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Recent customer comments

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Very good



based on 3751 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.6
  • Location 8.4
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for Money 7.3
  • Food/Dining 7.0

8 GILAD M.
Israel
June 12, 2012
lovely hotel in great locition
locition
we stay the hotel for 5 night its was great,the staff is nice and speak well english. the room is not big but clean. the lobby is nice and free wifi accses. the locition is great and very close to pubs and shoping centere

3.7 Ahmed A.
Saudi Arabia
June 11, 2012
Bad location
nothing special on this hotel
Hotels around the whole world people check-in in the hotel around 02:00pm. But with this hotel I went to lunch with my luggage and then I arrived at 05:00pm. The hotel reception and her manager asked me to wait for 30 Minutes so they can fix my room. I was really upset because of that incident also, hapened to me later I think there is a problem with the hotel. Next time I came on JUNE 2012. They told me the same thing wait 30 minutes. Even the lobby you have to buy something so they can give you an access to the internet.

6.7 chye K.
Malaysia
June 11, 2012
Good location,poor service at the front desk.
Located close to the metro and wholesale and retail shops
First bad impression was the slow service of the staffs at the front desk,it took them about 10 to 15 minutes to do my room checking in.I was given twin bed instead of one double bed I booked.Have been asked to move twice during my 6 nights stay.Restaurant at the first floor provides good authentic Chinese food.5 minutes walk to metro station,10 minutes to shoes wholesale shops and other shopping centres.There are restaurants everywhere around the hotel,there was a convenient store in the hotel which is very handy.There was renovation above my room throughout my stay,unbearable noise was the drawback.

2.3 Ahmed A.
Saudi Arabia
June 11, 2012
Waste of money and time
nothing special on this hotel and don't waste you money
I already planned my trip before I left my country so I had to come to this hotel. When I arrived they asked me to wait 30 minutes when I came around 3:00pm. On the second day, No hot water was their so they told me go and take a bath on the lower floors. At noon, still no hot water I asked them to change my room. On the Third day, They were working on the upper level of my room reconstruction between 7:00am to 02:00pm I was really upset and went to complain why they are working I need to sleep. They gave me stupid answer when they said it's renovation of the whole hotel and all the customers are suffering. What stupid answer is this??? so after fighting with the upper management they gave me a high floor room which I found out that it's bad and smiley. The swimming pool is a disaster not clean and in the 8th floor which have some windows and buggs inside all the time partying.

7.3 Peng W.
Malaysia
June 11, 2012
Excellent choice
clean and new, close to mrt
best is the helpful staff and service. if riding the underground, take exit a. this is nearest to hotel. walking to shopping area is a bit far, but take your time to enjoy. when the construction nearby completes, the area should be more lively. at the moment, it is a bit quite at night. in general, a reasonable choice in guangzhou for business as banks are nearby.

8.7 Ernest H.
United States
June 11, 2012
Great view of the Pearl River
Location Location Location
We have stayed at this hotel several times and haven't been disappointed yet. It is in a great location with a great view of the river. The river is only half a block from the hotel and very near the dinner cruises ships.

5.7 Lisara P.
Thailand
June 11, 2012
terrible reception
good location, great Chinese food
this hotel seriously needs to train their receptionists. they are all rude and do not have a clue how to handle customers. but good location

7.7 Julian K.
Australia
June 10, 2012
great location
location
this hotel willingly gave us an upgrade based on our familiy size. the business suite offered nibbles and drinks in the business lounge each afternoon at 5.30pm. breakfast was ordinary, though the view through the haze was great. nice walks along the river outside the hotel. a few ferry terminals within walking distance too. bus leaves outside the hotel every 25 mins to macau. don't bring your swimmers as the pool was average.

8 Jimmy L.
Indonesia
June 08, 2012
Lovely Hotel and Service with smile
Excellent Location
the service at the landmark mandarin oriental is impeccable. other service oriented businesses should study it as an example. the rooms are spacious, clean and comfortable. the spa is excellent both in facilities and the therapists. and the food is good, if expensive, but that would be expected. also the location is central. only negatives are that the halls are dark and there are no views from the rooms. so if you want a harbor view this isn't the place, but if you want a central location with clean, comfortable rooms and outstanding service from absolutely every single person who works at the hotel, look no further. would most definitely stay here again.

6.7 Anupong T.
Thailand
June 07, 2012
The room is clean
Clean, near shoping area
The general, this hotel is clean and very convenience. It is near the shopping area which easy to go.