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2015
Excellent 8.1
Based on 4722 reviews

Recent customer comments

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Excellent



based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

10 beverley C.
Australia
June 24, 2014
Amazing staff
Staff.Food.Cleanliness.
Excellent hotel in great location. Wonderful meals.The most amazing friendly staff.Rooms are spacious and clean.Presentation is superb for business meetings.A hotel where guests are obviously top priority. If there are any matters requiring attention the Management are professional in dealing with any minor hiccups to ensure guest satisfaction. Highly recommended.

5.7 Peggy S.
Malaysia
June 23, 2014
poor staff handling during check-in
location to shopping malls, restaurants and nightlife
unexperience staff handling during check-in room not ready for check-in when checking with the check-in counter staff 3 times.

6.3 Fadilah R.
Singapore
June 23, 2014
Hotel was not bad.
Near shopping centre.
For a family of four - 2 adults, 6 yr old & 3 yr old, we got a 2 single bed room. We called the staff to check if we got the correct room. Anyway, we did book for an extra bed. The staff told us that they will get back. Waited for a long time, about 50 mins and we decided to go for dinner. We went to the counter and had to explain and ask all over again for the extra bed. We were told to come back to the counter again to ask for the bed again when we came back for dinner. After dinner, we asked for the extra bed again but only got it close to 10pm.

6.3 Felicia T.
Singapore
June 23, 2014
Convenient and fuss-free for business travellers
The premier club lounge
Quick and convenient as we were able to check in at the Premier Club Lounge for booking a Club Room. Overall, it was a comfortable stay but given that the hotel is positioned as a 5-star hotel, the room amenities were somewhat lacking - i.e. essentials like body lotion, cotton buds, cotton pad, comb were expected to be provided. The in-room entertainment would have been better if cable TV was included. Perhaps the rooms could use a bit of upgrading/refreshment with a new hair dryer and TV set. In-room 3G/4G connectivity is weak at times and in-room Wi-Fi should be included.

7.7 Sarah D.
Australia
June 21, 2014
Great service. Friendly staff. Room a little tired
Great staff. Lovely lobby. Free wifi

8 GUNALAN V.
Malaysia
June 21, 2014
FABULOUS,WONDERFUL AND EXCITING
FRIENDLY STAFF,FAST ROOM SERVICE, YOUNG CHILDREN FRIENDLY

7.7 Chia H.
Singapore
June 20, 2014
Comfortable, clean & spacious room.
Friendly staff, spacious setting, nice bathroom.
Check in with hubby n baby for our wedding anniversary. Nice family hotel with child swimming pool. A bit of walking distance to shopping venues esp when KL pavement are not really pram friendly..

6.3 Hardeep K.
Malaysia
June 20, 2014
Fair. Need to be improve.
Location,Spacious room and helpful concierge staff.
This time experienced was a lot of lacking. 1. Was not given a room which was requested,request for a king size bed but was given two single seep rate bed. 2. Air cond was leaking and the carpet was wet. The room mell of damp environment. Condensation was bad. 3. Insist to change to another room but was given a non smoking level which I re request for a smoking level room. 4. Safe Box was not working. 5. Room service food was cold. And it was not covered when it was pushed in a warmer. It is not hygienic. 6. Request for a chili sauce but camelback almost when my food finished. 7. I want to highlight to the Hotel management, so that things can be improved in a future..

7.7 Fendy H.
Indonesia
June 19, 2014
Value for money hotel with great location
Location, value for money, clean

7.7 Anthony H.
Malaysia
June 19, 2014
An Enjoyable Stay
Location, Attendtive Staff and cleaniness
Enjoyable and pleasant stay.