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Excellent 8.3
Based on 3198 reviews

Verified traveler reviews

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based on 3198 reviews
  • Cleanliness 8.6
  • Facilities 7.9
  • Location 9.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 8.0
  • Food/Dining 7.4
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yu Y.
September 05, 2015

Yuk L.
Hong Kong
September 03, 2015
Convenient hotel
Location, cleanliness, helpful staff
Very happy experience, a good shelter after whole day trip!

Nobuo K.
August 29, 2015
location, buffet breakfast, pleasent staff members
The room was small compared to the American standard.

Po C.
Hong Kong
August 26, 2015
Hotel Metropolitan Tokyo Ikebukuro
convenient, comfortable, staff is good
very good, convenient

Yun D.
August 21, 2015
Easy for stay
Location/Hotel condition/staff performance
Neary by Ikebukuro station,good place for eating and shopping.

August 20, 2015
A hotel lack of ampathy and hospitality
Room clean and housekeeping did a good job.
I am rather disappointed ! We were on a night flight that reached Tokyo at 8AM. We reached the hotel about half past 11AM and was told no early check in and WE HAVE TO WAIT TILL 3PM for check in. The front desk staff asked us to leave our luggages with the bell captain and go for a walk around, do you know how tired we are ? After the long hours of waiting we finally check in to our room only to realize that it is lack of one bed. We book a Deluxe Twin with extra bed (our room is in level 23). So we have to wait for another half hour for them to bring in the extra bed while we told to go somewhere else again. The room are so small and after the extra bed is fitted, there are very limited walking space. This whole experience upset us and spoil our holiday moods. However, the housekeeping did a good job by keeping our room tidy and clean everyday and replenish the amenities. The hotel location is good, walking distance to the subway and shopping malls.

Chun K.
Hong Kong
August 18, 2015
Excellent hotel in Ikebukuro
clean, good location & service
People was nice, location is good, even price a bit higher but it's good in Ikebukuro.

Ka C.
Hong Kong
August 17, 2015
Disappointed with a smoking room
1. Good location 2. Spacious room 3. Good quality bed
It's a convenient hotel near JR station. It is a high quality hotel. Unfortunately, although we have two young children, the hotel provided a smoking room for us and refuse to offer a non-smoking alternative. It was really disappointing!

Natalia T.
August 12, 2015
Great Hotel
pool, room, food
one of favorite hotel in Ikebukuro area, quite well, clean room, great services.

August 07, 2015
Grand and close to JR
Close to JR
Grand lobby and lot of sitting area. There are many famous brand shopping around near the JR stations. But if you like small shops and restaurants, there are not much around.