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Hotel Jen Brisbane

159 Roma Street, Brisbane City Center, Brisbane, Australia 4000

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464 reviews

396 reviews in English

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Deborah L. Solo travelers Australia, August 3, 2015
Brilliant location

comfortable beds, location, food
Fast check in, check out, very comfortable beds, good size room/bathroom, in Roma Street Station complex so easy to get to from airport - straight off airtrain into hotel lobby and short walk to Brisbane CBD, when walking back just look up hill and find hotel
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Lenard E. Couples Australia, August 3, 2015
Hotel Jen, Brisbane

Great service, friendly staff, comfortable rooms
Our stay was first class as always. We always stay at this hotel when we travel to Brisbane.
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Virginia W. Solo travelers Australia, August 3, 2015
Hotel jen

Location presentation
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Linda F. Solo travelers Indonesia, August 2, 2015
last night in bris

room food staff
I was very impressed it was a wonderful experience
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Arthur E. Groups Australia, August 2, 2015
Not so pleasant stay

We booked an Executive King with an upgrade room for 3 adults and the room only contained 1 king bed. The reception staff did mention that they thought we might have all wanted to sleep in 1 bed!! The third adult was then offered a temporary roll out bed to sleep on - not exactly luxury. We were moved to a much smaller twin double room but were told we could not have a refund because we had booked not directly through the hotel. We were also charged for parking which was not mentioned at the time of booking. The grout in bathroom tiles was mouldy. I don't have mould in my home bathroom and don't expect to find it in a hotel where I am paying top dollar. It makes you question what else is not being cleaned properly! This was pointed out to staff.
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Nicola M. Couples New Zealand, July 26, 2015

Staff were exceptionally helpful. Room was very clean. Location was perfect for us as we were transiting through Brisbane for the night.
Fantastic stay! Not only did we get a great room with an amazing view, we had excellent service from the front desk staff - Scott & Aaron (I think was his name). We had 6 hours to fill in before going to the airport. They happily looked after our luggage but more importantly gave us some ideas of things we could do. The City Cat ride was fantastic. Being from Christchurch, NZ, we were also asked how things are going here after he earthquakes. They was a really lovely touch. Thanks Hotel Jen for a great stay in Brisbane.
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David H. Couples Australia, July 18, 2015
Great Hotel well worth the stay

Location, Friendliness of staff cleanliness
Very enjoyable, Location was very close to all amenities, Staff was very friendly, Rooms very comfortable and price was very reasonable
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Geoffrey D. Families with older children Australia, July 10, 2015
Ideal Location

Ideal location to town shopping, public transport at your doorstep and very close to Southbank & Suncorp Stadium
Our room needed a few cosmetic touch up's. Although the pillows were quite big, they were a little bit hard to sleep on. Ask for a city view room.
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Gemma S. Families with young children Australia, July 10, 2015
Wish we could have stayed longer

room service menu, room comfort, close to city
Room service was creative and delicious, room size and amenities were great, comfortable bed. Staff had a nice fresh attitude and seemed open to help (we didn't require any assistance). easy walk to the city, and great view to the edge of the city from the room.
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Lee F. Solo travelers Australia, July 9, 2015
room not ready

Arrived at 14.20hrs to find room was not ready. As we were due to register shower and then leave for an appointment this was not satisfactory. Was offered the use of the showers in the gym and lights in both showers did not work. For an overnight stay this was far from the level of service we were expecting. The staff seemed to think that as they were fully booked it was acceptable.
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