. A truly great place to stay for both business travelers or for personal vacation. Staff at all levels are great and professional. Will definitely recommend them to all my friends and business associates that are coming to KL.

khor C.
August 30, 2014
Hotel Istana - Nice to stay
bed, food and lobby
good experience with Hotel Istana