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Hotel Jen Brisbane

159 Roma Street, Brisbane City Center, Brisbane, Australia 4000

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based on 495 reviews

421 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (495)
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Patti S. Couples Australia, November 19, 2015
Hotel Jen

location, cleanliness, service
The hotel was convenient for our trip. The service was efficient and the room was extremely clean. We would stay here again. It is a no fuss, well run, clean hotel that is well located.
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Christopher S. Couples New Zealand, November 14, 2015
Overnight stay - Passing through

Co-operation of staff - Excellent Restrauant - For a Rail fan a great view of Roma Rd Station.
Very very good. We will certainly stay again! did downgrade the Room Comfort because the shower ran hot then cold then hot. This was the only grey mark. Everything else absolutely excellent!
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Toni C. Solo travelers Australia, November 9, 2015

Location, modern, ambience
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William C. Solo travelers Australia, November 7, 2015
Nice Hotel

Staff were friendy and helpful, close to the transit centre and shopping, rooms are clean and tidy.
I have stayed there on a few times and I always find it pleasant and convenient.
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Ian B. Couples Australia, November 3, 2015
Convenience, Service and Style!

Location, staff attitude and room comfort and cleanliness.
Most satisfactory and enjoyable. We intend to take advantge of any special offers just to take a short break in Brisbane.
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James G. Couples New Zealand, October 31, 2015
In the heart of Brisbane

Walk everywhere, beautiful room
A little difficult to find but once we were in it was so close to the central city area and we were able to walk to Queen St Mall, restaurants, South Bank. The area is nice during the day but comes alive at night. A charge of $29 per day for parking I guess was pretty reasonable by Brisbane parking standards but I feel it should be stated on the website so customers know before booking.
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Philip K. Couples Australia, October 19, 2015
Needs to sparkle

First-rate Reception staff, lication, room features
The hotel does not quite rate four-star on several counts. The major public areas (outside Nest, the elevators, and passageways) do not look kempt, they need regular attention in order to sparkle. Perhaps these areas are cleaned once a day only. At true four star hotels, public areas are constantly kept spruced ! Next restaurant needs to sort out how best to manage rush times at breakfast - right now it is ad-hoc, and not irregularly let's down any four-star rating for the establishment. The buffet servings do not look elegant, and the surrounds are often untidy with spillages, etc. Staff at Nest seem willing, but are often swamped when surge occurs.
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Margaret H. Solo travelers Australia, October 3, 2015
Good overnight stopover

Location, view, size of room
Room very comfortable other than pillow which was too high. Was a late night check in so no opportunity to experience hotel facilities which I'm sure were excellent
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Nicholas M. Couples Australia, September 29, 2015

Service, Cleanliness, Location,
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Terri H. Couples Australia, September 28, 2015

Location, transport access, coffee
Our stay was only overnight on this occasion and we didn't have a meal but it was very comfortable and convenient to transport and our event and the coffee was excellent
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