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Recent customer comments

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Excellent



based on 1033 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.0
  • Staff Performance 8.9
  • Value for Money 8.7
  • Food/Dining 8.2

Huili L.
Singapore
October 02, 2014
v gd customer service
customer service, customer service, customer service

Filippo A.
Italy
October 01, 2014
Amazing hotel
Amazing rooms, service and staff
Amazing, comparable to its 'sister' hotel the Raffles in Singapore, but at a fraction of the cost!

haslinda S.
Malaysia
October 01, 2014
Nice interior,felt so welcomed
like the place,the food and the rate is affordable too
i recommend for a longer stay. maybe a vacation next time .

Harry R.
United Kingdom
September 30, 2014
Wonderful atmospheric hotel
Decor, Garden, Spa
This was a great discover, by far the nicest place to stay in Surabaya, lovely surrounding, great service and lots of atmosphere

Darwati M.
Singapore
September 27, 2014
a magnificent holiday
the colonial looks, the friendly staff and the ambience
I stayed for only 2 nights at hotel majapahit and had a fantastic stay there. The hotel is very near to the traditional market which I enjoyed going. Will make another trip to surabaya

KWANIN K.
South Korea
September 27, 2014
full of heritegic atmophere
history, location, friendly staff
it was great experience to stay in this hotel. this historical hotel is famous for staying the president of indonesia often use this hotel when he visit surabaya. if u are going to stay in this hotel, don't miss out the hotel tour. around rp.100,000(per person) u can take the hotel tour with hotel manager.

Zuraidah B.
Malaysia
September 25, 2014
An 'old" Charm
This hotel is surrounded by beautiful gardens. Every inch of the soil is planted with trees. No space is wasted.

Lina T.
Indonesia
September 23, 2014
Good Hotel
Heritage, Yummy Breakfast, Comfortable bed
A Litte disappointed because a lot of mosquitoes in the bedroom.

Seok T.
Malaysia
September 17, 2014
Surabaya
Clean and comfortable place to stay. the staff are nice
I like it much.

Ferdinal R.
Indonesia
September 16, 2014
very beautiful old bldg w/ lovely garden/landscape
the room, the gardens/landscape, and the location
Stayed in room 158 with private garden view balcony. The room is very spacious and furnished with antique furnitures. WiFi in room is as good as in public area. Electric socket is the British 3-pins. Need to provide electric adapter to suit Indonesian 2-pins. The location is perfect. Just across Tunjungan Plaza - one of the biggest shopping mall in Surabaya. Many people says the hotel is spooky but we experienced nothing spooky.