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Hotel Jen

Magazine Road, Georgetown, Penang, Malaysia (Show on map)

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Formerly : Traders Hotel Penang
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Hotel Jen Penang - Swimming Pool Hotel Jen Penang - Suite Hotel Jen Penang - Guest Room Hotel Jen Penang - The Suite Indulgence Hotel Jen Penang - Suite Hotel Jen Penang - Suite Hotel Jen Penang - Interior Hotel Jen Penang - Lobby Hotel Jen Penang - Fitness Room Hotel Jen Penang - Suite Hotel Jen Penang - Swimming Pool Hotel Jen Penang - Deluxe
Area: Georgetown Number of Rooms: 443
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
2659 reviews

Value for Money
7.9
Location
8.6
Staff Performance
8.2
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.3
All reviews (2659)
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Keen H. Couples Singapore, September 14, 2014
Good location and service.

Location, Staff and service
9
The hotel was always ready to deliver something more than I needed. Every employee is Courteous and really very helpful. The hotel is at the heart of the city and you can walk where ever you want to go.
Susan M. Solo travelers United Kingdom, September 13, 2014
A room without a view

Professionalism of staff, efficiency and cleanliness
8
The room was clean, of a good size with a comfortable bed. However, I changed my room because it looked onto a building site. The second room I was allocated faced the back end of a car park with a golf-shaped building with no windows, The swimming pool shown on the internet does not show its true size. It is a puddle compared to many other hotel pools, and as such disappointing to the tourist and business traveller. Apart from these two complaints, the staff are highly professional, very accommodating and do their best to satisfy customers needs. The hotel has an inviting foyer with friendly, welcoming staff. It is very to close to some shopping malls. There's a free shuttle service to their Golden Sands Hotel and Shangri La Hotel on the best beach in Penang.
Hanizah N. Families with young children Malaysia, September 12, 2014
Excellent choice

Location in the city, easy to walk around, friendly staff and nostalgic feeling
8.3
Unforgettable and excellent experience. Definitely will come again
Janet F. Families with older children Singapore, September 10, 2014
OK Hotel only

Service, Staff, Central Location
5.3
So so only
Khoo C. Business travelers Malaysia, September 6, 2014
Double standard for Traders Hotel

Location, Air Conditioning
4.7
Overall, Traders Hotel Georgetown is overcharged! Just do a simple. Old fashioned dining tables at coffee house, not attentive waiters & waitresses. That clear up everything, assuming guest have finished their breakfast, which is totally unacceptable. This happened to me twice! Fyi, I'm seated next to the cashier counter, a 2pax table seating. Secondly, how can F&B Director or Management allow the dumping of unfinish food at a mobile cart infront of cashier counter. Which is less than 4ft away from buffet counter and the nearest dining table. Furthermore, this is the most eyesore activity in any F&B business. Even though is just dumping unfinish platter on a plastic bag which is hung on mobile cart. This should be done back of the house kitchen or at a hidden corner which is always decorated with pots of flowers. Secondly, for the rate chargeable does not conform with Traders Hotel / Shangri-La Group Management. Mini bar in my room is empty & front office told me that a self service dispensing machine is available somewhere in the hotel. Come'on, you should at least have a printed memo on make-up table in every room to inform in-house guest. This is something even local 3 stars hotel could make up to it! To summarize out, I would not stay at this hotel anymore. Bad experience
Md S. Couples Malaysia, September 6, 2014
location good

location,food and spacious
9
excellent stay plenty of food ,drink and titbits to nimble. Rather jaded and need upgrading
Gurpreet K. Families with young children India, September 2, 2014
Excellent service,need to improve club room f & b.

Staff service,clean,reasonable price
10
Excellent
Katharine S. Solo travelers United Kingdom, September 1, 2014
good

clean, lovely staff, good location
9.3
Good
Soo M. Couples Malaysia, September 1, 2014
Comfortable room,Breakfast

Location,Food,Comfort
7.3
Value for money,hotel maybe old style but with comfortable room,variety choice of breakfast.
Shohibus S. Families with young children Malaysia, September 1, 2014
Nice and condusive

Great facilities.
9.7
Excellent

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Customer Reviews - Hotel Jen, Penang

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