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  • 51 travelers are looking at this property right now!
More about this hotel:
    Nearest transport:
  • Komtar Bus Terminal (0.1 Km / 2 min walk)
    Area recommended for:
  • culture
  • sightseeing
  • restaurants
    Distance to airport:
  • Penang International Airport (14.2 Km)
    Customer comments:
  • "Good food", "Great staff", "Near shopping", "Nice rooms"
    Top nearby attractions:
  • Penang Tourist Guide Association (0.1 Km / 2 min walk)
  • Prangin Mall (0.2 Km / 3 min walk)
  • Komtar Complex (0.2 Km / 3 min walk)
  • Penang Time Square (0.6 Km / 8 min walk)

Note: Distances are measured as a straight line.

Hotel Jen

Magazine Road, Georgetown, Penang, Malaysia

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Features of Hotel Jen


Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • babysitting
  • bar
  • business center
  • car hire
  • concierge
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • poolside bar
  • private check in/check out
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area
  • taxi service
  • tours
  • vending machine

Sports and Recreation

  • fitness center
  • games room
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • steamroom
  • table tennis

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park

Languages Spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Hindi
  • Japanese
  • Malay

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Hotel Description
Hotel Jen was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in...see more Hotel Jen was rebranded by Shangri-La Hotels and Resorts in late 2014. The hotel is located in the heart of Georgetown, next to KOMTAR building, 1st Avenue shopping mall, and Prangin Mall. It offers an outdoor swimming pool, two dining options, and free Internet access. Guests at Hotel Jen enjoy access to Golden Sands Resort on Batu Ferringhi Beach. A free shuttle service operates between the two hotels.

Rooms and suites at Hotel Jen feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box.

For relaxation, guests can arrange for a massage or make use of the sauna and steam room. The 24-hour Health Club boasts of modern equipment. Other facilities include a salon and business center.

A buffet breakfast is available at the hotel. The Islander Restaurant's menu consists of international dishes with local influences. Light meals and refreshments are served at the Lobby Lounge.

Hotel Jen is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (3230)

Business travelers (504)

Couples (1192)

Solo travelers (358)

Families with young children (521)

Families with older children (332)

Groups (323)

Very good
8
Value for Money
7.8
Location
8.6
Staff Performance
8.1
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.2
All reviews (3230)
Sort by:
LEE C. Couples
Malaysia, February 02, 2016
Perfect location, really old rooms

location, breakfast
7
Every restaurant that I wanted to visit was within walking distance of 10-20 minutes from the hotel hence my hubby and I did some good exercise walking around. The morning breakfast was fantastic, there was a freshly squeezed juice booth. And they just placed a whole pot of tea (for me) and another pot of coffee (for the hubby) on our table so it was awfully convenient to refill since we do drink a lot in the mornings. We stayed in their cheapest room, but as any other hotel in Penang, the room is indeed "aged" and totally small. Even the light switches were "ancient", I personally think for the price that I paid for, the facilities in the room should be at least "presentable".
wi K. Families with older children
Indonesia, February 02, 2016
short trip traveller

location,price,service
6
room is shabby and the smell of the carpet is terrible..need to upgrade the room
SHAMINI D. Families with young children
Singapore, January 27, 2016
Value for money

-good location ; clean room; great breakfast
8.3
I had a great stay. Clean room with foc baby cot for my baby. Breakfast buffet had lots of choices. Worth the money I paid for
SHAMINI D. Families with young children
Singapore, January 27, 2016
Value for money

-good location ; clean room; great breakfast
8.3
I had a great stay. Clean room with foc baby cot for my baby. Breakfast buffet had lots of choices. Worth the money I paid for
YIN Y. Couples
Malaysia, January 19, 2016
Shopping mall around

Near shopping mall, staff nice.
7.3
Everything is good,but the breakfast should be improve, look like 3 star hotel breakfast.
Louisa L. Families with older children
Singapore, January 18, 2016
Convenient location, but need major upgrading

location, price, cleanliness
5
Location of hotel was good but the facilities need a major upgrade. Rooms are clean but the bathtubs are old and stained. The hotel's management of sudden event and lack of thoughtfulness need to be worked on. Clearly the staff is aware of a fire drill happening on Jan 14, 2016 (the day that i am checking in) and though hotel guests are not expected to participate, i am expecting out of basic courtesy to be informed when i am checking in at the hotel at 2pm (the drill was scheduled to start at 2:30pm). The only notification i hope was a piece of paper slipped quietly into our room which clearly will be missed; i only came to realize the fire drill is on close to around 2:25pm which at that point the lifts were already lock-down for the exercise. Thanks to the hotel's "thoughtfulness", my whole family with my elderly parents in toll, had the first hand experiences of walking down 12 stories worth of staircase and fully participated in the fire drill Had we been notified earlier, we will be in a better position to decide our next course of action i.e leave our bags at the concierge and start our sightseeing.
Louisa L. Families with older children
Singapore, January 18, 2016
Bad handling of firedrill, good location

location, price, cleaniless
4.7
i booked two rooms with Hotel Jen The hotel's management of sudden event and lack of thoughtfulness need to be worked on. Clearly the staff is aware of a fire drill happening on Jan 14, 2016 (the day that i am checking in) and though hotel guests are not expected to participate, i am expecting out of basic courtesy to be informed when i am checking in at the hotel at 2pm (the drill was scheduled to start at 2:30pm). The only notification i hope was a piece of paper slipped quietly into our room which clearly will be missed; i only came to realize the fire drill is on close to around 2:25pm which at that point the lifts were already lock-down for the exercise. Thanks to the hotel's "thoughtfulness", my whole family with my elderly parents in toll, had the first hand experiences of walking down 12 stories worth of staircase and fully participated in the fire drill Had we been notified earlier, we will be in a better position to decide our next course of action. I am utterly disappointed with how this event was handled by a fairly reputable hotel chain.
Ian R. Business travelers
New Zealand, January 18, 2016
Jen Review

Friendly Helpful Staff, location, room comfort
8
lena K. Groups
Singapore, January 11, 2016
great location n friendly service

central location , friendly staff and good service
8
Very comfortable n staff are friendly. They remembered me when I was there for the 1st time 3 months back.
Evi M. Families with older children
Indonesia, January 07, 2016
Nice **** Hotel

clean,near bus station, near shopping mall and downtown
8
Very good hotel. Clean and comfortable

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