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People love this hotel for:
    Nearest transport:
  • Komtar Bus Terminal (0.1 Km / 2 min walk)
    Area recommended for:
  • culture
  • sightseeing
  • restaurants
    Distance to airport:
  • Penang International Airport (14.2 Km)
    Customer comments:
  • "Good food", "Great staff", "Near shopping", "Nice rooms"
    Top attractions in the area:
  • Penang Tourist Guide Association (0.1 Km / 2 min walk)
  • Prangin Mall (0.2 Km / 3 min walk)
  • Komtar Complex (0.2 Km / 3 min walk)
  • Penang Time Square (0.6 Km / 8 min walk)

Note: Distances are measured as a straight line.

Hotel Jen

Magazine Road, Georgetown, Penang, Malaysia (Show on map)

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"Wonderful staff all of them.... Cleanliness is above..."

SathiyaSeelan, Malaysia October 04, 2015

Features of Hotel Jen

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • babysitting
  • bar
  • business center
  • car hire
  • concierge
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area
  • tours
  • vending machine

Sports and Recreation

  • fitness center
  • games room
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • steamroom
  • table tennis


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Hindi
  • Japanese
  • Malay

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Hotel Description
Hotel Jen was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in...see more Hotel Jen was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in the heart of Georgetown, next to KOMTAR building, 1st Avenue shopping mall, and Prangin Mall. It offers an outdoor swimming pool, two dining options, and free Internet access. Guests at Hotel Jen enjoy access to Golden Sands Resort on Batu Ferringhi Beach. A free shuttle service operates between the two hotels.

Rooms and suites at Hotel Jen feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.

For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour Health Club boasts of modern equipment. Other facilities include a salon and business center.

A buffet breakfast is available at the hotel. The Islander Restaurant's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Hotel Jen is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel.
Hotel Policies
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Food, drink and entertainment

Recent customer comments

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Business travelers (481)

Couples (1124)

Solo travelers (337)

Families with young children (489)

Families with older children (305)

Groups (307)

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All reviews (3043)
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Graham S. Couples
United Kingdom, October 05, 2015
Another Good Stay

Staff performance, club lounge amenities, bed comfort
Stayed here a number of times over the last 3 years and each time the staff get better and better. Always anxious to please and efficient. Best deal is the club floor that offers a lounge breakfast and cocktail hour for not much more than a standard room. Hotels only downsides are a lack of parking spaces - there is only one floor of car parking - and a limited choice of TV channels. But the latter is common to most Shangri-La properties in Malaysia for some obscure reason. Bed is very comfortable, rooms are quiet and everything works. decor is a bit dated but still well maintained.
Evi M. Couples
Indonesia, October 05, 2015
Comfortable-Near 4in1 shopping mall

Near the bus station, Near the shopping mall and of course the price is standart
Recommended hotel Besides the hotel are: 01. Near the bus station All the bus are going to stop at komtar (near this hotel), so it make us easy to ride to the place we want. If we are staying at others hotel, maybe we need to wait any longer and of course need to know the direction where must we wait. But komtar, as my experience, all the bus stop there. 02. Near the shopping malls Four shopping malls near this hotel, such as : Komtar, Prangin Mall, 1st Avenue and Gamma 03. Near the market 04. Valuable price The room is also clean.
SathiyaSeelan S. Solo travelers
Malaysia, October 05, 2015

Wonderful staff all of them.... Cleanliness is above average ..... Good location
It's fantastic and I do recommend this hotel to everyone, three is a niche about this hotel but I realized the wifi connection is very slow . I would rate it 3/10 for Wi-fi alone. I was not in the room most of the time so did not USd much but the moment I used it, it was extremely slow
Malaysia, October 06, 2015
Old hotel

Not so comfortable
I chose to try this hotel over my regular choice, seeing so many good reviews. However, my room was allocated in front of the lift. So in the morning, there were a lot of noise. Moreover, it is located next to the road. Hence, traffic noise. Overall, the hotel is old. The quilt cover is weird, as it is not zipped or buttoned. So when I sleep I had to keep folding the quilt cover over so that I won't be touching the quilt. Also, the bed didn't seem to be very clean as it made my body itchy. The staff's performance was moderate. No smiles and slow service when checking out. I regret choosing to stay in this hotel.
Justine F. Couples
United Kingdom, October 02, 2015
Always a friendly welcome!

Comfortable room, friendly staff, central location
We keep returning to Jen for the warmth of welcome we receive, though disappointed with the rebranding - from Traders. Nice little touches [morning newspaper, fresh fruit on plate with knife & napkin] have disappeared, though we are well looked after in the Club Lounge. Rooms are large, bed is comfortable, TV channels limited. Central location at Komtar, good value for money.
Madeline H. Families with young children
Malaysia, October 01, 2015
Great Bed

Bedding, Cleanliness, Friendly Staff
Pleasant stay and friendly staff. The only set back was the washroom is too dated and no flexible shower head (difficult to bath young children).
Sheena A. Groups
Singapore, September 30, 2015
Affordable hotel with good location

location, afforable and clean
Stayed in hotel Jen for 4 nights, location was good as it's just next the 3 shopping malls and alot of eatries in the alleys opposite of the hotel. Room was clean and we have sufficient toiletries. However used towels were not clear away, not sure why. New towels was replace daily except for the first day as we accidently switch on the "Do not disturb" button in the room.
Alan W. Couples
Australia, September 29, 2015
Nice place to stay

location to major malls, price and location to cultural areas
comfortable rooms, price is reasonable and very good location within George Town to be able to get around.
Jek C. Families with young children
Singapore, September 30, 2015
Great Location with Several Malls within Walking

Location, Shopping and Street Food
The stay at Jen was comfortable. The staff was friendly. The location was great. There are 2 malls within walking distance and you can also walk around the hotel. There was a night street hawker food within walking distance too. Good place to stay.
Bee L. Couples
Malaysia, October 06, 2015
Clean, good location, near town area

good location, clean, food nice
room comfortable and clean, location near town and shopping mall

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