arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 1040 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.9
  • Location 8.7
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.7
  • Food/Dining 8.2

Erwin W.
Indonesia
November 09, 2012
Classic and Luxurious hotel
Spacious room
Comfort, feels like home, nice garden view.Best location in the center of Surabaya, very spacious hotel room, and good services. Hotel long history and anthiques are very well maintained. Pretty quiet and private, suitable for individu who likes privacy and high prestige

Chyan Y.
Singapore
November 07, 2012
Historic Hotel
Great location, well kept
Very historic hotel, built by one of the Sarkies brothers. Great location in Central Surabaya. The hotel is very well kept, with immaculate gardens. The rooms are big and everything works. However, the tiles in the swimming pool needs to be changed as there are algae growing on them. The 2 restaurants are good but not great. There are many other eating places in the huge shopping mall about 7 minutes walk away. The spa is good with reasonable prices. Will be back if I'm in Surabaya.

Peter R.
Australia
November 06, 2012
This hotel is fantastic in all areas
Great staff, great room and great food
We are frequent travellers as we are also in the hospitality industry and always look for good value with comfort. This grand old hotel has it all including very helpful well schooled staff, wonderfully comfortable and spacious rooms with the most exquisite gardens wherever you look. We have been made to feel like VIP guests by all at this hotel. We actually left here to go to Mt Bromo for 2 days which is a must and when we returned to Hotel Majapahit felt like we were returning home as we were made to feel so welcome again. It is impossible to find anything that we did no enjoy here. This would definitely be our first choice when we return to Surabaya as I am sure we will.

Frans H.
Netherlands
November 05, 2012
Nice classic style hotel, great deal
clean, spacious, good location
we were here for 1 night only, but an eventual second visit here is not out of the question. the hotel is done in old fashioned dutch style, still in good condition and properly maintained. the employees are very friendly and helpful. the price we had with agoda was a very good one, especially considering the good location. 3 min. walk away from the well known tunjungan plaza.

Pieter N.
Netherlands
November 03, 2012
excellent service in excellent hotel
staff, restaurant, atmosphere
we stayed only for one night in this excellent hotel. we were so glad that the sarkie brothers have also left their footprint in indonesia with the fornmer oranje hotel. th grandeur in colonial times can hardly have matched the one of today. the staff (marinda) was extremely helpful in locating the adress, where my father used to live in the forties, based on a photo and a non existing address. thanks to her, i found a bit of my roots. the upgrade tot a suite was worth the additional rp. beuatiful furniture and bathroom. the swimmingpool is large, though a bit lacking of shade. the colonial atmosphere with all its replicas (i assume) in the interior design was very tasteful. also the restaurant was a treat. no negative word about the majahapit, with the exception of the price of wine, but where not in indonesia?

Alex O.
Australia
November 01, 2012
Beautiful gardens and rooms
The courtyards and gardens
Beautiful gardens and large rooms with a period feel (but clean and functional). Breakfast was good quality and good value. Restaurant was average.

Manh P.
Vietnam
November 01, 2012
Great location but small problems with wifi
5 Star Hotel
This is generally a great place to stay in Surabaya: Located in the center of the city, clean rooms, spectacular surroundings, friendly and helpful staffs, 5 mis walks from Tanjuga plaza, the biggest shopping mall in Surabaya. However, during our stays, there is a small problem: The wifi is very slow and frequently disconnected. We did not ask the staffs in charges for improving it since we did not use the internet much. For holiday travelers, this is not a big problem, but for a business trip, it may create inconvenience. Hope that this is only one time problem and does not happen frequently.

ivan K.
Indonesia
November 01, 2012
Great heritage hotel
Big room, great historical value
I stayed there for 2 days, it was ver great experience. The room is big and has unique layout just like in the oldies. It is also indeed a national heritage in surabaya ckty.

Natalie T.
United Kingdom
October 26, 2012
Beautiful Colonial Hotel
The hotel grounds
This is a beautiful old colonial hotel with several different courts making the grounds quite large. The room is a decent size but lacks some of the features we expected from looking at the rest of the hotel. The bathroom, however, was opulent with a separate bath and shower, and the bed was possibly the most comfortable we have ever stayed in. We arrived late in the evening and departed early in the morning and therefore had no time to explore the other amenities. However, the Chinese restaurant on site serves excellent food. Given the size of the hotel, the occupancy rate seems to be quite low and we were offered a discounted upgrade when we arrived. Overall, we were happy with the hotel, but it probably deserves more than one brief night there to fully enjoy it.

Vanessa C.
South Africa
October 25, 2012
Charming and rustic
Lovely architecture
the hotel is well preserved and maintains its historic charm - the room was comfortable and looked out onto well-maintained gardens. Service is friendly and welcoming. I would recommend venturing outside for dinner, as the inhouse restaurant is somewhat lacking in food variety.