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Hotel Jen

Magazine Road, Georgetown, Penang, Malaysia (Show on map)

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Formerly : Traders Hotel Penang

"good location to hawker street, good luggage service, ..."

  • Natchanun, Thailand
  • July 1, 2015
  • Area: Georgetown
  • Rooms : 443
  • Free Wi-Fi

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Room Types
Deluxe (Weekend Package)
Deluxe 3 Days 2 Nights (Durian Package)
Deluxe - Chauffeur Drive Package
Deluxe (Weekend Package)
Deluxe - Chauffeur Drive Package
Deluxe 3D2N (Durian Package)
Club Room
Deluxe Room Only
Deluxe Room (Jen's City Adventure)
Deluxe Room (Jen's City Adventure)
Club Room
The Suite Indulgence
The Suite Indulgence
Executive Suite
Executive Suite


When would you like to stay at this hotel?

Features of Hotel Jen

24-hour front desk

24-hour room service



business center

car hire

car park


currency exchange


executive floor

express check-in/check-out

facilities for disabled guests

laundry service

luggage storage

meeting facilities

poolside bar


room service

safety deposit boxes



shuttle service

smoking area


vending machine

Sports and Recreation

fitness center

games room


outdoor pool

pool (kids)



table tennis


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken

Chinese (Cantonese)

Chinese (Mandarin)





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Hotel Jen was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in the heart of Georgetown, next to KOMTAR building, 1st Avenue shopping mall, and Prangin Mall. It offers an outdoor swimming pool, two dining options, and free Internet access. Guests at Hotel Jen enjoy access to Golden Sands Resort on Batu Ferringhi Beach. A free shuttle service operates between the two hotels.

Rooms and suites at Hotel Jen feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.

For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour Health Club boasts of modern equipment. Other facilities include a salon and business center.

A buffet breakfast is available at the hotel. The Islander Restaurant's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Hotel Jen is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel.
Hotel Jen was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in ... see more
Effective in June 2014, the Penang State Government has announced the implementation of a mandatory local government fee of MYR 3 per room per night for hotel accommodation. This will be in addition to the 10% service charge and 6% government tax.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Must use an extra bed

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Breakfast Charge (when not included in room rate)
47.56 MYR

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
1 km

Distance to Airport
15 km

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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Very Good


from 2851 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (2851)
Sort by:
Natchanun G. Groups Thailand, July 1, 2015
good location

good location to hawker street, good luggage service,
Tu H. Couples Singapore, June 30, 2015
Good Value for Money for Club Room

Club Lounge, Service, Location
Eng J. Couples Singapore, June 29, 2015
Jen Hotel Penang

Cleanliness, friendly, good locations
Pleasant stay.
Joana J. Families with young children Malaysia, June 27, 2015

Lim B. Solo travelers Malaysia, June 24, 2015
Good place to stay for biz visitors.

The room, the quality of food and location.
The room was good. The food too but the juice counter is always out of glass! I also felt ripped off by the taxi i took from the hotel - it wasn't running on meter. Less than 10 mins ride cost me RM15. If not for my bags i would hv walked.
Chin S. Families with young children Singapore, June 23, 2015
Great Service from the hotel staff

Good Location, prompt & friendly services by hotel staff. Value for money
Weng L. Business travelers Singapore, June 23, 2015
Hotel Jen

Goh P. Families with young children Singapore, June 23, 2015

Near shopping mall, night market within walking distance
the bed was big and comfortable. near 1st avenue mall and very easy to access george town
Samson S. Business travelers Malaysia, June 22, 2015
Excellent service & dining, poor room condition

Staff serice, dining options, pricing
Generaly a good stay, only let down was the room was very old, smelled musky, and seriously should upgrade the bath.
Chong Y. Groups Malaysia, June 21, 2015
Near to bus terminal

Hotel room look old,but overall is still acceptable. Very near to bus terminal.
< Previous page 1 - 10 of 2851 reviews Next page >

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Customers like this hotel for:
Nearest transport:
  • Komtar Bus Terminal (0.1 Km / 2 min walk)
Area recommended for:
  • culture
  • restaurants
  • sightseeing
Distance to airport:
  • Penang International Airport (14.2 Km)
Customer comments:
  • "Good food" , "Great staff" , "Near shopping" , "Nice rooms"
Top attractions in the area:
  • Penang Tourist Guide Association (0.1 Km / 2 min walk)
  • Komtar Complex (0.2 Km / 3 min walk)
  • Prangin Mall (0.2 Km / 3 min walk)
  • Penang Time Square (0.6 Km / 8 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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