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Recent customer comments

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based on 1033 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.0
  • Staff Performance 8.9
  • Value for Money 8.7
  • Food/Dining 8.2

Pieter N.
November 03, 2012
excellent service in excellent hotel
staff, restaurant, atmosphere
we stayed only for one night in this excellent hotel. we were so glad that the sarkie brothers have also left their footprint in indonesia with the fornmer oranje hotel. th grandeur in colonial times can hardly have matched the one of today. the staff (marinda) was extremely helpful in locating the adress, where my father used to live in the forties, based on a photo and a non existing address. thanks to her, i found a bit of my roots. the upgrade tot a suite was worth the additional rp. beuatiful furniture and bathroom. the swimmingpool is large, though a bit lacking of shade. the colonial atmosphere with all its replicas (i assume) in the interior design was very tasteful. also the restaurant was a treat. no negative word about the majahapit, with the exception of the price of wine, but where not in indonesia?

Alex O.
November 01, 2012
Beautiful gardens and rooms
The courtyards and gardens
Beautiful gardens and large rooms with a period feel (but clean and functional). Breakfast was good quality and good value. Restaurant was average.

Manh P.
November 01, 2012
Great location but small problems with wifi
5 Star Hotel
This is generally a great place to stay in Surabaya: Located in the center of the city, clean rooms, spectacular surroundings, friendly and helpful staffs, 5 mis walks from Tanjuga plaza, the biggest shopping mall in Surabaya. However, during our stays, there is a small problem: The wifi is very slow and frequently disconnected. We did not ask the staffs in charges for improving it since we did not use the internet much. For holiday travelers, this is not a big problem, but for a business trip, it may create inconvenience. Hope that this is only one time problem and does not happen frequently.

ivan K.
November 01, 2012
Great heritage hotel
Big room, great historical value
I stayed there for 2 days, it was ver great experience. The room is big and has unique layout just like in the oldies. It is also indeed a national heritage in surabaya ckty.

Natalie T.
United Kingdom
October 26, 2012
Beautiful Colonial Hotel
The hotel grounds
This is a beautiful old colonial hotel with several different courts making the grounds quite large. The room is a decent size but lacks some of the features we expected from looking at the rest of the hotel. The bathroom, however, was opulent with a separate bath and shower, and the bed was possibly the most comfortable we have ever stayed in. We arrived late in the evening and departed early in the morning and therefore had no time to explore the other amenities. However, the Chinese restaurant on site serves excellent food. Given the size of the hotel, the occupancy rate seems to be quite low and we were offered a discounted upgrade when we arrived. Overall, we were happy with the hotel, but it probably deserves more than one brief night there to fully enjoy it.

Vanessa C.
South Africa
October 25, 2012
Charming and rustic
Lovely architecture
the hotel is well preserved and maintains its historic charm - the room was comfortable and looked out onto well-maintained gardens. Service is friendly and welcoming. I would recommend venturing outside for dinner, as the inhouse restaurant is somewhat lacking in food variety.

Edward S.
October 24, 2012
very nice garden & very cozy room
i guess it is the best garden of all hotel in surabaya
We spent a lot of time to enjoy the view around the hotel. The big old photo at receptionist table about how was the look of this hotel long time ago, directly change my mood to romantic sense. I my self very interested in history. So, where there is effort to preserve the antique items from the past, i really appreciate it. Well done job by Majapahit Hotel's staffs.

Colleen C.
United States
October 24, 2012
Beautiful hotel with old school charm
Beautiful grounds, friendly staff
The Majapahit is a very impressive hotel with beautiful grounds and old-world charm. The rooms are large and spacious and the staff was very helpful. Overall, we had a great stay. Our one problem was the wi-fi, which seems to be a recurring problem. Apparently the walls are too thick for the signal to get through. After the IT guy tried to install a booster in our room (a process that took 90 mins) and it still didn't work, we just started using the business center downstairs. Not a huge deal, but just a minor inconvieniance.

Saiful A.
October 24, 2012
A hotel with a blast from the past
nice spa, good swimming pool, nice food and great location.
If you are into art and history, this is definitely a hotel for you. Majapahit Hotel has managed to preserve this old colonial building and made we feel as if we have entered into a time capsule. I particularly enjoyed the many choices of place for you to eat and you ought to try their bread and the macaroons are so cheap and delicious too. I tried the massage at Majapahit Spa, I enjoyed the ambiance but I feel that the massage could have been better though my wife enjoyed it very much. Javanese are particularly known for their politeness hence no problem with the service where the staff are so friendly and willing to go the extra mile for you. It just that we hope for the doorman and the bellboy to be available all the time at the foyer as I can see that most of the time they are not around to greet and help people with the luggage. Other than that, we are generally impressed with the hotel and will definitely coming back and stay there whenever we are in Surabaya again.

Lionel T.
October 23, 2012
Charming hotel, colonial style
The hotel layout with its patios and gardens is a hit
Very nice hotel, spacious rooms and bathrooms. I loved the patios and the gardens. It is quite and you are transported 100 years back when it was a colony.