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Excellent 8.1
Based on 1375 reviews

Recent customer comments

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Excellent



based on 1375 reviews
  • Cleanliness 8.7
  • Facilities 8.0
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 7.6
  • Food/Dining 6.9

Wan T.
Malaysia
December 11, 2014
An airport hotel for a night stay
Near to airport, Convenience store and ramen store just across the road, clean and cosy room
Arrived late into Haneda and stayed for a night in the hotel. The hotel looks like new and very well maintained. Room is small and would thought that given the location the room may be bigger. Located directly opposite are a convenience store and also a ramen store which is opened til 2 am!

Satoshi E.
Japan
December 07, 2014
Airport hotel
Close to the airport, free shuttle bus, clean
I had a very early morning departing flight. There were no public transportation, but the hotel had a free shuttle bus around 5 am.

Nicholas C.
United Kingdom
December 04, 2014
Small rooms, convenient location
Location, price, cleanliness
The hotel is small by most standards and the rooms are very small by Western standards. However, it is extremely clean and pretty comfortable. I was there for only 1 night and have zero complaints. There is one restaurant on site which is a decent-enough standard. There are a few eateries in the surrounding areas, including a McDonalds, if that's your thing. There is a train station for Haneda nearby and also a shuttle bus which runs till quite late, which is useful as Haneda has a lot of flights arriving until late at night

Seo J.
South Korea
December 04, 2014
I wish to go back
Nice approachable from HND. And nice approachable to train station. The last one is... Nice kind the hotel crew.
Nice approachable from HND. And nice approachable to train station. The last one is... Nice kind the hotel crew.

Liew W.
Malaysia
November 29, 2014
Vacation
Clean, polite, but barely know what the staff is trying to said in English.

THEE M.
Malaysia
November 28, 2014
FREE SHUTTLE TO AIRPORT
NEAR AIRPORT, NEARBY GOT RESTAURANT OPEN TILL LATE NITE
HOTEL ROOM IS BIG AND SPACIOUS, STAFF CAN SPEAK ENGLISH AND FREE SHUTTLE BUS TO AIRPORT.

THEE M.
Malaysia
November 28, 2014
NEAR AIRPORT
ROOM IS STANDARD, NEAR AIRPORT GOT FREE SHUTTLE BUS.
THIS HOTEL GOT FREE SHUTTLE TO AND FROM HOTEL. OPPOSITE HOTEL GOT RESTAURANT AND MINI MARKET. ROOM IS STANDARD SIZE.

ERINA S.
United States
November 25, 2014
Great location
Although the room itself was small, bathroom had a nice size tub and only minutes away from the airport. Staffs were bilingual as well
It was very convenient.

Yusmarni D.
Indonesia
November 24, 2014
Feel fooled by the hotel information.
Clean, nice,
I was disappointed. I chose Hotel JAL City because of the availability of the shuttle bus service form and to the airport. But the hotel provides the service at 4:00 pm from the airport to the hotel, which caused complication to the customer who arrive in the morning or at noon to take a train. Particularly for those who do not speak or read Japanese. The hotel SHOULD remind the customer of the limited schedule of the shuttle bus!!

Thomas H.
United States
November 24, 2014
JAL City Hotel
Service, cleanliness and convenience to airport.
Excellent, as always.