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Recent customer comments

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Good



based on 116 reviews
  • Hotel Condition/Cleanliness 6.0
  • Facilities 6.0
  • Location 8.0
  • Room Comfort/Standard 6.5
  • Staff Performance 6.5
  • Value for Money 6.5
  • Food/Dining 6.0

3.3 Sheau W.
Malaysia
May 21, 2015
terrible stay
Chinatown, city centre, shopping mall
Terrible stay , I made early checkout , dirty room , disappointed.

7.7 patrick D.
Philippines
February 16, 2015
great location, satisfactory service and facilitie
location, location, location...
pleasant

3.3 Sheau W.
Malaysia
February 16, 2015
disappointed stay
near to town center, located chinatown
felt very disappointed and made me decided to checkout from hotel 2 nights before my official checkout date. plugs in the room weren't worked at all, only the plug in bathroom available, not convenient. dust came out from air-conditional, stained on bed-linen, hear the noise from corridor when guests walk-by.

8 steven S.
Australia
February 13, 2015
good street location and helpfull staff
location, old fashioned charm, good staff
The hotel is in a nice part of town. It seemed safe and short walking distance to other attractions. The hotel is old,(some fresh paint and new carpets would help) but it has some character, carved wood panels a bit colonial, i liked it. Rooms were a good size, comfortable and air conditioned, my room had a bath and neat bathroom. A huge courtyard garden with fish pond, breakfast was OK, I had the egg and bacon. The lady at reception was helpful, she had a good map for me and highlighted some places to visit, always a nice smile when i returned through out the day.

6.7 Alexey C.
Russia
January 11, 2015
Hotel Lao
Location
Value for money, but no more

6 patrick D.
Philippines
October 01, 2014
convenient
located close to necessary establishments, decent breakfast, quiet
pleasant

5.7 Mellany E.
Australia
September 10, 2014
Ok location
Good location, early check-in, ok staff
The location was good near the city which is central to everything. We arrived early around 10:30am and no one was there in the reception so we have to wait for few minutes even after we rang the bell. The staff has poor command of English and he couldn't find our reservation details. He gave us a room near the reception which was fine after few minutes we realized the room didn't have towels so we ask him to give us one but instead he told us to move to a different room. After 15minutes of waiting he gave found a room for us with towels but without television. We settled in the room even without it as we were already tired and just want to rest. The room was slightly bigger and the toilet was a bit nicer than the last room unfortunately the airconditioner was not fully working. We tried to asking to be move to another room but he couldn't give us any more room as everything else was still not clean.

5.3 IANHUNG L.
Malaysia
July 07, 2014
Cheap but below standard
location, easy to find
first of all, the staff didnt speak much of english, some of the simple questions like asking to reservation of taxi is difficult. the room is spacious but old. the room is not thoroughly cleaned and the bath tub is dirty. the only good thing about this hotel is the location and relatively cheap

10 Joe S.
United States of America
June 16, 2014
I will be back
convenience, comfortable, friendly
Wonderful

7.7 Robin M.
United States of America
May 22, 2014
Pleasant
Centrally located, attentive staff, quiet
Pleasant