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Recent customer comments

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based on 1546 reviews
  • Cleanliness 8.5
  • Facilities 7.1
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for money 8.3
  • Food/Dining 7.4

Matthew K.
United States
September 08, 2011
Perfect location and great hotel
Huge big rooms and it is the closest hotel to the Forbidden City
Beijing is not a walkable city, which is why it was so great to have this top of the line hotel right near some of the major tourist destinations. Tienamen Square and the Forbidden City were right near by. The hotel rooms were huge with a computer in each one and the staff was very helpful and booked us a great trip to the Great Wall. The bathroom was great and the room had it's own lounge. If we go back to Beijing, then we would definitely stay here again!

Poi A.
Brunei Darussalam
September 07, 2011
Adequate budget accomodation
Near sky train, and 1 sky train stop away from major shopping center.
The hotel is in a small lane next to the much bigger Asia Hotel where there is a famous nightly transvesite show. The cab driver from the airport did not know where the hotel was. He asked for the hotel's phone number but I could not give it to him as it was not shown on the hotel checkin voucher. Luckily I remember having read somewhere on the internet about the hotel's close proximity to the Asia Hotel. That's what I told the driver. He then knew where he was heading. The hotel staff is friendly. Wireless password was provided without me asking for it. The room was adequate. Nothing grand but pleasant. The balcony and the windows could be opened. When the aircon got to much, I decided to open them. I had a very pleasant breeze. The bed was comfortable and the bathroom was sufficiently functionable. Definitely I would recommend if you are looking economy accomodation close to sky train and not far from shopping centers.

Yu W.
September 07, 2011
Utterly Impressed
Location, Price, Service, Cleanliness and Design
i was utterly impressed by this gem of a hotel. upon arrival we were greeted with great quality service from the staff. they took every initiative to make our stay comfortable. on top of that, the location was central to many sightseeing points. we pretty much got around on foot and occassionally via train/taxis. the rooms were sleek and modern and clean, though the rooms were small but hardly noticeable. the bathroom took a little adjusting to, as there were no doors but a glass wall with a curtain on the outside. overall i was very impressed and excited about the stay. will definitely return to this hotel.

Hong Kong
August 31, 2011
Hotel Kapok Wangfujing
Room environment, stylish
A bit expensive comparatively, but the overall hotel environment is good, stylish, new look. However, in the room of that "Garden type" there is no official desk & chairs for work, which may not be good for business type customers.

Anne F.
August 31, 2011
Great choice and very happy with hotel
Excellent location, staff very pleasant and helpful, rooms small but cleverly designed and very comfortable
very pleased with choice of hotel which was based on reviews i had looked at. excellent location for walking to various attractions close by eg night market, shops etc. local bus stop was around the corner (1 rmb fare),local underground was only a few minutes walk (2 rmb fare) and taxis very easily obtained and cheap also (18+ rmb). staff suggestions for shopping, eating and sightseeing were excellent - patience is required as english is not necessarily fluent but their willingness and enthusiasm to assist certainly makes up for language issues! breakfast and other meals seemed quite expensive in comparison to other options close so would recommend eating outside of the hotel. the night markets were a fantastic experience and lots to choose from in terms of food. would not hesitate to recommend this hotel to any traveller looking for good value and great location.

Elisabeth G.
August 30, 2011
Great location and welcoming rooms
wooden floors, big windows with clean curtains, big comfy beds and crisp sheets
This is the second stay at Hotel Kapok and we enjoyed it equally as the first stay. The only reservation we have is that the bathroom is becoming a little more worn looking with age. Apart from that, the location, the clean fresh room, and the crisp sheets and towels, and especially the floor which is free of horrible carpet and just has clear, smooth boards, is a real pleasure. Again we request, please put some nice seats in the lobby for guests and visitors who are waiting for something or someone.

Sophie L.
August 29, 2011
Great location, very clean, helpful staff
The bathroom is a little weird because enclosed in glass but a curtain can be pulled to have privacy. Except from that, great staff, location and standards. Da dong is the best restaurant walking distance if u want Peking duck

Amanda B.
New Zealand
August 27, 2011
Great location
Easy to arrange day trips,
We had a good stay despite the power being out. The manager was very helpful and went out of his way to make sure we were accommodated above and beyond what we had payed for. The breakfast is pretty limited compared to bigger hotels and you have to pay for coffee. Rooms are clean and tidy and were very comfortable.

August 26, 2011
Beautiful Rooms.
great location and confortable rooms
The hotel is within walking distance from most tourist locations. There is a 24 hour convenient store and quite a number of good eateries in close proximity to the hotel. The courtyard room were so confortable and tastefully designed. I would definitely recommend my friends to stay there.

William L.
United States
August 22, 2011
Hotel with a great location and a friendly staff
Location, walking distance to Forbidden City and Wangfujing Shopping Street.
We stayed there for 7 nights. The location allowed us to walk to many places.There were some good eating places near the Hotel. The Staff was friendly, helpful and spoke English well enough for us to get information and help. The Buffet Breakfast was good. We would stay there again.