Acceptable 4.7
Based on 33 reviews

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About Hotel Istana Permata Ngagel


Located in the lovely area of Surabaya Center, Hotel Istana Permata Ngagel enjoys a commanding position in the restaurants, shopping, business hub of Surabaya. Set 4 km from the excitement of the city, this 3-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.

At Hotel Istana Permata Ngagel, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including 24-hour front desk, 24-hour room service, Wi-Fi in public areas, car park, room service.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, air conditioning, desk, telephone, satellite/cable TV to please the most discerning guest. The hotel offers an excellent variety of recreational facilities, including indoor pool, massage, pool (kids). Whatever your purpose of visit, Hotel Istana Permata Ngagel is an excellent choice for your stay in Surabaya.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Fitness & recreation

  • massage(s)

Swimming & soaking

  • indoor pool

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • concierge

On-site facilities

  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
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  • Minimum age of guests is: 1 year(s).
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 pm
Check-Out Until: 12:00 pm
Distance from City Center: 4 km
Distance to Airport: 20 km
Number of Floors: 3
Number of Restaurants: 1
Number of Rooms : 120
Reception Open Until: 12:00 am
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1998
Year Hotel Last Renovated: 2012
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 3.9
  • Facilities 2.0
  • Location 5.6
  • Room Comfort/Standard 4.2
  • Service 4.7
  • Value for Money 4.5
  • Food/Dining 5.2

Thanabal R.
March 10, 2016
The worst hotel
one of the worst hotel i ever stayed

John L.
United States
February 14, 2016
Cheap for several reasons
No towels, no tissue, no water, smelled like smoke, walls too thin, nasty shower head... Eery place!! Do I need to continue?

agung M.
November 06, 2015
nice staff unfortunately it is under renovation
nice location nice staff
hope my next visit it will be better as the past

Ramon L.
October 24, 2014
Nice stay
Clean, tidy, nice
Good place fir rest

Vinia T.
October 20, 2014
Dissappoint !
Only the buffet breakfast is the good one
Not comfort, AC is not cool, closet water is stuck, some floor ceramics are broken, blanket is torn... Room looks crowded.. Swimming pool is bad (not as seen on the website)

saifudin Z.
June 18, 2014
quite, locate neat bussines area and cheap

meliani T.
February 24, 2014
Terrible Hotel
Bleak, dirty and terrible hotel
This hotel is old hotel. When i stay there, the all table beside the bed is broken. In bed room, there is only one lamp can light up the room. The floor is not clean enough. The bathroom smell not good, dirty and torn towel. After my shower, the room was flooded by the water of my shower because there is a leak. Then i ask to change room with new one and given a room that is not much different condition. The air conditioner is not cool enough. Really old and poor hotel.

irene I.
February 15, 2014
early check-in, friendly staff, quite surroundings
early check-in, friendly staff, quite surroundings

April 18, 2016
Bukan hotel ☆3 bahkan tidak layak diberi ☆
Hotel yg sdh tak terawat spt hotel hantu. Lantai jorok tdk dibersihkan. Wallpaper sdh mulai mengelupas. Dipan ranjang rusak dimakan rayap. Sprei sdh sobek2 & tdk diganti. Handuk sdh jelek. K.mandi bau & tdk dibersihkan. Tdk disediakan sabun. Lampu byk yg mati. Ac tdk dingin. Kami sdh minta ganti kamar tp gantinya sama aja. Kami dibuat seolah2 kamar hotel penuh. Pdhal cm bbrp penghuni saja. Sangat mengecewakan....serem... tdk akan kembali. Hanya resto yg boleh dinilai lumayan.

Novi P.
March 17, 2016
Hotel lembab,kamar mandi kotor,bising di mlm hari
Rasa makanannya pas di lidah saya
Biasa saja