arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 4765 reviews

Recent customer comments

Filter by traveler type

based on 4765 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

Hong Kong
February 16, 2014

Clemens F.
February 15, 2014
Excellent value for money
Fantastic location just opposite monorail station and easy walking distance to Petronas Towers, CL Tower or Jalan Alor, big nice quiet rooms, nice pool and huge breakfast buffet
Excellent stay! Attentive and friendly staff at reception and also housekeeping. Nice big rooms, excellent location right in the very center to Petronas and CL Tower, opposite mmonorail station and within easy walking distance to Jalan Alor

February 15, 2014
luxurious furnishing , equipment, heart of the city and professionalism.
reason why wife and i and our scores of business partners in our "Top Ten" Herbalife international distributor circles use this city hotel is because of its competitive pricing and near conference centers as well as our Herbalife head office nearby. i paid total rm725 for a double bed deluxe room for 2 nites (usd equivalent, i.e. online) but the hotel rate for 2 nites including (10 % service charge & 6% govt. tax) totalled rm580/- Being a regular, annual international traveller; matter of principle; not of amount paid; wife and i felt short-changed. For us to continue using at all; could we please be credited with the short change for future bookings either at Istana hotel or other hotels for that matter. Yours with Integrity Boo Kooi, Khoo. ( wife : Siew Cheng, Ooi)

Muhammad A.
February 14, 2014
Convenience to everywhere in the city
Classic, value for money and center of of city

yoke C.
February 11, 2014
very nice hotel with big room
very comfortable, close to shopping area and a lot of night life around the hotel
i love this hotel very much, the deluxe room really huge! come with living room and reading corner. great hotel

February 05, 2014
Good location ,comfortable room,great breakfast
Great to stay here,easily acess to most of the shopping malls and restaurants.

Peter P.
February 05, 2014
The Hotel Istana is ideally located close to KLCC,
Location, breakfast, value for money
The stay at Istana was ideal. The location was within walking distance to the Petronas Towers by using the overhead walkway. (check with hotel for location.)Transportation from the airport with Star Shuttle can be arranged for 18RM but beware of changing to a minibus to complete the journey. Buffet breakfast was very good. Hotel staff were polite and helpful.

Marlies B.
February 04, 2014
very nice large comfortable rooms, centre location, swimming pool, restaurant
we really liked it. the first impression on the outside, going in, was that it honours its name istana (palace) it looks a bit grande but is not stiff.

naveed M.
February 04, 2014
great location ...perfect city hotel
centrally located, spaceious rooms, lovely breakfast
superb, the hotel arranged my transfer from airport (usd 75 worth it) very friendly staff, no problem in check in and check out. the location is very good, easy access to all the major attraction

brian F.
February 04, 2014
Location clean the twin bed is small
location clean shopping
Good enough, the hotel is clean and near shopping mall Pavillion, KLCC,and soon. And it near the bus station to get go kl (free bus). But for the taxi it is quite expensive, I suspect the bell boy is cooperate with the taxi. So the price of the taxi is mark up. I go to Ikea its take RM 50 and when I am taking cargo it is just RM 20 . And The twin bed also small, not so comfort for the bed