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Recent customer comments

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Excellent



based on 1048 reviews
  • Cleanliness 8.9
  • Facilities 9.0
  • Location 8.7
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for money 8.7
  • Food/Dining 8.2
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erni Y.
Indonesia
July 11, 2016
hotel with a good location, and staff very very friendship
the hotel with 5 star...

Bruce M.
Australia
July 02, 2016
The Best Hotel Experience
Grand hotel full of charm and tradition. Beautifully restored with wonderful gardens. Great rooms and facilities (excellent pool and gym) with friendly and attentive staff. Couldn't be faulted.

Nicolaas R.
Netherlands
June 19, 2016
Impeccable!
Great hotel!! Wow!!

Calvin L.
Malaysia
June 18, 2016
Trip
Ok

Marina A.
Sweden
June 16, 2016
Great hotel
Not much to do in the area. But a fantastic hotel. Had a great stay.

Lim C.
Singapore
May 30, 2016
History
Historical feel

Vera F.
Indonesia
May 23, 2016
Beautiful Hotel
Hotel is very beautiful with it's well tended gardens. The staffs were kind, very helpful and accommodating to my need. Room size is quite huge and very clean. The location is in the center of the city. A huge shopping mall is within three minutes of walking. Definitely going to stay at this hotel again on my next visit to Surabaya.

Ralph M.
United Kingdom
May 09, 2016
Luxury
Second visit and as we leave Indonesia soon the last. Absolutely fantastic hotel shame about the area looking like a dodgy place.

Dian K.
Indonesia
May 08, 2016
beware for picture taking
Security person asking me for picture taking permission, as Hotel guest I go to this place because the idea to make some memorable anniversary picture with my wife. No picture taking equal to no value for this hotel. Special note for bad response of receptionist

Juliana L.
Singapore
May 08, 2016
Beautiful hotel with great service
Will definitely stay here again. Love the splendid grounds and setting. The restaurant food is great too and the staff are enthusiastic and helpful.