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Hotel Metropolitan Marunouchi

1-7-12 Marunouchi, Chiyoda-ku , Tokyo Station, Tokyo, Japan 100-0005 (Show on map)

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Area: Tokyo Station Number of Rooms: 343
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
193 reviews

Value for Money
7.5
Location
9.4
Staff Performance
8.1
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.4
Food/Dining
7.2
All reviews (193)
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Lee P. Families with young children Malaysia, April 24, 2015
fantastic staff and location

good location, fabulous view and fantastic staff
8.7
We were truly grateful to the hotel staffs for such good hospitality throughout the whole trip. During our stay, one of our family members needed immediate medical attention. Not only did the staff arranged EMT transportation for us, one of the staff members even escorted us to the hospital to serve as translator. On check-out, another staff offered to carry our luggages to the NEX station, which is a great help since we are travelling with kids. Location wise, this hotel is very convenient as it is literally beside Tokyo station. There are a varieties of food to choose from at the station. Also, the night view is absolutely beautiful.
Chia-Feng Y. Families with young children Taiwan, March 31, 2015
Good!

1. Room
8.7
Ka M. Families with young children China, February 19, 2015
Hotel Metropolitan Marunouchi

Great service
8.3
overall very good...the room is a bit too small though for a family of 4
Yichung C. Families with young children Taiwan, September 30, 2014
excellent location

location, service, clean
8.7
Jamie C. Couples Australia, June 5, 2014
Great location adjacent to Tokyo Central Station

Location, location, location
7
The location was by far the best aspect of the hotel coupled with a good view of the cityscape. The biggest issue was that as a couple the bed and bedroom was simply far too small for multiple nights plus there was no where to open up luggage other than on the bed. Internet services (LAN and Wi-Fi) were poor. Dining room overpriced.
Catherine P. Couples Canada, June 3, 2014
Attentive staff with good English

Close to 2 starbucks, Well trained staff, Relatively close to JR Station
6.7
The picture of the room looks a lot bigger than the actual size of the room. I was kind of misled by the picture. The toilet is less than a standard size one, compare to most of the 4 stars hotel in Shinjuku. The 28 floor is surrounded by a excluded balcony which blocks the night view.
Andrew Y. Business travelers Taiwan, May 30, 2014
Great location

Location, Staff, Room Quality
8.3
The location is just near the Tokyo station, only five minutes walk from train gate. Room is not very big, and the shower room is not big also.
Cheng M. Couples Singapore, May 16, 2014
Paid Double room charges but like Single room

Location is very convenient ( quiet near Metro, JR, NEX stations ), a lot of Japanese restaurants nearby.
7
We didn't expect that we paid double room charges but got a single room ( it was too small, only can place 1 luggage and then no place can walk ). But, the supervisor of housekeeping was very nice & helpful ( he helped to take away a round table & a cusion chair, vaccum the carpet immediately ).
Chun W. Couples Hong Kong, May 11, 2014
nearby city hotel

very close to station, easy to connect every transportation, safely and good communication on foreign language
6.3
It is nearby Ginza area and station hotel, very easy for us to walk around and come to every district by using JR and MTR. Everything is prepare in the room but the toilet is the capsule style and it is not match the hotel.
Robert G. Couples Croatia, May 10, 2014
Hotel with a good view

Great location, nice view, clean
8.3
Hotel is located close to Tokyo station and allows easy access to Marunouchi area. Request higher floor, as the city view is better. We were staying on the 33rd floor and had a great view of Tokyo Sky Tree all the way to Odaiba. Rooms were tiny, but clean and comfortable. Staff was quite nice too. Overall, it's a solid four star hotel.

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