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Recent customer comments

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Very good



based on 3751 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.6
  • Location 8.4
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for Money 7.3
  • Food/Dining 7.0

6 Kwok L.
China
December 27, 2015
Fair.
Big room, good location, near the shops.
Not clean enough.

6 lee M.
Singapore
December 25, 2015
Ok location to travel around
Location,prices,cleanest
Ok so far so good

6 Rayneth T.
Singapore
December 24, 2015
Room prices
Beds were comfortable, area was accessible to metro, having a convenience store at lobby
Not so bad.

6.7 Francis C.
United States
December 17, 2015
Hotel in Guangzhou
location
The room was just ok.

8.3 Danney L.
Singapore
December 15, 2015
Be WARY !
Location,Transportation & Shopping
We have stayed in this hotel many times so upon checking in ,surprise to find new faces attending the front desk. Though it wasn't busy,it took some twenty minutes to complete the process which is disappointing to say. They were trying to short change us by allocating small bedded room instead of the queen size one that we had booked. Disgusting ! So I rejected their given choice of room and insisted on my booking, almost immediately they claimed there's a vacant room of my choice ! Their service attitude is double standard and unless they buck up, I will definitely give a second thought of returning to this hotel again.

7 maria M.
Indonesia
December 14, 2015
good location
location, food and metro
Near to train station

9.3 Passachol T.
Thailand
December 13, 2015
Nice Room. Location and View
The staffs are very nice and helpful. The view of the river and lights on the bridge. There's a hot pot place .
It's good. No problems anywhere. The staffs were very nice and helpful. Room is clean. But I feel this year's room has a weird layout.

8 James C.
Hong Kong
December 11, 2015
Pros and cons balances out ...
Location, Room and Chinese Restaurant
This is our 4th or 5th stay this year. Thus far, for every problem we encountered - it was resolved by the staff and/or management. The previous stay in October, we were given an ADA room which we promptly asked to be changed. The recent stay from Nov.30 - Dec. 02, was pleasant, although, again, not without another glitch. We were serviced by staff member, JoJo, who helped extend an extra night to our stay. Previously, another rep. asked us to extend our stay online since we booked with Agoda. After one hour of not being able to access the internet, we went back down to the front counter and fortunately met JoJo. OK. Our room had always been cleaned, well kept and smoke-free. The location is a bit remote - which we preferred ....the serenity and the environment of a close-by park and river/lake. So, there will be pros and cons of this hotel. From our past experiences, the hotel management services do place their best efforts to resolve a situation and/or problem.

7.7 Melanie T.
Singapore
December 10, 2015
One of the better hotels
near mrt, easy to move around & staffs are helpful
very good! returning customer.

6 Wei T.
Malaysia
December 08, 2015
good hotel
every floor has touch card access
so far it is ok