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Hotel Jen

Magazine Road, Georgetown, Penang, Malaysia (Show on map)

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Formerly : Traders Hotel Penang

"good air conditioning. Location, staff...."

  • Anthony, Malaysia
  • September 1, 2015
  • Area: Georgetown
  • Rooms : 443
  • Free Wi-Fi

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Room Types
Deluxe (Weekend Package)
Deluxe 3 Days 2 Nights (Durian Package)
Deluxe - Chauffeur Drive Package
Deluxe (Weekend Package)
Deluxe - Chauffeur Drive Package
Deluxe 3D2N (Durian Package)
Club Room
Deluxe Room Only
Deluxe Room (Jen's City Adventure)
Deluxe Room (Jen's City Adventure)
Club Room
The Suite Indulgence
The Suite Indulgence
Executive Suite
Executive Suite


When would you like to stay at this hotel?

Features of Hotel Jen

24-hour front desk

24-hour room service

24-hour security



business center

car hire

car park


currency exchange

daily housekeeping


executive floor

express check-in/check-out

facilities for disabled guests

laundry service

luggage storage

meeting facilities

poolside bar


room service

safety deposit boxes



shuttle service

smoking area


vending machine

Sports and Recreation

fitness center

games room


outdoor pool

pool (kids)



table tennis


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken

Chinese (Cantonese)

Chinese (Mandarin)





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Hotel Jen was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in the heart of Georgetown, next to KOMTAR building, 1st Avenue shopping mall, and Prangin Mall. It offers an outdoor swimming pool, two dining options, and free Internet access. Guests at Hotel Jen enjoy access to Golden Sands Resort on Batu Ferringhi Beach. A free shuttle service operates between the two hotels.

Rooms and suites at Hotel Jen feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.

For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour Health Club boasts of modern equipment. Other facilities include a salon and business center.

A buffet breakfast is available at the hotel. The Islander Restaurant's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Hotel Jen is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel.
Hotel Jen was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in ... see more
Effective in June 2014, the Penang State Government has announced the implementation of a mandatory local government fee of MYR 3 per room per night for hotel accommodation. This will be in addition to the 10% service charge and 6% government tax.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Must use an extra bed

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast Charge (when not included in room rate)
47.56 MYR

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
1 km

Distance to Airport
15 km

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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Very Good


from 2971 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (2971)
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Anthony N. Couples Malaysia, September 1, 2015
Fairly decent hotel.

good air conditioning. Location, staff.
stay was good, but pillows were too soft. Television sets need upgrading. No bidet in bathrooms.
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Kai L. Couples Malaysia, August 31, 2015
Good Location

Good Location, friendly staff & hotel cleanliness
Guest room needs a touch up, too many mirrors in the rooms makes you uncomfortable.
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Aik S. Couples Malaysia, August 30, 2015
Pana couple

Strategic location, comfort room, luxurious deco
Below expectation.Bathroom no washing pipe,inadequate car park lot, check out time too long.
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Roslinda H. Families with young children Malaysia, August 30, 2015
good and nice

location spacious room
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Melvin A. Groups Singapore, August 30, 2015
Acceptable hotel for a short stay

Sorry, i can only comment on comfortable rooms and generally good location.
My friends and I (4 of us) were in Penang for a short weekend - arrived late on a Friday (a little past 10pm?)and left early morning on Sunday. The hotel stay was short and was pretty much just a place to sleep. Some comments about my experience: 1) Did not have a good check-in experience. I had presented the Agoda voucher and my documents to an Indian lady at the front office, after checking she told me she could only find 1 room registered to my name, and kept asking me for the name of the other guest that the other room was booked under, even though I had explained that there should be 2 rooms under my name. While they eventually got the rooms sorted out, the lady serving us just generally seemed irritated to have to solve our 'problematic' check-in and our room request (we asked for one of the rooms to be a smoking room), and remained quite curt with her service and replies. 2) Amenities: I wasn't expecting 5-star amenities but I was expecting... more. The bathroom amenities were really bare - shampoo/conditioner, shower foam and body lotion, disposable toothbrush with mini tube of toothpaste, and a small packet of 2-3 q-tips. That's pretty much it. I would've appreciated a disposable shaver and a comb, and perhaps floor slippers (which I didn't find in my room but my friends in the smoking room had them). 3) Not nit-picking but seemed like the smoking room was better - it was on a high floor (level 15, as compared to the non-smoking room on level 6), had a better TV (a bigger flatscreen LCD compared to a small-ish CRT in the non-smoking room), and had the amenity items which were missing in the non-smoking room. I was only staying for 2 nights so I did not make any complaints about the points I raised above, as I found the hotel still generally acceptable - clean decent rooms, comfortable beds. Good for a short stay but I will choose somewhere else if I had to stay longer.
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Chin M. Families with young children Malaysia, August 29, 2015
kudos to front office staffs

1) food: wide range of selection 2) helpful staff in front desk 3) confortable meeting rooms
great! i'd like to compliment front desk, who take extra effor to arrange linked rooms upon our special request. almost all staffs are friendly, front desk, F&B, housekeeping and the staff in car park. keep up the good service. will stay here when return to Penang
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Arif M. Families with young children United Kingdom, August 29, 2015
Loved it

Staff / location FBI badges sweets at the counter /
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Mohammad A. Couples Singapore, August 29, 2015
Good and affordable

Near to shopping centre and bus terminal. Good n friendly staffs
Plesant hotel to stay.. Centralized.. Clean n all the staffs are very friendly.. Very good customer service. Breakfast could be improve.
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Aloysius P. Couples Singapore, August 26, 2015

Location, facilities and room size
Enjoyed my stay at Hotel Jen. Due to her central location, food and shopping were easy to find. The bus terminus was just next door and it eased moving around and visiting various tourist places.
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Raymond K. Families with older children Singapore, August 25, 2015
Nice hotel to stay. Good location.

Next to komtar, many buses, direct from airport, walking distance to food n shopping. Staff super helpful n courteous. Room is big n clean despite it is an old hotel. Very comfortable stay.
Nice stay, free suana, gym, swimming pool. Hotel also can arrange hotel to airport transfer, just need to pay to the driver. Very convenient.
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Customers like this hotel for:
Nearest transport:
  • Komtar Bus Terminal (0.1 Km / 2 min walk)
Area recommended for:
  • culture
  • restaurants
  • sightseeing
Distance to airport:
  • Penang International Airport (14.2 Km)
Customer comments:
  • "Good food" , "Great staff" , "Near shopping" , "Nice rooms"
Top attractions in the area:
  • Penang Tourist Guide Association (0.1 Km / 2 min walk)
  • Komtar Complex (0.2 Km / 3 min walk)
  • Prangin Mall (0.2 Km / 3 min walk)
  • Penang Time Square (0.6 Km / 8 min walk)
Note: Distances are measured as a straight line.

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