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Hotel Majapahit

Jalan Tunjungan No.65 - East Java, Surabaya Center, Surabaya, Indonesia 60275 (Show on map)

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Formerly : Mandarin Oriental Majapahit Hotel
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Area: Surabaya Center Number of Rooms: 143
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
864 reviews

Value for Money
8.7
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
9.0
Food/Dining
8.2
All reviews (864)
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Kevin Y. Business travelers Singapore, June 12, 2014
Good hotel

Historical rich, nice food
6
Nothing to complain about
Mohamad F. Families with young children Singapore, June 11, 2014
Pleasant retreat

history, charming gardens and architecture, excellent service
9
A pleasant retreat from the hustle and bustle of Surabaya. Even though it is claimed to be a five-star hotel, standards in many areas really can't match up to one. Swimming pool shower and changing facilities are limited; the furniture in the rooms appear well-used and have a worn-out look; and the bathrooms can be better maintained. Mosquitoes are ubiquitous, even if all doors and windows are closed, but the staff really put in effort to eliminate them, and frankly, there is not much they can do about this persistent issue other than minimizing this health hazard. Regarding the staff, I must say that they are outstanding in their quest for service excellence. Welcome drinks are served immediately to weary hotel guests, assistance rendered whenever needed and they are all courteous and approachable. One setback though is communications - not all are able to converse confidently in fluent English. Location is quite good (it is very near to Plaza Tunjungan - a mere 5-minutes walk away), and it is easy to hail a cab down to reach anywhere in town. Breakfast is very decent, with a range of local culinary delights to complement the standard international buffet spread. Overall, I must say that Hotel Majapahit is very much value for money, and offers a tranquil and comfortable stay in hectic Surabaya. Thumbs up to all their staff!
Eric C. Couples Malaysia, June 11, 2014
Best hotel that i ever stay!!

Historical, classic, comfortable
8.7
This hotel is very well preserved even thought it already 100++ years old Nice garden, and nice ambiance, i love their garden Great breakfast, had lot of choices Near Tanjungan mall, only need 5-8 minutes walk One of the best hotel in Surabaya
Siti J. Couples Malaysia, June 10, 2014
Lovely stay

architecture, courtyard, friendly staff
10
I'm writing on behalf of my parents who stayed at the Majapahit for their wedding anniversary. I communicated my requests via email with the staff in advance so that some special arrangements can be made - they are a senior couple so getting in and around Surabaya would be a little more challenging for them. Their replies were prompt and helpful, they arranged for a pickup from the airport and even proffered a little cake for my parents to celebrate. All in all they said they had an absolutely lovely stay with friendly staff among stunning architecture. If there was one thing that my parents were unhappy about: the staff had emailed me to say that they would upgrade my parents to the suite free of charge, however upon their arrival my parents were told they would have to pay to get upgraded. It was a little unfortunate but otherwise all in all they've told me they have had a wonderful stay.
Chiew W. Business travelers Malaysia, June 3, 2014
Authentic style hotel

big room, cold air cond, beautiful landscape
6
Noviana N. Families with young children Indonesia, May 30, 2014
Nice stay

Very well maintained
6.3
It was nice. The hotel is very old but very well maintained.
Kamarudin A. Couples Singapore, May 25, 2014
Beautiful colonial hotel in Surabaya.

Beautiful colonial hotel with antiques fittings and furnitures. Garden is well designed and kept.
9.3
Excellent.
Leonardus S. Couples Indonesia, May 20, 2014
great time in a beautifull hotel

great dutch colonial atmosphere, very comfortebel room, friendly service
9.3
perfect
Paul M. Solo travelers Australia, May 20, 2014
Art Deco Palace

Absolutley sunning hotel at all levels: price, ambience, food, value-for-money. Probably the best hotel in Indoneia.
10
I wish I could live here
Eugene Y. Couples Singapore, May 19, 2014
Great luxury hotel

service, food, price, luxury
9.7
fantastic

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Customer Reviews - Hotel Majapahit, Surabaya

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