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Hotel Neuschloss Otaru

3-282,Shukutsu,, Town Center, Otaru, Japan 047-0047 (Show on map)

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Good 7.5
based on 32 reviews

"the private Onsen, the dinner and the view of the sea..."

  • Eric, Singapore
  • February 25, 2015
  • Area: Town Center
  • Rooms : 57
  • Free Wi-Fi

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Room Types
Ocean View Double With Breakfast - Non Smoking
Ocean View Double with Dinner & Breakfast - Non Smoking
Ocean View Double - Non Smoking
Ocean Front Twin - Non Smoking
Ocean Front Twin With Breakfast - Non Smoking
Ocean Front Twin - Dinner & Breakfast - Non Smoking


When would you like to stay at this hotel?

Features of Hotel Neuschloss Otaru


business center

car park

coffee shop


facilities for disabled guests

laundry service

meeting facilities


room service

safety deposit boxes


shuttle service

smoking area

vending machine

Sports and Recreation

hot spring bath

hot tub




free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken




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Offering quality accommodations in the restaurants, shopping, sightseeing district of Otaru, Hotel Neuschloss Otaru is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Otaru Aquarium, Otaru Canal, Kitaichi Glass.

At Hotel Neuschloss Otaru, the excellent service and superior facilities make for an unforgettable stay. Free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service are just a few of the facilities that set Hotel Neuschloss Otaru apart from other hotels in the city.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Hotel Neuschloss Otaru is a smart choice for travelers to Otaru, offering a relaxed and hassle-free stay every time.
Offering quality accommodations in the restaurants, shopping, sightseeing district of Otaru, Hotel N ... see more
Children and extra beds:
Infant 0-3 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-6 year(s)
Must use an extra bed

Guests over 6 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Check-In From
3:00 PM

Check-Out Until
11:00 AM

Non-Smoking Rooms / Floors

Number of Floors

Number of Rooms

Reception Open Until
12:00 PM

Year Hotel Built

Recent customer comments

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from 32 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (32)
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Eric W. Families with older children Singapore, February 25, 2015
My one day stay at Hotel Neuschloss Otaru

the private Onsen, the dinner and the view of the sea
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Yu W. Couples Canada, July 18, 2014
Nice View But Old

View Is Excellent, Breakfast is good and Tasty, Indoor Osen Bath inside the room
This hotel has a super nice View, you can enjoy the view while you having your breakfast there. The Room is very old and the bed is not comfortable. No Wifi in the room, Only the lobby but and the connective is bad. You cant find any restaurant or store around the hotel. So, Make sure you eat full when you return to the hotel. The SPA Service is not professional, no need to try.
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Ka L. Couples Hong Kong, May 21, 2014

Private hot spring, good dinner and service.
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Bo B. Couples Hong Kong, January 29, 2014
hotel location is not convenient,far from downtown

Room design is bad, tight spacing but with many doors which caused inconvenient even in room. i.e. you have to step back before you open the door from bedroom to toilet.
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Fung Y. Families with young children China, November 8, 2013
so far so good

food service clean
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David C. Couples Hong Kong, October 11, 2013
The rooms are not modern with atypical layout

A bit scared of the room that we didn't really have the mood to note the good things of the hotel during our 12 hour short stay
Disappointed because of the scary room and a pitty that we didn't really have the mood to note the good things of the hotel during our 12 hour short stay, such as the nice look out to the ocean for its cliff location which was meant to be a attraction of the hotel.
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Hwei L. Couples Singapore, October 3, 2013

Onsen in the room
Not a hotel I would recommend eventhough it has nice views and a onsen in the room. The hotel is dated and badly in need of a face lift. The bedroom was tiny and the bed was placed right in front of the door which is absolutely uncomfortable. Didn't sleep well the whole night. The hotel also seems to be surrounded by a large number of Ravens which added to the uncomfortable feeling. Despite the wonderful view and the spa I can't fault, the staff spoke English and were excellent, I however found the room was just too uncomfortable and spooky. I will not recommend this hotel.
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Haeho P. Solo travelers South Korea, July 31, 2013
Beautiful view from the room

Location, in-room spa, ocean view
This hotel is 10 mins away from Otaru downtown on the top of hill near the ocean. Chose the hotel as it provides an in-room spa which includes ocean view. Very impressive experience and walkaround the hotel is another merit. Breakfast has two options; Japanese/Continental, both of them are fine but a little salty like other restaurants in Japan during the trip. Recommendable to couple/honeymoon travelers.
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Robin H. Families with young children Malaysia, July 30, 2013
Unexpected worse. Room is dusty. No internet.

Nice view and good hot bath.
We checked in 2 rooms. One room is unexpected worse. The room is dusty and dark. No internet access. Aged hotel facilities. The hot bath is good but for a room the hot bath was no light. Asked to change but was told fully booked. Breakfast was so so. Below expectation overall.
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Ho Y. Families with older children United Kingdom, July 18, 2013
fantastic ocean front view,private hot spring spa,

good ocean view ,friendly, large clean comfortable room
very good value for money, good ocean view ,large luxury room,private hot spring bath,good service,no internet anyway in the hotel!!!!!
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Customers like this hotel for:
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Customer comments:
  • "Beautiful view" , "comfortable" , "Good service "
Top attractions in the area:
  • Otaru Aquarium (0.3 Km / 4 min walk)
  • Otaru Canal (4.4 Km)
  • Kitaichi Glass (5.0 Km)
  • Otaru Sushi Street (5.3 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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