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Hotel Jen Brisbane

159 Roma Street, Brisbane City Center, Brisbane, Australia 4000 (Show on map)

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Formerly : Traders Hotel Brisbane by Shangri-La

"location, room and professional staff..."

  • Grant, Australia
  • August 4, 2015
  • Area: Brisbane City Center
  • Rooms : 191
  • Free Wi-Fi

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Room Types
Deluxe Breakfast Package
Deluxe Room.
Deluxe Room
Bonus Choice - Deluxe Room
Deluxe King
Deluxe Queen
Deluxe Twin
Bonus Choice - Deluxe Room
Advance Purchase Deluxe Twin
Advance Purchase Deluxe Queen
Advance Purchase Deluxe King
Deluxe Room
Deluxe Room With Breakfast
Deluxe Twin
Deluxe Queen
Deluxe King
Executive King
Executive Room With Breakfast
Executive Room
Advance Purchase Executive King
Bonus Choice - Executive Room
Executive Breakfast Package
Executive King
Executive Room
Bonus Choice - Executive Room
Executive Room.


When would you like to stay at this hotel?

Features of Hotel Jen Brisbane

24-hour front desk

24-hour room service



BBQ facilities

business center

car park

coffee shop


currency exchange


express check-in/check-out

facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities



room service


smoking area


vending machine

Sports and Recreation

fitness center


golf course (within 3 km)



free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken



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Sale ends soon!

Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the central business district, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre, and South Bank precinct. Hotel Jen Brisbane is adjacent to the Brisbane Transit Centre, a hub for local and regional bus and train travel.

Nest Bar & Restaurant is inspired by Asian street food and mixed with a modern Australian twist which makes it the perfect place for lively conversations or laid back relaxation.

Hotel Jen Brisbane is ideally located close to Queensland Museum and Gallery of Modern Art & Queensland Performing Arts Centre. Also Suncorp Stadium, only a 10 minute stroll away, hosts some of the greatest sporting teams and music acts from around the world. Why not have a staycation with Jen when coming to support your team when the Broncos, Reds, Roar, or Australia have a fixture.

At Hotel Jen Brisbane, you'll find 191 spacious rooms ranging from Deluxe King, Queen, or Twin Doubles to very spacious Executive Kings.
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast Charge (when not included in room rate)
25 AUD

Check-In From
2:00 PM

Check-Out Until
11:00 AM

Distance from City Center
1.0 Km

Distance to Airport
25. Km

Internet Usage Fee

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Parking Fee (per day)
27 AUD

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

Filter by Traveler Type




from 428 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (428)
Sort by:
Grant L. Business travelers Australia, August 4, 2015
Thoroughly Impressed

location, room and professional staff
Excellent hotel, great room and professional staff and will definitely stay there again.
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Deborah L. Solo travelers Australia, August 3, 2015
Brilliant location

comfortable beds, location, food
Fast check in, check out, very comfortable beds, good size room/bathroom, in Roma Street Station complex so easy to get to from airport - straight off airtrain into hotel lobby and short walk to Brisbane CBD, when walking back just look up hill and find hotel
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Lenard E. Couples Australia, August 3, 2015
Hotel Jen, Brisbane

Great service, friendly staff, comfortable rooms
Our stay was first class as always. We always stay at this hotel when we travel to Brisbane.
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Virginia W. Solo travelers Australia, August 3, 2015
Hotel jen

Location presentation
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Linda F. Solo travelers Indonesia, August 2, 2015
last night in bris

room food staff
I was very impressed it was a wonderful experience
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Arthur E. Groups Australia, August 2, 2015
Not so pleasant stay

We booked an Executive King with an upgrade room for 3 adults and the room only contained 1 king bed. The reception staff did mention that they thought we might have all wanted to sleep in 1 bed!! The third adult was then offered a temporary roll out bed to sleep on - not exactly luxury. We were moved to a much smaller twin double room but were told we could not have a refund because we had booked not directly through the hotel. We were also charged for parking which was not mentioned at the time of booking. The grout in bathroom tiles was mouldy. I don't have mould in my home bathroom and don't expect to find it in a hotel where I am paying top dollar. It makes you question what else is not being cleaned properly! This was pointed out to staff.
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Nicola M. Couples New Zealand, July 26, 2015

Staff were exceptionally helpful. Room was very clean. Location was perfect for us as we were transiting through Brisbane for the night.
Fantastic stay! Not only did we get a great room with an amazing view, we had excellent service from the front desk staff - Scott & Aaron (I think was his name). We had 6 hours to fill in before going to the airport. They happily looked after our luggage but more importantly gave us some ideas of things we could do. The City Cat ride was fantastic. Being from Christchurch, NZ, we were also asked how things are going here after he earthquakes. They was a really lovely touch. Thanks Hotel Jen for a great stay in Brisbane.
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David H. Couples Australia, July 18, 2015
Great Hotel well worth the stay

Location, Friendliness of staff cleanliness
Very enjoyable, Location was very close to all amenities, Staff was very friendly, Rooms very comfortable and price was very reasonable
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Geoffrey D. Families with older children Australia, July 10, 2015
Ideal Location

Ideal location to town shopping, public transport at your doorstep and very close to Southbank & Suncorp Stadium
Our room needed a few cosmetic touch up's. Although the pillows were quite big, they were a little bit hard to sleep on. Ask for a city view room.
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Gemma S. Families with young children Australia, July 10, 2015
Wish we could have stayed longer

room service menu, room comfort, close to city
Room service was creative and delicious, room size and amenities were great, comfortable bed. Staff had a nice fresh attitude and seemed open to help (we didn't require any assistance). easy walk to the city, and great view to the edge of the city from the room.
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What's nearby? / Directions

What's nearby?
  • Queen Street Mall
  • Suncorp Stadium
  • Brisbane Convention Centre
  • Brisbane Cricket Ground

From Brisbane Airport, following signage to City. Follow Kingsford Smith Drive then turn left at Breakfast Creek Road which then turns into Ann St. Follow Ann Street for approx 3km, and turn right into Roma Street. The Hotel is on the right hand side.

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Customers like this hotel for:
Nearest transport:
  • Brisbane Transit Centre (0.1 Km / 2 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Brisbane International Airport (11.2 Km)
  • Redcliffe Airport (29.4 Km)
Customer comments:
  • "Close to shopping area and public transportation" , "Convenient location close to transport hub" , "Large clean rooms"
Top attractions in the area:
  • Treasury Casino (0.7 Km / 9 min walk)
  • Wheel of Brisbane (0.9 Km / 11 min walk)
  • Brisbane River (0.9 Km / 11 min walk)
  • City Botanic Gardens (1.3 Km / 16 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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