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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200

Recent customer reviews

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Excellent

8.1

based on 4686 reviews

3633 reviews in English

Value for Money
8.0
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
7.7
All reviews (4686)
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John L. Business travelers Singapore, January 18, 2014
Clean, Central & convenient

Clean, Central & Convenient
8.3
I have been to KL many times on business trips and will always make Hotel Istana my priority. The rooms are clean and large. Location is fantastic with close proximity to major shopping malls like Lot 10, sungei wang and the pavilion. A walking distance to many great restaurants and food establishment along jalan alor. A truly great place to stay for both business travelers or for personal vacation. Staff at all levels are great and professional. Will definitely recommend them to all my friends and travelling associates.
Agop A. Couples Australia, January 18, 2014
very good hotel

central position ,clean,friendly staff
9.7
always i stay there,i tried other hotels,so far istana and very few other hotel are good ,but my choice is to continue with istana,value for money as 5 stars (thru agoda ,because walk in is higher) staff courteous ,polite ,fast service ,nothing really to complain about,just i wish and same other guests to have free wifi in rooms,its a great hotel,i be back
Marlies B. Couples Netherlands, January 16, 2014
bedazzeled

very nice large comfortable rooms, centre location, swimming pool, restaurant
9
we really liked it. the first impression on the outside, going in, was that it honours its name istana (palace) it looks a bit grande but is not stiff.
Nirmala J. Couples Australia, January 15, 2014
Great hotel to relax and explore the City

Character, effcient and friendly service, Good food
9.7
Excellent. We had a good experience during check-in, check-out as well as uring meals. Staff were very friendly and attentive to detail.
Lian W. Couples Brunei Darussalam, January 14, 2014
Relax

Extremely friendly staffs, quiet environment is the busy city, clean
8
My stay was great ! Love the staffs there, friendly and caring. Rooms and common areas are clean and well maintained even though the hotel is old but look like new !
Satesh V. Couples Malaysia, January 14, 2014
Very good

Nothing much , all was great
8
It was splendid, No issues in particular.
Majid H. Families with young children Brunei Darussalam, January 14, 2014
Istana review

great food, good internet access, confortable bed
6
Checking in was a bit slow. the hotel was a bit run down however the choice of food is fantastic. hotel location is quite a walking distance to shopping malls. Food stalls are within walking distance to the hotel.
Nurul H. Families with older children Singapore, January 12, 2014
friendly staff

friendly staff, good breakfast,location
7
The hotel concept is beutiful. The staff were all soo polite and very friendly.keep it up. Breakfast was amazing. We manage to check in really early. The negative part is the TV is not upgrade, the toile is old fashion and the bad part is no wifi in rooms at all.. hope in future u would upgrade all this as this is a tourist hotel. Thank you!
Hwee Y. Business travelers Malaysia, January 11, 2014
Centrally located, Value for money

Size of room, location, friendliness
9.7
It was perfect. Got upgraded to the Club Lounge because I wanted a room on higher level!Didnt ask for it, and this is exactly how you can most certainly guarantee a returning customer :)
Lynnette A. Families with young children Australia, January 11, 2014
I would never stay there again staff are so rude

I can not think of one thing no hot water for 2days no phones for 1day staff there make u feel so unwelcome
2.7
Worst holiday ever over priced rude unfriendly 3 hours for customs don't go Thailand make better lovely people
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