arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 1040 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 8.7
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.7
  • Food/Dining 8.2

Niyi A.
Australia
November 21, 2012
Heritage hotel with very good customer service
ornate architecture
My stay at otel Majapahit was very pleasant. The staff were courteous and very professional. The junior suite room was well designed, although i was saurprised that no fridge was provided. Meals were expertly cooked and the ambience is super.

BENNY S.
Canada
November 19, 2012
Great retreat for a busy business life
Very relaxed environment with an authentic touch
It's a very good relax place without any of the strange people trying to make business with visitors The only drawback is that the lounge closes at 10pm Good spa but need to book ahead

KARLINA N.
Indonesia
November 16, 2012
good hotel
position
I stayed there for 2 days, it was ver great experience. The room is big and has unique layout just like in the oldies. It is also indeed a national heritage in surabaya city. the position also stategic, near with tunjungan plaza.

Tim S.
Australia
November 15, 2012
Charming and classy old world hotel
Beautiful architecture, great service
Having stayed at the Raffles in Singapore as a boy, and the Eastern & Oriental in Penang some years ago, I was interested to learn Surabaya had a hotel built by the Sarkies Brothers, and being one who enjoys nostalgia, I decided to try it out. It did not disappoint. The price is very reasonable for what you get. The sense of history all around us was clear, and the service of the hotel staff was very good. The only disappointment was the food at the Maj Pub and Lounge, and especially the coffee at breakfast. Though, I solved that problem by ordering espressos, which the staff were happy to prepare. That said, the Sarkies restaurant food was fine. All in all a very enjoyable stay.

Nila M.
Indonesia
November 15, 2012
Highly recommended hotel
Unforgettable vintage hotel with impressive staffs
an amazing vintage hotel with delicious breakfast and restaurant. defintely a photography enthusiast place to be. full of history. location is also amazing.

HARRY S.
Indonesia
November 13, 2012
Great location and feels like home
heritage building and serenity garden view
This hotel is in great location in ciy centre. have an excelent sevice, good price. in colonial style

Lyn R.
United States
November 13, 2012
Colonial splendor
Ambience, staff, location
A stay at the lovely Hotel Majapahit is truly a step back through time. The room furnishings are elegant (the bathrooms alone are worth the room price) and comfortable. The staff is very well trained and will do everything to make your stay a success - they even come in the room while you're out to dinner to remake the bed, refresh towels, etc. Truly 5* treatment. One downside is that the chinese restaurant in the hotel offers shark fin soup. Considering that this is well known as a non-sustainable product in light of the 75 million sharks slaughtered annually, we were distresseed to see this and had dinner outside the hotel.

Raymond N.
Singapore
November 12, 2012
Cozy hotel
The old building with cozy furnishing and well taken care gardening
Very cozy, and hotel staffs are helpful and friendly.

Listiari R.
Indonesia
November 12, 2012
A lovely Hotel
Very nice gardens and services
a very nice hotel, very quite and nice gardens and nice staffs, very convenience place....right in the center of the city...easy access to every where.

asrul S.
Indonesia
November 10, 2012
Hotel bintang 5 yang bersejarah
Classic Hotel
Hotel Majapahit salah satu hotel yang bersejarah dalam perjuangan kemerdekaan indonesia. Sebagai hotel peninggalan penjajahan Belanda, exterior maupun interiornya didesign dengan gaya classic, seperti berada ditahun 1940-an. Kamarnya cukup bersih dan luas. Fasilitas lumayan lengkap, kolam renang yang besar, jacuzzi, sauna, gym, dan spa. Pelayanan cukup ramah dan mengesankan. Lokasi hotel hanya berjalan kaki ke shopping mall terbesar di Surabaya, Plaza Tunjuangan dan CBD / pusat bisnis Surabaya, di jalan Basuki Rahmat. Saya menyarankan bagi pebisnis atau traveller yang ingin menikmati surabaya dengan suasana tenang dan berbeda untuk tinggal di hotel ini