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More about this hotel:
    Nearest transport:
  • Gubeng Train Station (2.8 Km)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (10.8 Km)
    Top nearby attractions:
  • Mirota Batik and Handicraft (2.1 Km / 26 min walk)
  • Pasar Keputran (2.1 Km / 26 min walk)
  • Bon Café (2.4 Km / 29 min walk)
  • Colors Pub & Restaurant (2.5 Km / 30 min walk)

Note: Distances are measured as a straight line.

Hotel Istana Permata Ngagel

Jl. Ngagel Jaya Indah no 4-18, Surabaya Center, Surabaya, Indonesia 60284

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Features of Hotel Istana Permata Ngagel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • concierge
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes

Sports and Recreation

  • indoor pool
  • massage
  • pool (kids)


  • Wi-Fi in public areas


  • car park

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Bed and Breakfast description
For travelers who want to take in the sights and sounds of Surabaya, Hotel Istana Permata Ngagel is ...see more For travelers who want to take in the sights and sounds of Surabaya, Hotel Istana Permata Ngagel is the perfect choice. Only 20 km away, this 3-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by Hotel Istana Permata Ngagel ensure a pleasant stay for guests. Guests of the hotel can enjoy on-site features like 24-hour front desk, 24-hour room service, Wi-Fi in public areas, car park, room service.

Step into one of 120 inviting rooms and escape the stresses of the day with a wide range of amenities such as air conditioning, desk, telephone, television LCD/plasma screen, satellite/cable TV which can be found in some rooms. The hotel offers an excellent variety of recreational facilities, including indoor pool, massage, pool (kids). With an ideal location and facilities to match, Hotel Istana Permata Ngagel hits the spot in many ways.
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Recent customer comments

Filter by Traveler Type
All reviews (29)

Business travelers (11)

Couples (8)

Solo travelers (3)

Families with young children (5)

Groups (2)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (29)
Sort by:
agung M. Business travelers
Indonesia, November 06, 2015
nice staff unfortunately it is under renovation

nice location nice staff
hope my next visit it will be better as the past
Vinia T. Families with young children
Indonesia, October 20, 2014
Dissappoint !

Only the buffet breakfast is the good one
Not comfort, AC is not cool, closet water is stuck, some floor ceramics are broken, blanket is torn... Room looks crowded.. Swimming pool is bad (not as seen on the website)
Ramon L. Couples
Indonesia, October 24, 2014
Nice stay

Clean, tidy, nice
Good place fir rest
saifudin Z. Couples
Indonesia, June 18, 2014

quite, locate neat bussines area and cheap
meliani T. Solo travelers
Indonesia, February 24, 2014
Terrible Hotel

Bleak, dirty and terrible hotel
This hotel is old hotel. When i stay there, the all table beside the bed is broken. In bed room, there is only one lamp can light up the room. The floor is not clean enough. The bathroom smell not good, dirty and torn towel. After my shower, the room was flooded by the water of my shower because there is a leak. Then i ask to change room with new one and given a room that is not much different condition. The air conditioner is not cool enough. Really old and poor hotel.
irene I. Couples
Indonesia, February 15, 2014
early check-in, friendly staff, quite surroundings

early check-in, friendly staff, quite surroundings
Gabriel E. Families with young children
Indonesia, December 31, 2015
Tidak memuaskan
Menyeramkan di karenakan hotel tidak sesuai harapan dan gambaran di Agoda.Di karenakan hotel tdk di rawat dan terkesan suram dan angker.Anak saya sampai2 tidak bisa tidur karena takut.
mukhamad I. Solo travelers
Indonesia, December 14, 2015
lumayan bagus (y)

bersih nyaman tenang
dirin D. Families with young children
Indonesia, November 20, 2015
tidak memuaskan

tempatnya ditengah kota, akses jalan mudah,
karyawan hotel tidak melayani dan mengantar sampai ke kamar tempat bermalam, malah cuek aja dia duduk2 santai di ruang lobi sambil ngeliatin kami sehingga sy kebingungan cari kamarnya sendirian sampai bolak balik kesana kemari ga ada petugas yang bisa ditanya.. sudah lorongnya gelap dan kotor lagi... iiiiihhh takut juga menuju ke kamar tersebut.. pokoknya kapok ga lagi sy nginap dihotel tersebut, cukup sekali saja..
Surya D. Business travelers
Indonesia, May 16, 2015
Kamar perlu di renov

Sarapan cukup baik
Kamar perlu di renov

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