My favorite hotels
People love this hotel for:
    Area recommended for:
  • shopping
  • sightseeing
  • restaurants
    Customer comments:
  • "Beautiful view", "comfortable", "Good service "
    Top attractions in the area:
  • Otaru Aquarium (0.3 Km / 4 min walk)
  • Otaru Canal (4.4 Km)
  • Kitaichi Glass (5.0 Km)
  • Otaru Sushi Street (5.3 Km)

Note: Distances are measured as a straight line.

Hotel Neuschloss Otaru

3-282,Shukutsu,, Town Center, Otaru, Japan 047-0047 (Show on map)

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"The views were outstanding. The bath was amazing - and the..."

Kerri, Australia September 11, 2015

Features of Hotel Neuschloss Otaru

Hotel Facilities

  • bar
  • business center
  • coffee shop
  • elevator
  • facilities for disabled guests
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shuttle service
  • smoking area
  • vending machine

Sports and Recreation

  • hot spring bath
  • hot tub
  • sauna
  • spa


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Japanese

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Hotel Description
Offering quality accommodations in the restaurants, shopping, sightseeing district of Otaru, Hotel N...see more Offering quality accommodations in the restaurants, shopping, sightseeing district of Otaru, Hotel Neuschloss Otaru is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Otaru Aquarium, Otaru Canal, Kitaichi Glass.

At Hotel Neuschloss Otaru, the excellent service and superior facilities make for an unforgettable stay. Free Wi-Fi in all rooms, facilities for disabled guests, Wi-Fi in public areas, car park, room service are just a few of the facilities that set Hotel Neuschloss Otaru apart from other hotels in the city.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, heating. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Hotel Neuschloss Otaru is a smart choice for travelers to Otaru, offering a relaxed and hassle-free stay every time.
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Recent customer comments

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All reviews (34)

Business travelers (1)

Couples (19)

Solo travelers (5)

Families with young children (6)

Families with older children (3)

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Value for Money
Staff Performance
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Room Comfort/Standard
All reviews (34)
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Kerri L. Couples
Australia, September 28, 2015
Bath with a view

The views were outstanding. The bath was amazing - and the key reason for choosing this hotel. Very spacious room with separate bath/shower, toilet and powder room
Only downside is the hotel is not in a central location. However we knew this when choosing to stay there. The view was outstanding and the bath-with-a-view was fabulous. Staff were professional and friendly. Breakfast was very good too!
Wai W. Solo travelers
Hong Kong, September 11, 2015
nice one

nice view, nice hot spring, and nice ocean view
Eric W. Families with older children
Singapore, March 03, 2015
My one day stay at Hotel Neuschloss Otaru

the private Onsen, the dinner and the view of the sea
Yu W. Couples
Canada, August 16, 2014
Nice View But Old

View Is Excellent, Breakfast is good and Tasty, Indoor Osen Bath inside the room
This hotel has a super nice View, you can enjoy the view while you having your breakfast there. The Room is very old and the bed is not comfortable. No Wifi in the room, Only the lobby but and the connective is bad. You cant find any restaurant or store around the hotel. So, Make sure you eat full when you return to the hotel. The SPA Service is not professional, no need to try.
KA C. Couples
Hong Kong, May 26, 2014

Private hot spring, good dinner and service.
BO T. Couples
Hong Kong, February 06, 2014
hotel location is not convenient,far from downtown

Room design is bad, tight spacing but with many doors which caused inconvenient even in room. i.e. you have to step back before you open the door from bedroom to toilet.
FUNG M. Families with young children
China, November 19, 2013
so far so good

food service clean
David C. Couples
Hong Kong, February 28, 2014
The rooms are not modern with atypical layout

A bit scared of the room that we didn't really have the mood to note the good things of the hotel during our 12 hour short stay
Disappointed because of the scary room and a pitty that we didn't really have the mood to note the good things of the hotel during our 12 hour short stay, such as the nice look out to the ocean for its cliff location which was meant to be a attraction of the hotel.
HWEI H. Couples
Singapore, October 08, 2013

Onsen in the room
Not a hotel I would recommend eventhough it has nice views and a onsen in the room. The hotel is dated and badly in need of a face lift. The bedroom was tiny and the bed was placed right in front of the door which is absolutely uncomfortable. Didn't sleep well the whole night. The hotel also seems to be surrounded by a large number of Ravens which added to the uncomfortable feeling. Despite the wonderful view and the spa I can't fault, the staff spoke English and were excellent, I however found the room was just too uncomfortable and spooky. I will not recommend this hotel.
HAEHO P. Solo travelers
South Korea, August 12, 2013
Beautiful view from the room

Location, in-room spa, ocean view
This hotel is 10 mins away from Otaru downtown on the top of hill near the ocean. Chose the hotel as it provides an in-room spa which includes ocean view. Very impressive experience and walkaround the hotel is another merit. Breakfast has two options; Japanese/Continental, both of them are fine but a little salty like other restaurants in Japan during the trip. Recommendable to couple/honeymoon travelers.

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