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Excellent 8.1
Based on 4728 reviews

Recent customer comments

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based on 4728 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.7

9.7 Nirmala E.
January 20, 2014
Great hotel to relax and explore the City
Character, effcient and friendly service, Good food
Excellent. We had a good experience during check-in, check-out as well as uring meals. Staff were very friendly and attentive to detail.

6.3 Patrick T.
January 19, 2014
Good location

January 16, 2014
Great location.
It is located between KLCC- Twin Towers and Bukit Bintang Shopping area. Friendly staff. Local eateries close by.
Pleasant and comfortable. Friendly and helpful staff. Easy access to two shopping paradise : KLCC is about 20 mins walk away and The Pavillion about 10.

6.7 Haji T.
Brunei Darussalam
January 16, 2014
Nice stay
Breakfast, swimming pool, nice design

6 Pei Y.
January 16, 2014
Breakfast, Clean, Quality Customer
This wasn't my first time to stay at Hotel Istana Kuala Lumpur City Center, I happened to stay at Hotel Istana Kuala Lumpur City Center this time was due to the cheapest room rate comparing to same standard hotel at surrounding areas. Hope Agoda can bargain for better rate for this particular hotel in order ultimately will satisfy the urge of frequent travellers like myself

10 Siti K.
January 15, 2014
Friendly & attentive staff
Location, room & service
Was on our anniversary trip & received sweet suprised from Istana hotel . Very thoughtful and sweet of the staff to make such surprises. Very attentive and friendly staff. Good job!!

7 Nurul M.
January 15, 2014
friendly staff
friendly staff, good breakfast,location
The hotel concept is beutiful. The staff were all soo polite and very friendly.keep it up. Breakfast was amazing. We manage to check in really early. The negative part is the TV is not upgrade, the toile is old fashion and the bad part is no wifi in rooms at all.. hope in future u would upgrade all this as this is a tourist hotel. Thank you!

9.7 Hwee T.
January 14, 2014
Centrally located, Value for money
Size of room, location, friendliness
It was perfect. Got upgraded to the Club Lounge because I wanted a room on higher level!Didnt ask for it, and this is exactly how you can most certainly guarantee a returning customer :)

6.7 Chuyi Q.
January 14, 2014
good location

9 John Y.
United Kingdom
January 14, 2014
Excellent value hotel central location
Nice room Central location Good facilities
Stayed here on a number of occasions. Stil think it is one of the best value hotels in Bukit Bintang. Decent size room with nice bathroon and power shower and comfortable bed. All you could ask for really at this price.It would help if the hotel was to wifi rooms as I had to use the lobby for internet access for my I pad.