arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 4729 reviews

Recent customer comments

Filter by traveler type

based on 4729 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

8 Nazeema J.
March 12, 2014
Comfortable and pleasant
Breakfast , pool and central located
All good but had to pay for my transfere from and to the airport even though My paid vouture index ate that very disappointed that I had to pay an extra RM240 not professional at all

8.3 Garry A.
March 07, 2014
A convenient location
Breakfast, nice room and close to shopping
The Hotel Istana lived up to our expectation. It was conveniently located to the Bukit Bintang shopping area and a short taxi ride (or reasonable walk)to the famous Petayling Street market.

9 Carolyn D.
March 05, 2014
Excellent Hotel
Friendly staff, clean hotel, pool area
Hotel was situated close to shopping and local restuarants, staff were very helpful and friendly. Rooms were well equipped, spacious and clean. Only concern we had was the lack of service, for drinks and food, in the pool area.

10 Vanessa H.
March 03, 2014
First class service and facilities in a 5* hotel
location, staff, breakfast
You'd have to be a real grump to find anything to complain about. The surroundings and well maintained, staff very attentive, everywhere is clean, food at breakfast varied and tasty.

4.7 Jason L.
February 26, 2014
Terrible fron tdesk service and Staff!!
location, decent room size and cleanliness.
Terrible front desk service and bad staff attitude. I was there to attend a dinner function at the hotel the following night with my club members. So I booked a deluxe, high floor room 2 months prior to the occasion. My friends and I arrived the hotel at 2.40pm to be told they dont have rooms available for us on the high floor due to the high occupancy rate. They only had rooms with single bed on the lower floors. My friends and I were upset because we had paid for king size bed deluxe rooms. We insisted on our rooms and were told we had to wait one hour so that they could clean up the rooms. The staff showed on their faces a very unhappy and reluctant attitude to our demands. They didnt even offer to reduce or refund partial payment if we chose to take the single bed rooms instead. The staff also spoke very bad English. We were finally checked into our rooms after 2 hours of waiting and given a welcome drink voucher which we could have at the lobby lounge. I decided to have a drink and waited to be served. After 15 minutes of waiting and being unattended, I called for assistance and was greeted by a lady lobby lounge staff who walked away towards another direction when she saw me waving at her. She didnt even stopped to ask me for my needs. I was total shocked at the unprofessional attitude when the hotel claimed to be a 4 star hotel. All rooms were supposed to be equipped with amenities including toothbrush kit and yet my room was without it throughout my stay. I later checked with my other friends if they had it in their rooms and they said yes. The inconsistance level of service reflects so much on the training of their staff and the awareness of quality service. I would strongly urge those who want to stay in the vicinity to opt for other hotels nearby.

6 mohd B.
February 26, 2014
excellent location, good facilities and central to
excellent location, good facilities and central to attraction. Friendly staff as well.
excellent location, good facilities and central to attraction. Friendly staff as well.

6.3 Ting W.
February 25, 2014
Relaxing, wonderful shopping experience
Location, Relaxing, Nice Garden
Feeling back home when we are in our room, though the furniture is a bit run down, the finishing of walls and floor is rather old, need to be refurbished. Anyway, it's location benefit travelers going for serious shopping. The breakfast expected to be better than what we experienced, not much variety to choose, and the waitresses are not well trained enough to serve. But, after all, it is still a good place to stay if you are not serious in good food.

10 Mohammad I.
February 25, 2014
Great location
Location, shopping and dining
Was a great hotel with a new renovation. Buffet breakfast was great too.

8.3 DIANA P.
Brunei Darussalam
February 24, 2014
Excellence service but old hotel
service, location, and food.
The staffs are extremely polite, friendly, and accommodating. Although the first day room service was a little slow. We have to call several times to get extra towel and pillow. The staff was extremely apologetic and always greeted us with a smile. The rest of our stay was excellent. Breakfast buffet is right down our alley. Perfect location from everything.

8.7 Kenneth W.
United Kingdom
February 22, 2014
KL at its best
Friendly, helpful staff. Comfortable room. Good breakfast
We liked the Istana from the moment we were greeted by the numerous staff who were very friendly and helpful. We were given a 4th floor room at the front , spacious and comfortable with one of the best hotel beds I have had for a long time.Breakfast was very varied from European to Asian style food. Other hotel guests were very multi cultural. Location of the hotel is ideal with only a short walk to the nearest monorail station and a short walk to Lot 10, Sungei Wang and the Pavillion shopping malls. Which are all within Bukit Bintang area. Taxis are plentiful if you want to further afield. Or the hop on hop off bus stop is also close.We also enjoyed free use of the business centre to checkin for our onward flights. Wi Fi is available in all public areas however rooms still only have wired internet access. I would thoroughly recommend this hotel as it was very good value for money.