arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.1
Based on 4758 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 4758 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

William S.
Australia
May 28, 2014
Very relaxing. Great pool area. Lovely foyer.
Lovely staff. Lovely pool area. Lovely foyer.
Very pleasant with all my needs and expectations met. I think it is the most friendly and courteous staff that I have encountered.

Marc B.
Australia
May 28, 2014
brilliant
staff, breakfast, location
as above - best hotel value I have stayed at for years

Bing T.
Malaysia
May 27, 2014
Excellent location and connectivity
Easy reach of many places we wanted to eat at, shop at and gawp at !

beverley C.
Australia
May 26, 2014
Wonderful hotel. We will keep returning
Staff,cleanliness and food
Superb!Recommend this hotel to all.We were very loyal to Crowne Plaza Mutiara for ten previous visits but are very happy to now have a new home away from home

steven J.
United Kingdom
May 25, 2014
fair
location pool location
not a 5 star more a 4 noisy rooms thin walls

KAM P.
Malaysia
May 21, 2014
Wonderful experience!
1) comfy rooms 2) good location 3) good buffet spread at the cafe
Superb and very comfortable stay. The hotel staffs are very friendly. The rooms are big and comfy. Love it!

Katherine D.
Australia
May 21, 2014
Extremely friendly staff at the Istana. I
Staff, location and service
I love the staff at the Istana and its location to all the shopping precinct. I will keep going back there because of the staff. They are simply exceptional

Paul C.
Australia
May 21, 2014
Centrally located
walking distance to major attractions, monorail station at the door, spacious
This hotel is centrally located, with a monorail station at the door. We could walk to many of the city attractions with ease. Whilst a large hotel it still offered personalised service with friendly helpful staff. Our room was spacious, however, on our return stay we were given a room yet to be refurbished, a bit disappointing.

Mohd M.
Malaysia
May 20, 2014
excellent stay
Centrally located, comfortable room , nice food
overall a good stay, nice food and excellent staff

Kew L.
Malaysia
May 20, 2014
Old hotel
Location and service only