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Excellent 8.1
Based on 4767 reviews

Recent customer comments

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based on 4767 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

justin S.
March 26, 2014
age is catching up
people here are friendly

Brenda I.
United States
March 26, 2014
Disappointed this time.
Mediocre. This time I was traveling alone through KL. Last time I was with my family and we upgraded to a Club floor and had a divine time. This time I opted for the lower cost of Deluxe and was really disappointed with the cleanliness of the rooms and the smell of smoke and must.

Mohd A.
March 26, 2014
My choice of hotel in Kuala Lumpur!
Location, Friendly staff, Spacious Rooms
This is my second time staying at Istana Hotel. Great for business travelers as it is centrally located. Just a walking distance to Pavillion and major shopping complexes around Bukit Bintang area. Staff here are attentive and friendly. Highly recommended!

March 23, 2014
Comfortable room
Breakfast, bed and room comfortable

Ali A.
Saudi Arabia
March 22, 2014
nice hotel but far
Clean rooms and nice stuff

Elizabeth N.
March 22, 2014
Great value for money, lovely staff
Club room access, Friendly enthusiastic staff, Lovely surroundings
We had a club room suite which was spacious and well appointed for our purposes. Access to the club room is great with complimentary afternoon tea from 2.30pm to 4.30pm and complimentary drinks and canapés from 5.30pm to 7.30pm. The club room gets quite full at times but the staff go out of their way to bring in additional chairs and try to seat everyone. It is well worth upgrading to a club room. The buffet breakfast on the ground floor is excellent, lots of variety and you can sit inside or outside. I recommend the waffles! We also had dinner at the same restaurant where they serve breakfast - the food was superb with lots of variety, both Malaysian and International. Room service is quick and delicious also. We also used the day spa and had an amazing massage and spa. It was so good I went back again for a reflexology massage. The staff are excellent, very friendly and welcoming and go out of their way to assist you any way they can. I am happy to recommend this hotel.

Andrew C.
March 22, 2014
Great business hotel
Staff performance consistent delivery in service. Good business hotel.
I always enjoy my stay at Hotel Istana, they always give me a great feeling of 'taking care of me'. They deliver as a business hotel and they create a home away from home. Great job Hotel Istana.

Gareth G.
March 19, 2014
Really nice rooms and great room service
The rooms were very nice, the Indian food they had was great, and it was across the street from a subway station.
I liked it this hotel in general, the only bad parts were the check in took 20 minutes, I think the guy was new but he coulda used more help. Also for some reason there is no wifi in the rooms, there is free wifi downstairs, but I was quite dissapointed when I found I couldn't use wifi in my room.

Tao L.
March 18, 2014
Enjoyable and pleasant
Good location, excellent value and helpful staff

Muhammad M.
March 18, 2014
it was way beyond comfortable
bed, view, facilities
it was a walk to remember.. nice short-distance shopping malls, restraunts and entertainments.. i would really recommend it!