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Excellent 8.1
Based on 4758 reviews

Recent customer comments

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based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Alex T.
June 29, 2014
A very old and run-down hotel
Friendly and attentive staff
The hotel room is very old. While most hotels of the same star level has already switched to flat screen TV, they still have CRT TV. TV channels are abysmal. They still have Vision Four channels; very, very old service. No Wifi in the room although they claim they are upgrading. The furniture in the room is old and you have to hold the flush for a full 10 seconds before the toilet bowl will flush properly. There are better hotels for shopping and business purpose for anyone planning to stay in KL. I stayed here just because the seminar I attended is in the same hotel. Otherwise, not value for money hotel.

yenny R.
June 28, 2014
nice hotel and helpful staff
nice swimming pool, good looking hotel and helpful staff
very comfortable, near to shopping mall, easy transportation access and helpful staff

Daryll N.
June 28, 2014
Worth it, and will definitely return
Staff, Room, Location
It was overall, a pleasant stay. The swimming pool was a letdown though. But otherwise there are no complaints. The staff was generally friendly, albeit an over enthusiastic security guard outside.

Brett R.
United States
June 28, 2014
Recieved great help from front desk management

M H.
June 26, 2014
Good food, good staffs, good location
Very good.

Farhan M.
June 26, 2014
Great Location,
Location, Price,
Good, However they should get LCD in room now instead of TV

Andrew C.
June 26, 2014
Hotel Istana is always a great business hotel.
Simply 5 stars, however, I have a small wish that they would have wireless internet in the rooms, presently it is only wired LAN access.

Oon N.
June 26, 2014
Tired old hotel best to give a miss
Available even during peak periods
This has to be the worst experience I have had at any 4 star or above hotel in Kuala Lumpur. The hotel itself strikes you as very tired with the furniture and fittings looking worn out. There are serious issues with the lift. The staff here are one of the most demotivated I have met. Check in took forever and check out was also a pain even though I called down the night before to ask them to prepare. The only reason I checked in here instead of the other usual places was that there was a big event in town and there were no more hotels available. Rates here are actually higher than at other hotel which is so much better in terms of value for money.

Soo T.
June 25, 2014
Convenient,good service,comfortable room.
Centralized location, convenient,.
Good, please send me your promotional offers through e,mail.

beverley C.
June 24, 2014
Amazing staff
Excellent hotel in great location. Wonderful meals.The most amazing friendly staff.Rooms are spacious and clean.Presentation is superb for business meetings.A hotel where guests are obviously top priority. If there are any matters requiring attention the Management are professional in dealing with any minor hiccups to ensure guest satisfaction. Highly recommended.