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Hotel Metropolitan Marunouchi

1-7-12 Marunouchi, Chiyoda-ku , Tokyo Station, Tokyo, Japan 100-0005

Recent customer reviews

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Excellent

8.3

based on
207 reviews

133 reviews in English

Value for Money
7.5
Location
9.4
Staff Performance
8.2
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.4
Food/Dining
7.3
All reviews (207)
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Leung K. Groups Hong Kong, December 25, 2011
very convience good hotel

very convience to go anywhere in Tokyo, free wifi
9
Hotel Metropolitan Marunouchi is a good and convience's hotel in Tokyo it just next to Tokyo Station, so it is so convience to go anywhere within Tokyo or take shinkansen to go somewhere outside Tokyo city. Hotel's Stuff can speak in good English good for those who like shopping since there have underground shopping street or department store just nearby the hotel Free internet access are provide for customer in their hotel's room, it really suitable for business travelers or traveler who have bring laptop computer during their trip.
Nightlife Tip: Since the hotel was located in businese area, so there will not have any nightlife activities after 21:00pm
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Debra L. Business travelers New Zealand, December 20, 2011
Great location, efficient and courteous service

Recently refurbished, has great open lobby with WIFI
8.7
I had requested a non-smoking room, and was upgraded to accommodate that request. The room was a good size for Tokyo at that price range, and had all necessary amenities. No WIFI, but a network cable provided. Everything very clean and nicely laid out. Location of the hotel is a huge plus. Right outside the Nihonbashi exit at Tokyo Station, and because it's high up (starts at 27th floor of Sapia Building), it's very quiet despite being in a busy area.
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Teng W. Couples Singapore, December 13, 2011
Very nice and lovely hotel with friendly staff.

Centrally located next to JR Tokyo.
10
Very comfortable and was able to move around to visit various sights in Tokyo easily.
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Kornwit S. Couples Thailand, November 11, 2011
convenient hotel

near tokyo station easy for travel
9.3
stayed at this property for one night after flying to Tokyo from UK . I needed some piece and quiet, which this property supplied. It was a great room with a nice view. My only request would be wifi, but that's not so ubiquitous in Japan. The service was great, the location next to the train station was convenient, and the breakfast was good. I would definitely stay here again.
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Daniel A. Business travelers United States of America, October 1, 2011
Friendly service in great location

Transportation to all points extremely convenient
9
this hotel is very conveniently located right near the exit for the shinkansen at tokyo station. any part of tokyo and any other point in japan can be readily accessed by a short walk. the lobby and common areas were very elegant. the rooms themselves were far less elegant than the common areas, but they were clean and well-lighted. the staff was very attentive. no gym was available.
Hotel Feature Tip: I stayed in the "double room," which was rather small. For a small additional fee, the other room types provide a bit more space, which might be more comfortable for most North American travellers.
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Leon M. Solo travelers New Zealand, September 28, 2011
First class hotel

Friendly staff Very welcoming
9.7
I was very impressed with how helpful the staff were. Escorted personnlly to the room Rooms located fron level 26 upwards well away from the City noise, Idealy located at the entrance to the main Railway station Dining room small but catering with both western and Japanese dishes Rooms small with modern fittings, Very clean Large comfortable Foyer and Registration desk. Front desk staff friendly and efficient
Hotel Feature Tip: Ideal hub for travelling up and down the country
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Craig C. Couples New Zealand, September 24, 2011
Excellent hotel with extremly friendly staff

Quality of rooms and helpful staff
10
i would recommend to friends and business travel as well as this hotel in great location to tokyo station.
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Michael B. Business travelers Australia, September 10, 2011
Great location but small rooms

It was clean and the location was really good
8
Great hotel for simple business visits. Internet was fast however slow to get started. No wifi in rooms so if your planning to use your ipad or other wireless device be sure to back a small wireless hub. I always do. Inflexible with the check in times. I didnt notice but earliest is 3. I arrived at 11 and they couldnt help me.
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Greg C. Couples Australia, September 2, 2011
Small rooms but very comfortable and modern

View over the city, very polite and accommodating staff, location+++
9
accessibility from tokyo station is the best, so easy to catch nex from and to airport. easy to travel throughout city with tokyo station as the hub
Travel tip: Purchase NEX card and return train ticket from airport, no need for first class ticket train very comfortable and heaps of room for suitcases
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Angela T. Business travelers United Kingdom, July 27, 2011
very convenient - all that i needed but small room

close to tokyo station
8
was only there for about 10 hours really just to sleep in between train connections but everything efficient and satisfactory. i liked the model train!
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