Acceptable 4.6
Based on 34 reviews

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About Hotel Istana Permata Ngagel


Located in the lovely area of Surabaya Center, Hotel Istana Permata Ngagel enjoys a commanding position in the restaurants, shopping, business hub of Surabaya. Set 4 km from the excitement of the city, this 3-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.

At Hotel Istana Permata Ngagel, the excellent service and superior facilities make for an unforgettable stay. The hotel offers access to a vast array of services, including 24-hour front desk, 24-hour room service, Wi-Fi in public areas, car park, room service.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, air conditioning, desk, telephone, satellite/cable TV to please the most discerning guest. The hotel offers an excellent variety of recreational facilities, including indoor pool, massage, pool (kids). Whatever your purpose of visit, Hotel Istana Permata Ngagel is an excellent choice for your stay in Surabaya.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Swimming pool [indoor]
  • Massage(s)

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)

Access, services, and conveniences

  • front desk [24-hour]
  • Laundry service
  • Concierge
  • Pets allowed
  • Safety deposit boxes
  • Smoking area

For the kids

  • Swimming pool [kids]
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  • Minimum age of guests is: 1 year(s).
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 pm
Check-Out Until: 12:00 pm
Distance from City Center: 4 km
Distance to Airport: 20 km
Number of Floors: 3
Number of Restaurants: 1
Number of Rooms : 120
Reception Open Until: 12:00 am
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1998
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type

  • Hotel Condition/Cleanliness 3.9
  • Facilities 2.0
  • Location 5.5
  • Room Comfort/Standard 4.2
  • Service 4.8
  • Value for Money 4.4
  • Food/Dining 5.2

Thanabal R. from Malaysia
Solo travelers
Stayed one night in March 2016
The worst hotel
one of the worst hotel i ever stayed
Reviewed March 10, 2016

John L. from United States
Solo travelers
Stayed one night in February 2016
Cheap for several reasons
No towels, no tissue, no water, smelled like smoke, walls too thin, nasty shower head... Eery place!! Do I need to continue?
Reviewed February 14, 2016

agung M. from Indonesia
Business travelers
Stayed one night in April 2015
nice staff unfortunately it is under renovation
nice location nice staff
hope my next visit it will be better as the past
Reviewed November 06, 2015

Ramon L. from Indonesia
Stayed one night in August 2014
Nice stay
Clean, tidy, nice
Good place fir rest
Reviewed October 24, 2014

Vinia T. from Indonesia
Families with young children
Stayed 2 nights in October 2014
Dissappoint !
Only the buffet breakfast is the good one
Not comfort, AC is not cool, closet water is stuck, some floor ceramics are broken, blanket is torn... Room looks crowded.. Swimming pool is bad (not as seen on the website)
Reviewed October 20, 2014

saifudin Z. from Indonesia
Stayed one night in June 2014
quite, locate neat bussines area and cheap
Reviewed June 18, 2014

meliani T. from Indonesia
Solo travelers
Stayed one night in February 2014
Terrible Hotel
Bleak, dirty and terrible hotel
This hotel is old hotel. When i stay there, the all table beside the bed is broken. In bed room, there is only one lamp can light up the room. The floor is not clean enough. The bathroom smell not good, dirty and torn towel. After my shower, the room was flooded by the water of my shower because there is a leak. Then i ask to change room with new one and given a room that is not much different condition. The air conditioner is not cool enough. Really old and poor hotel.
Reviewed February 24, 2014

irene I. from Indonesia
Stayed one night in February 2014
early check-in, friendly staff, quite surroundings
early check-in, friendly staff, quite surroundings
Reviewed February 15, 2014

Tri S. from Indonesia
Stayed one night in July 2016
Kebersihan hotel buruk, kamar mandi jorok sekali
Reviewed July 25, 2016

FANI G. from Indonesia
Stayed one night in April 2016
Bukan hotel ☆3 bahkan tidak layak diberi ☆
Hotel yg sdh tak terawat spt hotel hantu. Lantai jorok tdk dibersihkan. Wallpaper sdh mulai mengelupas. Dipan ranjang rusak dimakan rayap. Sprei sdh sobek2 & tdk diganti. Handuk sdh jelek. K.mandi bau & tdk dibersihkan. Tdk disediakan sabun. Lampu byk yg mati. Ac tdk dingin. Kami sdh minta ganti kamar tp gantinya sama aja. Kami dibuat seolah2 kamar hotel penuh. Pdhal cm bbrp penghuni saja. Sangat mengecewakan....serem... tdk akan kembali. Hanya resto yg boleh dinilai lumayan.
Reviewed April 18, 2016


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