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Excellent 8.1
Based on 4765 reviews

Recent customer comments

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based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Mujtaba K.
United States
April 18, 2014
just below average
A little disappointing. The room did not have WIFI connection, the room was a little old and out dated, and the room smelt of something not pleasant.

United States
April 17, 2014
great hotel, especially the staff, and value
staff, price, location
This is the second time we stay there, and we enjoyed our stay very much.

Brunei Darussalam
April 16, 2014
Good location and affordable
Free wifi, great breakfast and good location
Good stay , been staying at this hotel several times, very good location as it is close to shopping areas and a good value for a 5 star hotel.

Sai L.
United Kingdom
April 16, 2014
Great hotel, very central to shops/transport
1) breakfast

June B.
April 13, 2014
Always fabulous-home away from home
Staff, location,room size
My husband and I have stayed at the Istana on four separate occasions and would not every think of booking into another hotel. The staff are so nice especially Nora in the bar, such a nice lady and we always look forward to seeing her during our stay. The breakfasts are great and fine dining is extremely good.

Leslie G.
April 11, 2014
Nice hotel but the staff were a bit slow sometimes
location, cleanliness, excellent room service

Kooi T.
April 08, 2014
Great stay
Great room set up, clean and tidy !!

Chun O.
April 07, 2014
Excellent Location, Fantastic Room
Conveniently located and easily accessible by the vehicle. Walking distance to major food centres and shopping.

April 07, 2014
Business trip with one night stay.
Location good, reasonable price, and also close from Thai Airways office.

jing W.
April 07, 2014
it is terrible.the room is very old and untidy
Very horrible experience.the room is very old,the shower all runs yellow water.when I complain To the staff,they ask me to take shower with cold water!how bad the service!and the taxi is very Expensive,they refuse to give is taxi by meter.not recomment at all.not worth the money