arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (2235)

Business travelers (661)

Couples (656)

Solo travelers (370)

Families with young children (257)

Families with older children (164)

Groups (127)

Very good
7.7
based on 2235 reviews
Hotel Condition/Cleanliness
8.0
Facilities
8.0
Location
7.9
Room Comfort/Standard
8.0
Staff Performance
7.8
Value for Money
7.3
Food/Dining
7.5

9.3 Bonar A.
Indonesia
December 31, 2015
Good Vibes and Food
Food, Clean & Close to shopping Centre
Was Great, the staffs are friendly, foods area good, Close to shops

7.7 Pui L.
Singapore
January 04, 2015
Great staycation
good location, friendly staff & comfortable room
A good place to stay & is near to orchard road. Just a few minutes walk away to orchard road.

6 Scor N.
Indonesia
January 05, 2015
Small and comfortable room
Shuttle bus, clean and comfortable
It's a short stay. Comfortable. Walk 15 mins to orchard area.

6 Scor N.
Indonesia
January 05, 2015
Small and comfortable room
Good city view, quiet and comfortable
Comfortable stay with breakfasts!

10 Lkhundev G.
Mongolia
January 05, 2015
near orchard
pool

7.3 Yani T.
Indonesia
January 02, 2015
location and value for money
location near orchad road, nice and friendly staff, fast to check in and out, value for money
Great, recommended.

7.3 Chen N.
China
January 01, 2015
Too Noisy
Swimming pool and poolside restaurant
Very Noisy due to renovation. Should highlight earlier before accepting booking

7 hizalman S.
Indonesia
January 02, 2015
good
breakfast, services, rate

8.7 Muhammad S.
Singapore
December 30, 2014
Halal food is necessary for muslim guests.
Your front desk staffs were excellent.
Very good. Will be back next visit with my guests.

6.3 Wan I.
Singapore
December 30, 2014
Summary of our stay in Hotel Jen
Location & Pool
I have been to staycations every mth or so. N as usual i was excited coming to this hotel. It was my 1st stay there. Good centralised location. So after checking in, i was quite disappointed with e room interior. It seems like i was in hotel 81 or fragrance except for e fact that e room was way bigger than those hotels. N e toilet, OMG!!! It was a far cry than wat i had expected of a 4 star hotel. There was strands of hair, not 1 or 2 or 3 but there was quite a number of strands of long hair here n there. N the tissue paper, after using 4 pieces of it, there was nothing left. Furthermore, at night, when everything was quiet, we realised there was this loud sound coming from the aircon. It was there all the way. We didnt realise it during the day as the environment was quite noisy. I wouldnt recommend this hotel to my friends.