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Hotel Maya

138, Jalan Ampang, KLCC, Kuala Lumpur, Malaysia (Show on map)

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Hotel Maya Kuala Lumpur - Lobby Hotel Maya Kuala Lumpur - Lobby Entrance Hotel Maya Kuala Lumpur - Private Dining Room Hotel Maya Kuala Lumpur - Lobby Lounge Hotel Maya Kuala Lumpur - Food and Beverages Hotel Maya Kuala Lumpur - Martini Bar Hotel Maya Kuala Lumpur - Sky Lounge Hotel Maya Kuala Lumpur - Sky Lounge Hotel Maya Kuala Lumpur - Hydrotherapy Pool Hotel Maya Kuala Lumpur - Anggun Spa Hotel Maya Kuala Lumpur - Gymnasium Hotel Maya Kuala Lumpur - Ballroom Hotel Maya Kuala Lumpur - Exterior with KLCC View
Area: KLCC Number of Rooms: 207
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
3658 reviews

Value for Money
8.0
Location
8.9
Staff Performance
8.3
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.2
Food/Dining
7.9
All reviews (3658)
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Juliana T. Couples Indonesia, July 19, 2012
Strategic hotel with bad service

strategic location, clean room
5.3
We would have never thought that we will have the bad experience ever during our stay here in Maya. We know this hotel through web searching and we did go there to have the place checked although only at hotel and pool area since they claim all the rooms are fully booked, therefore we can't check the room inside. The reason why we want to check the room is we will stay in Maya for my husband's recovery from surgery. Before we check in, we do call & we already get an unpleasant answer. We asked for an early check in but they didn't help us and instead hang up the phone.Once we got there, we checked in and we found out our room is facing the cemetery view, which we didn't know at all. Since we will stay in this hotel for 6 nights and we felt uncomfortable, we've asked to change the room for city view. The first answer as you can guess is a no. But after I explained the situation (from asking nicely and thenI have to say that I will cancel my reservation), they finally said that tomorrow the room will be available after check out time since tonight they already have a full reservation. The next morning, we went to hospital for check up and when we came back around 11.30 AM, our room is still messy. But since we thought that we will change the room anyway, so we wait for their call to inform us whether the new room is ready or not. Until 1.30 PM, we didn't get any confirmation and I called the receptionist. Again, the answer from is NO room to be changed. Totally different from yesterday answers. Feel disappointed, I went down stairs to talk to them directly. When the receptionist saw me (the same receptionist that did the check in for us), she directly typing and calling, searching for our room. I only say that I want to meet the manager on duty. Although they said they already found a room for us, still I need to file a formal complaint. After that we do get apology and room changing. Such a horrible experience ever from 4 stars hotel. Bad service indeed!!!
Shopping Tip: 5 mins walking distance to klcc shopping centre.
Ho W. Groups Macau, July 18, 2012
Excellent hotel

Room is extreme large and it's very comfortable
10
I am very surprise the room is so beautiful, the breakfast is so good. I will choose hotel maya when I visit KL again. The hotel gives me a very good impression. The staff is nice, hotel's desgin good, near the twins tower, it's good for business and travel tourist.
Shopping Tip: near the twins tower, a good place for shopping
Mohammad S. Couples Saudi Arabia, July 17, 2012
lovely

the view
10
i think it is one of the best hotel to see the view of the petronas twins from the room. the stuff was very friendly and the room was well furnitured and so clean.
Mohammad R. Families with young children Bangladesh, July 17, 2012
Nice location and good services.

location and price was best
10
it was really great to stay at hotel maya. so i will stay at hotel maya in near future.
Allan M. Solo travelers Denmark, July 17, 2012
Great hotel in great location

Interior and food
8.7
Been to Maya Hotel a few times earlier and they never disappoint. Located in the very heart of Kuala Lumpur offering great comfort and facilities this is a hotel I will visit again in the future.
Jone T. Couples Malaysia, July 17, 2012
Great location

Fantastic view of KLCC
6
Fantastic pool and spa... Great views of the Petronas Twin Towers in the guests lounge, complimentary refreshments are provided.. Short walking distance to main shopping districts..
Mathan R. Couples Singapore, July 16, 2012
Really nice hotel with a nice view.

Upgraded to a deluxe suite, Nice food in the hotel & great hydrotherapy pool
6.3
Nice swimming pool. Room was spacious, loved the bathtub and shower head. However, bathtub was not cleaned when we checked in. Disappointing.
Jessie L. Business travelers Singapore, July 16, 2012
Great hotel, great location, will come back!

Location
8
The hotel was nice, clean and modern. Situated in a great location. Breakfast was good.
Karen H. Couples New Zealand, July 16, 2012
Very modern eco friendly hotel

Location
9
Eco friendly hotel, perfect view of the Petronas tours. Stayed only one night and there was a bit of noise rising from church service below even though we were on level 18. Very modern bedroom designs, priced right and worth the stay. Beds and pillows were extremely comfortable.
Azrin A. Couples Malaysia, July 16, 2012
Great Location but small rooms

very near to Petronas Twins Tower, KLCC
7.3
First time stayed at this hotel, very good location for those who like clubbing. There is one club opposite the hotel and you can enjoy you self over there. The room quite dirty maybe because too many guest check in in this room before. The television is outdated and price for the room is quite resonable. Toilet is superbb and spacious for those who like to take bath and relaxing thier body and mind. Overall 7/10.
Shopping Tip: There is Suria KLCC, Petronas Twins tower just 5 minutes walking distance from the hotel.

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Hotel Maya Kuala LumpurHotel Maya Kuala Lumpur - LobbyHotel Maya Kuala Lumpur - Lobby EntranceHotel Maya Kuala Lumpur - Private Dining RoomHotel Maya Kuala Lumpur - Lobby LoungeHotel Maya Kuala Lumpur - Food and BeveragesHotel Maya Kuala Lumpur - Martini BarHotel Maya Kuala Lumpur - Sky LoungeHotel Maya Kuala Lumpur - Sky LoungeHotel Maya Kuala Lumpur - Hydrotherapy PoolHotel Maya Kuala Lumpur - Anggun SpaHotel Maya Kuala Lumpur - GymnasiumHotel Maya Kuala Lumpur - BallroomHotel Maya Kuala Lumpur - Exterior with KLCC View

Customer Reviews - Hotel Maya, Kuala Lumpur

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