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Hotel Istana Kuala Lumpur City Center

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200

Recent customer reviews

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Excellent

8.1

based on
4467 reviews

3468 reviews in English

Value for Money
8.0
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.1
Food/Dining
7.7
All reviews (4467)
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Poay L. Business travelers Malaysia, September 18, 2013
conveniently located

room size, location and price
6.7
I am a regular at this hotel which is very convenient for me due to its fantastic location and access to the Raja Chulan monorail station. It is also within walking distance to all the great attractions of KL city centre such as the Bukit Bintang shopping and dining areas, Pavilion, KLCC etc. The rooms at this hotel are pleasant, clean and very spacious. The service at the reception counter however is usually not up to standard for a hotel of this prestige and the staff attitude towards service has room for much improvement. Otherwise this hotel is great in every other aspect.
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Chee M. Business travelers Malaysia, September 18, 2013
nice location

location, friendly staff & clean room
7.3
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Junaidi A. Business travelers Malaysia, September 18, 2013
value for money

good location, comfortable bed and quiet room
7.7
Good and nice hotel. I like the large bath room with shower & tub. Just improve on the TV channel to add more movie channels-HBO, Cine-max and sport channels-golf, Fox sport, etc. and upgrade to LCD flat screen TV for a better picture. Overall everything is excellent
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Cordelia S. Couples Malaysia, September 15, 2013
Pleasantly relaxing

Friendly and helpful staff. Good service. Value for money
8.3
We had an enjoyable and pleasant stay. Service was great. Staff was friendly and very helpful. Will not hesitate to recommend to others. Value for money.
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Khor C. Business travelers Malaysia, September 10, 2013
expected

location, room and area
6
normal, very normal. the room is expected clean , but no surprise given by hotel. Check in counter is friendly, but the check out and payment counter is no so friendly. Why it will happen ?? look funny for me, same hotel give two difference staff services. Next business trip will try no to go there, but try hotel somewhere around there. Like Starhill......
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Aveline J. Solo travelers Malaysia, September 10, 2013
Excellent! Would definately stay again

Big room, nice pool & friendly staff
10
The monorail is just opposite the hotel. very close to pavillion shopping mall & walkable to KLCC via the covered skybridge with air condition. staffs are very attentive to the needs and helpful. the room is very big which is excellent for families.
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Stephanie L. Business travelers Singapore, September 10, 2013
Impressive

Design, service, majestic
10
Amazing and fun! The customer service is top notch and I would really love to stay here again!
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Lyn H. Solo travelers Australia, September 9, 2013
Affordable luxury in the heart of KL

Location, good food, friendly staff
8.7
My stay at this hotel was pleasant and I could find nothing majorly wrong with it. Staff were very friendly and polite, location was within walking distance to the big shopping mall, Pavilion, and other restaurants, and the hotel restaurant served very nice food with lots of variety.
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Mohd I. Business travelers Malaysia, September 8, 2013
Comfortable

Staff are very attentive
8.3
Nothing to 'wow' about. The room was as same as other four star hotel.
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Nor H. Couples Malaysia, September 8, 2013
Hpy to stay in this hotel. Room was very clean.

Nice, comfortable and easy access to monorail n pavillion shopping mall.
9.7
Having a good time stay at this hotels. Front desk office are very nice and experience staff, very friendly and always smile to their customers. Will ensure that we will come and stay at Istana Hotel Kuala Lumpur again.
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